@ZOS_GinaBruno @ZOS_Kevin

Got a email back on my ticket. The agent (name withheld) regrets to inform me that my email doesn’t match. Yes, the same email I submitted a ticket through, and they responded to me on.

So, I’m requesting a full refund. If they refuse, I’ll be issuing a chargeback. Yes I know that’s a permanent ban. So if that happens, folks it’s been real.

Auberon1983 wrote: »

Got a email back on my ticket. The agent (name withheld) regrets to inform me that my email doesn’t match. Yes, the same email I submitted a ticket through, and they responded to me on.

So, I’m requesting a full refund. If they refuse, I’ll be issuing a chargeback. Yes I know that’s a permanent ban. So if that happens, folks it’s been real.

Wait you get a permanent ban if you do a chargeback?

Malyore wrote: »

Auberon1983 wrote: »

Got a email back on my ticket. The agent (name withheld) regrets to inform me that my email doesn’t match. Yes, the same email I submitted a ticket through, and they responded to me on.

So, I’m requesting a full refund. If they refuse, I’ll be issuing a chargeback. Yes I know that’s a permanent ban. So if that happens, folks it’s been real.

Wait you get a permanent ban if you do a chargeback?

Yes they will ban your account if you do a charge back. Friend of mine got their account banned for weeks because their paypal for some reason charge backed a payment, even though they didnt authorize the charge back. It was a mistake on Paypal's end. ZOS didn't even give him a warning that it happened. They just banned the account and it was an absolute nightmare to get it back.

My ESO+ renews tomorrow. I'll let everyone know if I don't receive my crowns or benefits so everyone knows to cancel their subscription renewal until it is fixed. Because if mine similarly goes the same way as OP, then something is seriously broken on ZOS's end.

This seems to largely only be affecting PlayStation users, and supposedly ZOS and PlayStation have been working for weeks to sort it out.

It seems to strike at random, but I can name off 5 guildmates by name now that this has happened to who either bought a new subscription or had their auto-renew hit and they didn't receive Crowns and lost ESO+ access (like losing craft bag, housing space, access to past DLC content, etc). The latest one literally messaged me last night and I linked him to the existing thread in the Crown Store subforum. First support ticket seems to get the Crowns manually added in, but it's apparently a longer process of getting the ESO+ benefits turned back on.

This has been an ongoing issue since the release of Chapter Zero and the tome book. Not sure what got borked when that happened and why it's a PlayStation-only problem, but it's kind of a big deal that people PAYING for ESO+ services are having to jump through hoops and wait weeks for resolution... with no word on additional compensation (one friend extended their ESO+ specifically to have the craft bag for Anniversary Jubilee, which he lost halfway through the event, so clearly that's 100% an issue of not getting what he paid for for a specific meaningful time period).

It's also kinda weird this isn't getting more attention and/or there isn't an announcement thread acknowledging this (to point people towards as this continues gathering fresh victims daily) dedicated to this issue among the 30+ pinned threads at the top of the forum. Like, when my auto-renew hits in July, will this STILL be an issue? What is going on here @ZOS_JessicaFolsom @ZOS_Kevin ?

DenverRalphy wrote: »

On PSNA this happens to everyone I know when they renew.

When it happened to me, all of my ESO+ benefits renewed as expected, but didn't receive the crowns. Took 4 days of back and forth email with support to get it resolved.

For others sometimes they get the crowns, but not the benefits. I even have one friend on PSNA who was like me, no crowns and got everything else, but afterwards when support finally have him the crowns he was due, he lost all the other benefits in the process. Took him over 2 weeks to get that one ironed out (with no pro rated bonus time for half the pay period having no benefits).

In every case I've seen though, at least one aspect of ESO+ does get awarded while others are missing. Which leads me to believe that the issue is at ZOS' end. Because if the PlayStation store was at fault then ZOS wouldn't be able to even recognize the purchase and deliver even partial benefits.

It may be on ZOS's end, but it seems to only be affecting PlayStation users (and in this thread - https://forums.elderscrollsonline.com/en/discussion/comment/8460470/#Comment_8460470 - Jessica says it's between them and Sony). If it was XBox and especially PC, too, the forums would be waaaaay more on fire about this.

