Confirmed Memory Leak in 1.1.2

derpsticks · May 2014

I have tried to login since the hotfix and am getting an instantaneous crash to desktop right as the transition from the loading screen finishes. I was crashing in the exact same way prior to the fix being pushed. The crash does not trigger the eso error reporting tool and instead give results in a generic windows error box with the following information:

Problem Event Name: APPCRASH
Application Name: eso.exe
Application Version: 1.0.0.1
Application Timestamp: 53800f04
Fault Module Name: StackHash_7846
Fault Module Version: 6.3.9600.17031
Fault Module Timestamp: 5308893d
Exception Code: c0000374
Exception Offset: PCH_C3_FROM_ntdll+0x0003D72C
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 7846
Additional Information 2: 78462f2676708d1b65e94c1a4e92a5ca
Additional Information 3: 1c9f
Additional Information 4: 1c9fd6b20e6231cffbe4d5722ae1e178

My support ticket number is: 140524-033828

One thing that I have noticed is that the location where I am crashing has a large number of quest markers showing in the compass (I count at least 20). These are for the quest "Down the Skeever Hole" for the objective "Cause Chaos in the Colovian Encampment: 0/7". I have had crashes in the past much like this when there were a lot of quest markers (for example a quest in alik`r where you gather groups of angry townsfolk). In that instance the problem resolved itself after I relogged a few times. If you need more information please let me know.

Thanks for all the hard work.

Haurt · May 2014

Hey derpsticks try this as a workaround and see if it works for you, I went through customer service and we did ALOT of tests to try and fix this issue. Ultimately I think it has something to do with your quest cache. Log on an alt, go do a few quests maybe 2-3, then try logging back into the character that is crashing. Hopefully that will resolve the issue. Oh and ALSO when you log in DO NOT even move your mouse until 10 or so seconds have passed, let the client load fully and all the quest markers completely load before you touch anything. I had the same issue. It seems to happen if you previously loaded the quest markers successfully then either crashed, logged out, or dropped the quest and immediately picked it back up and tried to do it again.

FireKat · May 2014

Patch worked for me! Thanks!

elorei · May 2014

My game is running extremely well now.

derpsticks · May 2014

Thanks Haurt,

That seems to do the trick, although I just got another crash at the loading screen on my way into the next dungeon. I haven't tried logging back in yet but at least I got about 5 minutes of play time. I will post an update tomorrow.

nerrollus · May 2014

same

Wolfang · May 2014

The Mac client still has a leak...the graphics degrade over time so the game eventually becomes unplayable. Please FIX THIS!

Elki_Wilderglas · May 2014

There is still a leak, but there is an improvement. Hoping this is in the fix pending tonight's server reboot (Oceanic time) so we can all continue to enjoy ESO, those of us who have finally made it back in but are still experiencing sudden lag spikes/crashes due to the still present mem leak.

www.spideypeb18_ESO · May 2014

I got the trouble that when I launch the game everything starts glitching up and I need to reboot my pc. At first I thought that my GPU broke down, but when I launched the new Wolfenstein on ultra, nothing went wrong. I am trying a driver update to see if that works.

david4pdx_ESO · June 2014

I am using windows 7 64 bit, have owned the game for over 2 months and played it for 3 weeks at most. There have been multiple issues to fix and the support team told me it is an issue with my operating system, which is a way to say that they don't want to deal with it. I love the game, but I am outraged that one person is willing to blame the os when none of my other games cause this massive of a bug. I am speaking of a zenimax rep, so no offense to anyone here.