Did not receive ESO Plus benefits

BlazingSoul · April 29

Okay, so I also went to the crown store in-game, clicked on the Join ESO Plus option there which wasn't greyed out, and bought 1 month of ESO plus through that method. It activated ESO plus on my account, gave me the 13 months worth of crowns and tome tokens (12 month sub + 1 new month), and gave me access to all ESO plus benefits. I am glad that this has resolved the issue for now, though I do still expect compensation for the 17 days that I received nothing and was left waiting endlessly.
My ticket number is:
260413-000800

Sir_Donkey_Kong · April 29

I have had issues all month. It started with renewing my sub on PS5. Then I didn't get crowns or tomes. After about 10 days that was fixed. Then a few days after that my sub perks disappeared. No craft bag etc. After about a week it returned but now I have a years worth of extra crowns and tomes. I don't think that was intentional. What do I do now? Is the fix for this going to remove my craft bag again? Do I submit a ticket?

I have these numbers.

260420-000209
260407-003071

Bobby_Digital81 · April 30

@Sir_Donkey_Kong I wouldn't submit another ticket. I would make sure those ticket numbers you posted are the correct ones. You along with the rest of us are still patiently waiting on answers and resolutions to missing ESO+ for days. I have gotten mine back by it magically showing up again. But I had been without it for 15 days, even though it was showing active on my Subscription page on PS5. I haven't bothered to do any fixes cause some people say it worked and others said it didn't. Gonna wait for ZOS to figure things out. But sucks it has taken way longer then it should have. No answers at all, no ETA, nothing. Just that they are still investigating.

GeneralKarn · April 30

I'm still waiting to hear back from them, I had 3-month membership then I decided to get 6 month cause the 3 month was getting close to expire and it work for like two days then when I got on I couldn't see my benefits

TheWolfGrey · April 30

Been without for 12 days now. Now I'm afraid to renew when may 18th rolls around unless they have a solution by then. Hate not having inventory space, craft bag, dungeons, trials my quality of game experience is severely reduced. Smh.

RemnantFantasy · April 30

Look like my ESO plus is back. Figured I'd log in and try getting a month from the store to see if that worked. But when I went to do it my membership is active and all my crowns and stuff are there. Haven't logged in since the weekend as the storage shuffle was driving me nuts, so don't know when it came back on. But at least it's there now.

As others have said I'd still like to know what went wrong, and obviously get some form of compensation for the time I've lost. Hopefully it will stay on now that it's there.

cheance · May 1

So best case scenario is the next few days, maybe business days:/, the majority of us also get our ESO+ benefits, then in the following week we get updated as to what compensation will be gifted for not having our product for the duration we purchased it for.

Remember to not update your ticket. They have a knack for not communicating things as simple as "We've found a solution" or "We are manually returning benefits in the order in which your ticket was received." So hopefully I'm correct in this hope for a timely compromise.

RemnantFantasy · May 1

It was late when I hopped on last night (put it this way, I took a screenshot so that if I log on later and it's missing again I know it wasn't me seeing things). I really hope that the accounts for @Bobby_Digital81 and I have both been 'fixed', it's a sign of them working through fixing our accounts, everyone will see their ESO plus coming back online, and the plan is to update all the tickets when it's all finished, rather than our benefits just magically coming back, but we don't know that, because the most recent update we've had is that they are 'investigating'.

Don't get me wrong, I'm not complaining about it being back on, and I know that Bobby Digital and I are the lucky ones (feels like I spent more time fast travelling backwards and forwards to the Ebony Flask inn room last weekend than I did playing, so as it's a bank holiday this weekend, I'm looking forward to actually playing), but from my perspective, it would be nice to know it's actually been fixed rather than just a coincidence.

Fingers crossed for everyone who is still waiting and hoping that you all get your ESO plus back soon.