Silaf wrote: »

Auberon1983 wrote: »

Got a email back on my ticket. The agent (name withheld) regrets to inform me that my email doesn’t match. Yes, the same email I submitted a ticket through, and they responded to me on.

So, I’m requesting a full refund. If they refuse, I’ll be issuing a chargeback. Yes I know that’s a permanent ban. So if that happens, folks it’s been real.

Use steam for your purchases. Steam support can arbitrate and refound you.

This. Is. On. PlayStation.

We don't/can't use Steam on console.

Everyone on PC, don't worry about this happening to you. I just received all my ESO+ stuff and benefits. So it looks like it is a problem that is with the PS ESO+ renewal stystem.

To the OP, that is absolutely awful. I hope they don't ban you tbh, as you paid money for something and ZOS did not give you what you paid for. But tbh I think the chargeback ban is a bot doing it, as I said before, my friend didn't even get a warning or a email, just a ban. I really hope they actually do something about the PS issue, or at the very least make a formal announcement and instructions on what players can do on PS if this should happen. Not ignore it and pretend it isn't happening.

spartaxoxo wrote: »

I'm sorry that happened to you OP. I understand your frustration though. I hope that they don't permaban you. For anyone else, I would give this kind of thing a few days as ZOS has been pretty good about these types of things in my experience but it can take a few days.

It’s going on a few weeks now for several people. With new ones being added daily. And no official “update” since going on 2 weeks now. No warning, no pinned thread alerting this could happen to PS users and the steps to follow for resolution. No word on compensation for folks who have gone weeks without the benefits they specifically paid money for.

I’m not personally affected (yet, my renewal is in July), but several guildmates are, including my auctioneer who got hit with it a few days ago when he renewed his ESO+ subscription, so it’s getting just a *tad* bit irritating at this point…

But, you know, it’s not Night Market-related so who cares, right? And it’s only affecting one customer base and not all platforms, and especially not PC, so doubly who cares, right? LOL

i'm guessing this is some snafu between steam and zeni where steam isn't paying them straight away?

DragonRacer wrote: »

FurryCandyHearts wrote: »

i'm guessing this is some snafu between steam and zeni where steam isn't paying them straight away?

Why would Steam be involved with Sony PlayStation?

Reading the full thread makes the platform affected very clear.

The sub sony for steam and it's the same issue. they aren't giving the money over to zeni straight away so you pay but it's not credited until sony or whichever thrid party is involved gives up the payment to zeni

DragonRacer wrote: »

spartaxoxo wrote: »

I'm sorry that happened to you OP. I understand your frustration though. I hope that they don't permaban you. For anyone else, I would give this kind of thing a few days as ZOS has been pretty good about these types of things in my experience but it can take a few days.

It’s going on a few weeks now for several people. With new ones being added daily. And no official “update” since going on 2 weeks now. No warning, no pinned thread alerting this could happen to PS users and the steps to follow for resolution. No word on compensation for folks who have gone weeks without the benefits they specifically paid money for.

I’m not personally affected (yet, my renewal is in July), but several guildmates are, including my auctioneer who got hit with it a few days ago when he renewed his ESO+ subscription, so it’s getting just a *tad* bit irritating at this point…

But, you know, it’s not Night Market-related so who cares, right? And it’s only affecting one customer base and not all platforms, and especially not PC, so doubly who cares, right? LOL

Weeks??!? I had similar but it only lost me like 4 days. I didn't realize it had gotten that bad. That's really unacceptable.

Last Update -

I actually ended up going through Sony PlayStation support instead (I rescinded the chargeback with my bank). Full refund of the $82.91 granted, already back in the bank.

So that’s it. That’s how my ESO adventure comes to a close. I had hoped to ride it out until the servers were just one day shut down, but that wasn’t meant to be.

The fact that ZOS has not made an announcement on this on here, a warning, a PSA, anything, is bad.

I have cancelled both my accounts.

Porthos_XL wrote: »

Does this problem also exist on the PS EU server?
My ESO plus will expire on May 11.

I'm not sure, to be honest. I do not know anybody on PS EU. I know several on PS NA this has affected.

When your renewal kicks in (assuming you are renewing), you will either get lucky or you will not. And if you're not, you'll have to put in a support ticket and wait on a "small specialized" team to get to it, which appears to be upwards of three weeks or longer at this point.

Have not figured out a rhyme or reason yet why some are affected and some aren't.