Maintenance for the week of August 31:
· [COMPLETE] NA megaservers for maintenance – August 31, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] EU megaservers for maintenance – August 31, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· [COMPLETE] ESO Store and Account System for maintenance – August 31, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] NA megaservers for maintenance – August 31, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] EU megaservers for maintenance – August 31, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· [COMPLETE] ESO Store and Account System for maintenance – August 31, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
EPIC account issues. Saw similar post on reddit.
Vraedlich
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Likely EPIC side issue, but many people unable to log in via EPIC Games account. "Required Credentials Missing". At first I thought it was my account but looks like others having problems. Spent an hour doing all sorts to "fix" it.
According to the EPIC site there's no maintenance or issues though.
According to the EPIC site there's no maintenance or issues though.
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Vraedlich✭✭✭Same here, I can't log in! (EGS)
I contacted Epic Games support, and after asking me to do all the things I'd already done, like unlinking, relinking accounts, verifying game files and updating the client, they seemed certain that "Bethesda" would know how to fix the issue.
Oh dear. I'm pretty sure that's a case of "No idea mate, ask someone else". Could be a long wait.
Hopefully it's just temporary service maintenance. Just would have been nice if there was info on it somewhere.1 -
Gegensmith✭✭✭✭Can confirm that I'm experiencing the same problem. Tried it on two separate machines, so it looks like it's a problem at their end.1 -
Verling✭✭The problem started today, and I can't log in to any of 5 computers. Epic gives the same error about missing data.Aetherius Community1 -
ZOS_GinaBruno✭✭✭✭✭
✭✭✭✭✭Thanks everyone! We are actively investigating and will let you know when we have an update.Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter2 -
freespirit✭✭✭✭✭
✭✭✭✭My Epic account is also suffering the same problem.
When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0 -
PharohKingSoul ShrivenWorst decision I made in my life was buying a game on the Epic game store. I hope Bethesda would consider allowing Epic accounts to be moved to a Bethesda account, even if we are going to pay a fee to compensate the Epic game store.0
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sshogrin✭✭✭✭✭My Epic account has the same problem.
I tried all the fixes suggested online this morning and nothing worked.
I ended up using my account name and password in the normal game launcher that I have for my ESO account to get logged in today.
To clarify, my Epic account's ESO account name was used, and the ESO account sign in from the ESO website is the account name and password I used.
So whatever you would use to sign into your ESO account on that website, and the password you use to sign in is what I used in the Bethesda launcher.
If you look in your Epic install location, you'll see there are 2 different launchers, one is the Epic launcher (like Steam installs) and there's a Bethesda launcher. Use the Bethesda launcher so you get the Username/Password option after launching the game.0 -
freespirit✭✭✭✭✭
✭✭✭✭@sshogrin I only have one launcher option in my Epic Install location When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0 -
sshogrin✭✭✭✭✭freespirit wrote: »@sshogrin I only have one launcher option in my Epic Install location
Try launching the game directly from:
Program Files\Epic Games\TheElderScrollsOnline\The Elder Scrolls Online\game\client
You'll see an "eso64.exe" application in there, launch that. It will skip the game launcher and put you directly into the login screen of the game.1 -
Vraedlich✭✭✭I tried that and it told me that if I bought the game on Steam or Epic, to use their launchers.
I just successfully logged in using EPIC launcher so hopefully it is fixed now.1 -
sshogrin✭✭✭✭✭PharohKing wrote: »Worst decision I made in my life was buying a game on the Epic game store. I hope Bethesda would consider allowing Epic accounts to be moved to a Bethesda account, even if we are going to pay a fee to compensate the Epic game store.
Make sure you have an ESO account from the ESO website.
Use the user account name and the password you use to sign into the ESO account on their website using the game application as I have mentioned above.0 -
freespirit✭✭✭✭✭
✭✭✭✭I cannot locate "Program Files\Epic Games\TheElderScrollsOnline\The Elder Scrolls Online\game\client"
At this point maybe I should point out I have 3 accounts one is via epic the other two are direct, currently have two game installs.When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0 -
freespirit✭✭✭✭✭
✭✭✭✭PharohKing wrote: »Worst decision I made in my life was buying a game on the Epic game store. I hope Bethesda would consider allowing Epic accounts to be moved to a Bethesda account, even if we are going to pay a fee to compensate the Epic game store.
Make sure you have an ESO account from the ESO website.
Use the user account name and the password you use to sign into the ESO account on their website using the game application as I have mentioned above.
@sshogrin this does not work for me it tells me to log in via Epic Launcher. When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0 -
sshogrin✭✭✭✭✭freespirit wrote: »PharohKing wrote: »Worst decision I made in my life was buying a game on the Epic game store. I hope Bethesda would consider allowing Epic accounts to be moved to a Bethesda account, even if we are going to pay a fee to compensate the Epic game store.
Make sure you have an ESO account from the ESO website.
Use the user account name and the password you use to sign into the ESO account on their website using the game application as I have mentioned above.
@sshogrin this does not work for me it tells me to log in via Epic Launcher.
Do you actually have an ESO account setup for your Epic account?
Since you said you had 3 accounts, use the regular launcher from your ESO install, and use the user name and password you setup for your Epic account from the Bethesda account website.
I had no issue this morning doing that except having to get a code email sent.0 -
freespirit✭✭✭✭✭
✭✭✭✭@sshogrin I tried using my Epic credentials on my non epic launcher, it threw up the error message that the details were incorrect and if I purchased the game via steam or epic to launch it via those apps.
When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0 -
Vraedlich✭✭✭Did you guys try logging in normally now? I just played for about 30 mins, regular epic launcher.
Whatever was done, or by whom, much appreciated.Edited by Vraedlich on 14 May 2026 20:521 -
freespirit✭✭✭✭✭
✭✭✭✭Edited by freespirit on 14 May 2026 19:49When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!1
