Crash To Desktop Error! Best Way To Get Feedback?

LaxCats01ub17_ESO · April 2014

Each day I play ESO I know there will be several bugs that have to be worked out and so I treat this game like a new bottle of wine that over time as it matures will get better and better ^^ but one issue I have been getting frequently are CTD's (Crash To Desktop) and each time I make sure when the box appears with all my computer info and crash explanation I submit it. I was just wanting to know what the quickest and most efficient way of getting some type of Technical Support Feedback with this CTD issue. I think with us giving reliable Feedback to one another in the most efficient manor we will be able to help both me as a subscriber, with a more reliable and enjoyable game play experience, and you and the entire team at Zenimax/Bethesda creating the ultimate MMO for your subscribers and watching your MMO Subscribers one day break the most subscribers ever for one MMO. Thanks for your time a patience reading and addressing this concern.

A.L.

choekstr · April 2014

according to the AMD Gaming Evolved app, I have played ESO for a total of 6 days and 22 hours. That's 166 hours of playing and I don't recall a single CTD. It must be something in your drivers or OS build or combo of HW?!?

I'm not saying no one is having CTD's, just that I have never experienced that and found this crazy that you were getting it quite often.

BeeK · April 2014

Yeah, just ask in the forums here like you have done. Lots of folks out there who know a bit about this and that.

A CTD is pretty harsh, usually (from my experience) caused by another application or hardware conflict. I would update my graphics card, check all pertinent Windoze updates, close anything running except the game, and choose a lower graphics setting for the game itself. If I still got the same CTD, I would look into the operating system itself and upgrade if necessary and the graphics card and memory as well.

But that's just me.

(Also try to submit some of the info from your DXDiag to share. Not the personal stuff, though. In Windows, hit WIN key+R, then type 'Dxdiag' and hit enter.)

Important Areas to Include:
OS
BIOS
Processor
Memory
DirectX Version
Graphics information and memory
Main driver

Good luck!

LuckyHermit · April 2014

I have 2 computers running ESO. One a desktop with a fresh install of Windows 8.1 and a laptop that is a little older. Both of them have CTD errors multiple times daily.
Today I decided to keep trac. I counted 12 times my desktop had CTD errors and the laptop it happened 9 times.... Pretty damned annoying.

The desktop has a Geforce 770, 16GB memory, i5-4670. I don't think it's a hardware issue.

BeeK · April 2014

Eeew, Win 8.

Sorry. Hope you find the issue.

BeeK · April 2014

choekstr wrote: »

according to the AMD Gaming Evolved app, I have played ESO for a total of 6 days and 22 hours. That's 166 hours of playing and I don't recall a single CTD. It must be something in your drivers or OS build or combo of HW?!?

I'm not saying no one is having CTD's, just that I have never experienced that and found this crazy that you were getting it quite often.

Same here. No CTD at all.

Here's my DXDIAG (partial)

System Information

Time of this report: 4/13/2014, 00:30:26
Machine name: XXXXXX
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-970A-D3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD FX(tm)-6100 Six-Core Processor (6 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16366MB RAM
Page File: 2401MB used, 30326MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

Cloakofwinter · April 2014

My son actually can't play the game. We just bought him a new Razer Blade Pro which is running an Nvidia GTX 800 or so, if I recall right. CTD every time he logs into the game. We've submitted multiple tickets and aside from asking for additional information, we've heard nothing. That's $100 down the drain and a very disappointed kid.

BeeK · April 2014

Cloakofwinter wrote: »

My son actually can't play the game. We just bought him a new Razer Blade Pro which is running an Nvidia GTX 800 or so, if I recall right. CTD every time he logs into the game. We've submitted multiple tickets and aside from asking for additional information, we've heard nothing. That's $100 down the drain and a very disappointed kid.

Wait, at what stage does the game crash to desktop? Right at login, after login, when game loads, during game play? I ask because if it is crashing before gameplay, it's a driver issue or the game needs repaired (from my experience).

