Maintenance for the week of July 27:
• NA megaservers for maintenance – July 27, 6:00AM EDT (10:00 UTC) -11:00AM EDT (15:00 UTC)
• EU megaservers for maintenance – July 27, 10:00 UTC (6:00AM EDT) - 15:00 UTC (11:00AM EDT)
• NA megaservers for maintenance – July 27, 6:00AM EDT (10:00 UTC) -11:00AM EDT (15:00 UTC)
• EU megaservers for maintenance – July 27, 10:00 UTC (6:00AM EDT) - 15:00 UTC (11:00AM EDT)
Long wait time for Ticket #260706-000673 (Over 2 weeks in "Waiting on Agent")
Resector
Soul Shriven
Hello ZOS Team and Community,
I am writing here in hopes of getting some guidance or visibility on an ongoing support ticket that has been stuck for over two weeks.
Ticket Number: #260706-000673
Status: Waiting on Agent
Category: Account / In-Game Trade Appeal
Over two weeks ago, I was involved in an in-game trade (gold for DLC). Due to a misunderstanding of the gifting mechanics and a translation barrier from the other party, a duplicate gift was sent, which I politely declined using the in-game system option (Decline).
Unfortunately, this led to a miscommunication and an automated 72-hour temporary suspension on my long-standing account (@Resector).
The temporary suspension has already passed, and I can log into the game, but the underlying issue remains:
I have provided all necessary evidence, timestamps, and details inside the ticket proving that the trade was honest and that the system mechanics were used correctly. I completely understand that the support team might be experiencing heavy ticket volume right now, but I am very concerned about my account's standing.
Could someone from the moderation or support team please take a look or escalate ticket #260706-000673 to a live agent for a manual review?
Thank you very much for your time and help!
I am writing here in hopes of getting some guidance or visibility on an ongoing support ticket that has been stuck for over two weeks.
Ticket Number: #260706-000673
Status: Waiting on Agent
Category: Account / In-Game Trade Appeal
Summary of the issue:
Over two weeks ago, I was involved in an in-game trade (gold for DLC). Due to a misunderstanding of the gifting mechanics and a translation barrier from the other party, a duplicate gift was sent, which I politely declined using the in-game system option (Decline).
Unfortunately, this led to a miscommunication and an automated 72-hour temporary suspension on my long-standing account (@Resector).
The temporary suspension has already passed, and I can log into the game, but the underlying issue remains:
The legitimately traded DLC was removed from my account.
My in-game gold was not returned.
An unfair warning remains on my clean, multi-year account.
My in-game gold was not returned.
An unfair warning remains on my clean, multi-year account.
I have provided all necessary evidence, timestamps, and details inside the ticket proving that the trade was honest and that the system mechanics were used correctly. I completely understand that the support team might be experiencing heavy ticket volume right now, but I am very concerned about my account's standing.
Could someone from the moderation or support team please take a look or escalate ticket #260706-000673 to a live agent for a manual review?
Thank you very much for your time and help!
0
-
ZOS_CouchTatoadmin@Resector
I took a look at your ticket and it is still active and awaiting an agent. Please keep in mind that sending multiple responses can reset your ticket's position in the queue, resulting in longer wait times.1 -
ResectorSoul ShrivenThank you for checking on this, @ZOS_CouchTato!
I appreciate your response and confirmation that the ticket is active.
I will refrain from sending further updates inside the ticket and will wait for the support agent.
Have a great day!2