Account Locked

BeckieMA · July 24

Someone tried to access my account so was locked. Support acknowledged this and said new email and account name needed. I assume in queue but not had any messages since 9th July and cannot check ticket status or even if the suggested username is free, etc. Ticket number 260707-001421

freespirit · July 24

Let me tag a mod or two see if they can help.....

@ZOS_CouchTato @ZOS_Icy any help available here?

BeckieMA · July 24

Thanks I understand wait with staff cuts etc it's just stressful as can't see the ticket progress and knowing my luck right now, something will have gone wrong

ZOS_CouchTato · July 26

@BeckieMA

It looks like ticket 260707-001421 was closed as you already had a ticket in (260707-001421). This ticket is currently active and awaiting an agent, however I would not send any more replies as that can reset your ticket's place in the queue.

BeckieMA · July 27

I'm confused I only made one ticket, and you gave the same ticket number for both tickets.