GeneralKarn · May 2

not having the bag is very stressful, I maxed out my bank and now I only have 240 in the bank, i hope they can fix my Eso+ soon or I'm thinking about getting the 1 month membership to see if it fixes it

DragonRacer · May 4

Definitely not fixed, a friend/guildmate messaged me last night saying they had just renewed their sub yesterday and they lost all ESO+ benefits/did not receive their Crowns.

So this is still actively striking people down. With no word or updates. My auto-renew hits in July and I'm starting to question if this will STILL be an issue by then.

I pointed my friend to this thread and told him, sadly, this will likely be weeks for an individual fix since clearly ZOS and PlayStation still don't know why this is happening since it IS still actively happening...

iameh · May 4

I’ve gone over two weeks without access to Plus and almost two weeks with a response that my ticket was in the right spot. Nothing since then. The game is becoming harder to enjoy with the increase of inventory management due to the Night Market.
Are we any closer to a resolution??

Love2Gam3rGirl · May 4

I left and came back to a message telling me my case had been escalated. That's it. I noted that I had needed to buy 3 large chests for my house with my own crowns and I truly expect that ESO compensates me for the time lost, as well as the items I had to purchase to even remotely play the game in a way I am used to. 6,000 crowns (approx $60) into an issue I had already put a year's worth of subscription money into is insane, and soon I'll need to purchase the 3 extra small chests because of Night Market. Honestly, I need to do that now, but I'm holding off because I have zero indication that I'll be compensated for doing so. Instead of doing night market stuff when I returned home from vacation, I'm now going to my extra toons to dump items on them to make more room. Another entire day doing an inventory management simulator, another day using my in-game coin to level an inventory bag of a character that I won't be able to level or use. To make matters worse, I can't place furniture in the majority of my homes, including Buccaneer Bay (!!!), so I'm getting this nice furniture from Night Market with no place to put it all.

This is seriously out of control and should NOT be an issue still.

People are begging for an update and news on what compensation or actions ZOS plans to take in this matter. Please advise, because some of us have spouses who paid for extra crowns during the crown event and also happily paid for the year subscription that they now want answers to, which none of us can provide. I'm lucky and happy that my spouse is understanding; I know not everyone is in the same situation as I am.

Bobby_Digital81 · May 4

Well...my ESO+ runs out on May10th. I plan on getting a refund a few days before that. Still missed out on 15 days of ESO+ benefits during April. Only bought ESO+ to have to manage my materials during the Anniversary Jubilee event. And didn't have ESO+ on the final 5 days of that.

I'll check back everyday and see if there is any compensation or an actual answer as to what happened.

Telehc · May 5

Love2Gam3rGirl wrote: »

I left and came back to a message telling me my case had been escalated. That's it. I noted that I had needed to buy 3 large chests for my house with my own crowns and I truly expect that ESO compensates me for the time lost, as well as the items I had to purchase to even remotely play the game in a way I am used to. 6,000 crowns (approx $60) into an issue I had already put a year's worth of subscription money into is insane, and soon I'll need to purchase the 3 extra small chests because of Night Market. Honestly, I need to do that now, but I'm holding off because I have zero indication that I'll be compensated for doing so. Instead of doing night market stuff when I returned home from vacation, I'm now going to my extra toons to dump items on them to make more room. Another entire day doing an inventory management simulator, another day using my in-game coin to level an inventory bag of a character that I won't be able to level or use. To make matters worse, I can't place furniture in the majority of my homes, including Buccaneer Bay (!!!), so I'm getting this nice furniture from Night Market with no place to put it all.

This is seriously out of control and should NOT be an issue still.

People are begging for an update and news on what compensation or actions ZOS plans to take in this matter. Please advise, because some of us have spouses who paid for extra crowns during the crown event and also happily paid for the year subscription that they now want answers to, which none of us can provide. I'm lucky and happy that my spouse is understanding; I know not everyone is in the same situation as I am.

