I have reached out to support four times about this issue since it started on June 12, and I still have not received a real solution or meaningful assistance.

I purchased this home on June 12. After setting the permissions, I discovered that I could place furnishings inside the home, but I could not pick them back up, move them, or put them away. This is not a small inconvenience. It means I cannot actually use the home or the furnishing items I paid for.

I was told to turn my system off and back on, as if this were a simple temporary issue. It is not. This appears to be a permissions-related housing bug, and no one has provided an explanation, timeline, workaround, refund option, or actual support.

I have also provided videos showing the issue. One video shows my main character in the new house where the issue started. Another video shows a different character in a different house. A third video shows another character, in another different house, on a completely different system. This clearly shows that I have made a serious effort to document and troubleshoot the problem, and it should not be brushed off with generic instructions.

I also tested this at our guild house, which is owned by one of my guild officers. I was able to decorate there without issue, but I still cannot properly use furnishings in my own house. That makes it even clearer that this issue is tied to my home or its permissions, not my character, account, system, or basic troubleshooting.

I am extremely frustrated. I spent over $100 on this house, and I cannot properly use it. On top of that, furnishing packs cost nearly $40 each, and I cannot pick up, move, or put away the furnishings I paid for inside the home I purchased. Players should not be spending this amount of real money on housing and furnishings only to be left with unusable content and no meaningful support.

At this point, I need this escalated immediately. I am not asking for special treatment — I'm asking for the paid content I purchased to work, or for someone to provide a real resolution when it does not.