Something really bad happened.

Hatehouse · April 17

Hello.

Sorry for my English, I'm using a translator.

Something really bad happened.

On April 14th, between 8:00 and 9:00 AM, my Steam account was hacked. Steam support restored access to my account on April 15th at 2:07 PM.

I logged into my favorite game and discovered I was permanently blocked. Friends reported that someone had accessed my character while I was locked out. Whatever that person did on my character, I had nothing to do with it.

My account is blocked not only for accessing the game but also for the website. I can't contact support from it. My id Hatehouse-x

I created a new account to contact them, but support immediately closed it as a backup. Below, I'll attach screenshots of my conversations with Steam support, confirming my story. However, I communicated with Steam support in Russian.

Please help me understand the situation and restore access to my account.

Hatehouse · April 17

Also asked Steam support for my account login history.

Hatehouse · May 25

@ZOS_Kevin

Hi. My problem still persists. Can you help me? I created a thread on Steam a few days ago. https://steamcommunity.com/app/306130/discussions/0/842880822501487980/?tscn=1779660589

In this thread, friends I play with confirm that I am the account owner.

My Steam account was hacked. After regaining access through technical support, I logged into TESO and found that my account was blocked. I contacted support. My region support is erratic. I get an answer from a robot that doesn't care about the problem at all. I created a new request in English (request 260524-000338 ID Hatehouse-x)

To confirm that the account is mine, they asked me for:
1. Secret word.
2. Country, city, and date of account registration.
3. Product activation code or bank account information.
4. Deleted characters.
All the required information was provided, except for the deleted characters. As I said above, I've been playing for a long time, since 2017. At one point, when I first started, I could indeed create a character and delete it, but how could I still remember its nickname after all these years? It seems this is critical information.
I know this sounds crazy, but I'm at a loss as to what the problem could be and why support won't return my account. At the time of purchase, I lived in Yanino, Leningrad Oblast. But for some reason, Steam incorrectly lists my location on receipts, thinking I live in Murino, Leningrad Oblast, which is not the same thing. Or maybe it even shows up as Leningrad Oblast, St. Petersburg. To avoid misunderstandings, I specified two locations: either Yanino or Murino, but TESO support hates ambiguity.

I've been playing for so many years, invested so much time and money, and now I get a robotic reply that my access is being denied, even though I've done nothing wrong. They're completely uninterested in returning the account to its owner. They don't explain what specifically they didn't like about my responses, and they don't allow me to prove my ownership of the account in any other way.
It's moments like these that make you realize the fragility of owning digital "property."

fizl101 · May 25

Use the account recovery link to raise a ticket, you dont need access to your original account to do it

https://help.elderscrollsonline.com/#en/answer/44105

Hatehouse · May 26

fizl101 wrote: »

Use the account recovery link to raise a ticket, you dont need access to your original account to do it

https://help.elderscrollsonline.com/#en/answer/44105

All the required information was provided.

So, here's the following response (the response killed me):

Hello,

Thank you for contacting the Zenimax security team.

After carefully reviewing the information provided, we were unable to confirm account ownership. Because of this, we are currently unable to activate this account or discuss this matter further.

We apologize for any inconvenience this may cause. Account security is of the utmost importance to us.

Best regards,

The Elder Scrolls Online Support Team

They're essentially saying they're permanently banning me without explanation. All my subsequent inquiries have either received the same response or been ignored. They're completely uninterested in returning the account to its owner. They won't explain what specifically they didn't like about my responses and won't let me prove my account ownership in any other way.