The Elder Scrolls Online

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Did not receive ESO Plus benefits

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  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Bobby_Digital81 wrote: »
    I'm glad you guys found the problem and hope it has been completely resolved so the issue doesn't happen again. But one thing it doesn't solve is the money we paid for the time we lost on ESO+ benefits. Is there going to be any compensation for the players that lost time? Or are the customers gonna just eat the mistake?

    Appreciate you updating us on the issue.

    Hi @Bobby_Digital81! This is something we are discussing with Sony. We'll follow up here when we have an update on that front.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
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    Staff Post
  • Bobby_Digital81
    Bobby_Digital81
    ✭✭✭
    @ZOS_JessicaFolsom Sounds good. Appreciate the reply.
  • SkullXMeat
    SkullXMeat
    Soul Shriven
    So I got my ESO plus benefits back in game finally, but I noticed I was also credited the crowns, tome tokens, and tome caches for my three month purchase. Problem is, I had already been credited for that last month when I opened a ticket previously after I first purchased the subscription before the issue of lost benefits came up. Surely that must have been an error? I don't want to spend or purchase any more crowns before I get word of what's going on with that. Don't wanna risk getting in trouble for spending stuff that wasn't mine.
  • Bobby_Digital81
    Bobby_Digital81
    ✭✭✭
    SkullXMeat wrote: »
    So I got my ESO plus benefits back in game finally, but I noticed I was also credited the crowns, tome tokens, and tome caches for my three month purchase. Problem is, I had already been credited for that last month when I opened a ticket previously after I first purchased the subscription before the issue of lost benefits came up. Surely that must have been an error? I don't want to spend or purchase any more crowns before I get word of what's going on with that. Don't wanna risk getting in trouble for spending stuff that wasn't mine.

    I wouldn't have said anything, lol. But joking aside, if it was me, I would submit a ticket if you don't already have one that pertains to the ESO+ missing perks that you experienced. But yeah, better safe than sorry making sure your account doesn't get penalized for getting extra stuff.
  • SkullXMeat
    SkullXMeat
    Soul Shriven
    Bobby_Digital81 wrote: »
    I wouldn't have said anything, lol. But joking aside, if it was me, I would submit a ticket if you don't already have one that pertains to the ESO+ missing perks that you experienced. But yeah, better safe than sorry making sure your account doesn't get penalized for getting extra stuff.
    Yeah, I've had a ticket open about the missing perks since like April 10th, sent a response there about the excess currency being added but haven't heard back yet so figured I'd mention it here in case any ZoS folks were still watching. I'll probably just leave it all be until I hear something back, hopefully won't take too long lol.

  • ZOS_Kraken
    ZOS_Kraken
    admin
    @SkullXMeat Can I have your ticket number? I can check up on your ticket for you.
    Staff Post
  • SkullXMeat
    SkullXMeat
    Soul Shriven
    ZOS_Kraken wrote: »
    @SkullXMeat Can I have your ticket number? I can check up on your ticket for you.

    260411-001974
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