LaxCats01ub17_ESO · April 2014

Ty all for the suggestions and comments. I was at one point almost positive it was some type of software/app causing a conflict while it was running in the background. So I did a complete clean install of Windows and after double checking everything in startup services and looking up everything single service that runs in the background online to determine if there might be a hidden virus/malware or running conflict but everything was 100% good. So then I started thinking what I didn't want to think was wrong, which was some hardware going bad (even though I just finished building a pretty high end gaming PC 1 month ago but I thought well it's technology and even if it's only a day old something could still go bad) So I tested all the Hardware at UT Knoxville Computer Science Dept. (since I'm there Mon-Fri anyway why not) and everything is fine with the Hardware. My specs from doing a DxDiag will be in a new reply post following this one and I also edited the amount of info in it to what I figured is the most important information about how this custom built was put together.

LaxCats01ub17_ESO · April 2014

System Information

Time of this report: 4/13/2014, 01:37:34
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140305-1710)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 07/12/13 15:12:55 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8080MB RAM
Page File: 3852MB used, 6146MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 192 DPI (200 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Display Devices

Card name: NVIDIA GeForce GTX 780
Manufacturer: NVIDIA
Chip type: GeForce GTX 780
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1004&SUBSYS_17883842&REV_A1
Display Memory: 7019 MB
Dedicated Memory: 2979 MB
Shared Memory: 4039 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM06C6
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3523 (English)
Driver Version: 9.18.13.3523
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 3/20/2014 23:02:50, 17755424 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5344-11CF-3156-85371CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1004
SubSys ID: 0x17883842
Revision ID: 0x00A1
Driver Strong Name: oem10.inf:0f066de3181e420a:Section095:9.18.13.3523:pci\ven_10de&dev_1004
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT

D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Sound Devices

Description: SAMSUNG-4 (NVIDIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0044&SUBSYS_38421788&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0030.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/28/2013 09:38:18, 197408 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

DirectInput Devices

Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Diablo III Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x1362
FF Driver: n/a

Device Name: G19 Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC228
FF Driver: n/a

LaxCats01ub17_ESO · April 2014

BeeK wrote: »

Cloakofwinter wrote: »

My son actually can't play the game. We just bought him a new Razer Blade Pro which is running an Nvidia GTX 800 or so, if I recall right. CTD every time he logs into the game. We've submitted multiple tickets and aside from asking for additional information, we've heard nothing. That's $100 down the drain and a very disappointed kid.

Wait, at what stage does the game crash to desktop? Right at login, after login, when game loads, during game play? I ask because if it is crashing before gameplay, it's a driver issue or the game needs repaired (from my experience).

Mine crashes at random moments when I'm in game and I don't think it has ever crashed early into booting up ESO but instead mid way into playing.

LaxCats01ub17_ESO · April 2014

OH AND SERVERS ARE BACK UP IF YOU'RE READING THIS!!

That was pretty good time getting servers back up! Keep up the good work and hustle Zenimax/Bethesda and I will remain a calm and happy subscriber lol :-P

LaxCats01ub17_ESO · April 2014

And I just had a Crash to Desktop and I have been on playing since my last post which was 2hrs and 20 mins ago. All I was doing was a quest where I open portals with stones found off the dead body of a cultist that has a robot for a pet and why walking around one of there little camps waiting for them to re-spawn I crashed to my desktop with a Crash Report to submit.

infoub17_ESO22 · April 2014

Random CTD's here.. after getting in game. My friend has the same issue exactly.

ejortiz11rwb17_ESO · May 2014

I'm having similar crashes as well. Game crashes to desktop randomly. Here are some of my specs:

i7 3930k - no o/c
GTX 670 - no o/c
32GB RAM - no o/c
Windows 7 PRO 64 bits

I was using the 331.82 drivers, but to try to fix the crashes I upgraded to 337.50. The crashes stopped for a couple of days, but recently started again. CPU fan goes into the high 60 C's when playing. I experience few crashes with other games, and play most of them at high or near high settings.

I tried lowering and removing some graphic options in ESO like AO, shadows, sun rays. Crashes continue unfortunately. If any NVIDIA users find the fix, let us know