barney2525 wrote: »

Malyore wrote: »

Auberon1983 wrote: »

Got a email back on my ticket. The agent (name withheld) regrets to inform me that my email doesn’t match. Yes, the same email I submitted a ticket through, and they responded to me on.

So, I’m requesting a full refund. If they refuse, I’ll be issuing a chargeback. Yes I know that’s a permanent ban. So if that happens, folks it’s been real.

Wait you get a permanent ban if you do a chargeback?

Yeah. I think a chargeback, the company also gets charged a fee by the bank.

They do, which led to this attempt by Support to recoup said fee by charging a player for crowns which they intended to remove from the account:

https://forums.elderscrollsonline.com/en/discussion/507942/if-your-credit-card-gets-double-charged-beware-the-dangers-of-support/p1

I know you saw it, but it's been a few years and others might not have.

Having dealt with a similarly disturbing pattern regarding handling of major issues from Support myself for over a year and a half now (CMs, please check your DMs), I think there's a severe disconnect between ZOS and Support. I suspect it's only getting worse as so many jobs were cut.