Sounds like what i have had to do!
What a lot of respect they are showing us. NOT, Six years paying Plus and upgrades!
Been waiting since 21 April others a lot longer. Had enough
# 260421-001428

DragonRacer · May 5

So, this has been occurring for at LEAST a month, with no official word within the past almost 2 weeks, with this FRESHLY still happening to new people and growing the problem.

What is the update? Has Sony figured out why ESO+ is suddenly damaged goods since Season Zero launched? Is there a fix in the works? Will people be compensated for all their lost time of a service they paid for and didn't receive?

Bobby_Digital81 · May 5

DragonRacer wrote: »

So, this has been occurring for at LEAST a month, with no official word within the past almost 2 weeks, with this FRESHLY still happening to new people and growing the problem.

What is the update? Has Sony figured out why ESO+ is suddenly damaged goods since Season Zero launched? Is there a fix in the works? Will people be compensated for all their lost time of a service they paid for and didn't receive?

That's what is crazy to me. 2 weeks it's been since @ZOS_JessicaFolsom has issued a statement that they are looking into it and no updates other than @ZOS_CouchTato saying they are still investigating it. Paying customers are getting thrown under a rug while other issues with newly released content (Night Market) is getting fixed? Releasing content with known issues is wild to me, that shouldn't be a normal thing to include when releasing updates to a game. Some kind of ETA or an update on the broken ESO+ benefits would be nice. I guess we are asking too much?

And Sony told me, that there was nothing that they could help me with further on this issue of my benefits with ESO+. Basically told me to dispute it Bethesda/ZOS. I'll include a screenshot I got from them when my benefits weren't active from (April 10th - April 25th).

*Well I tried to include a screenshot, tried multiple ways and wouldn't post. Forums must be in the fritz again. I'll try again later.*

TheWolfGrey · May 5

Can we please have an update soon? @ZOS_JessicaFolsom

cheance · May 5

Is there any update? Its been 3 weeks for me, some even longer. This is beginning to become non delivery / failure to provide goods or services.

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_CouchTato

Love2Gam3rGirl · May 6

Telehc wrote: »

Sounds like what i have had to do!
What a lot of respect they are showing us. NOT, Six years paying Plus and upgrades!
Been waiting since 21 April others a lot longer. Had enough
# 260421-001428

I ended up doing the hack, and I was lucky enough to get my resources. I told whoever is holding my ticket that I did this and that I still expected some compensation (to include time lost) for those chests I had to buy. I had to spend more money to fix the issue. I also recognize I was one of the lucky ones and that the "hack" doesn't work for everyone. So... be careful if you go that route. However, I won't let my ticket close without a satisfactory answer to my compensation question. I did not have to wait 3+ weeks, and I'm livid. I can only imagine how others are. This comes from someone who HATES speaking up and HATES being anything remotely associated with the status of "Karen." This situation is so frustratingly void of information and care that I literally have no other choice.

Bobby_Digital81 · May 6

Just tried to get a refund from ZOS/Bethesda on this, then they told me I had to go through Sony. But Sony has a 14-day time frame from the date you purchased the subscription, so they weren't of any help. So now I will be asking ZOS/Bethesda again for a refund. Maybe @ZOS_JoBurba can shed some light on this issue that maybe hundreds of PlayStation users are trying to get straightened out.

Paying for something and not getting what you paid for is bad business. ZOS has had plenty of time to investigate and give us some type of response and hopefully compensation. I hate to go the route of doing a chargeback, cause I don't want to get my account banned. But there hasn't been updates with this.

TheWolfGrey · May 6

I just tried the hack of going through the crown store it still did not work. I care about composition sure and all but truthfully I just want zos to fix this for us because I need my plus to even enjoy the game!

cheance · May 7

Hey all, I solved it after 3 weeks!

Go to Settings>Users and Accounts>Other>Restore Licenses>ESO.

Upon restarting ESO, I got my cache tomes, crowns, and a notification for craft bag.

ChatGPT ftw. Can't believe no mods, ZoS, or Sony suggested this. Holy f!

Bobby_Digital81 · May 7

cheance wrote: »

Hey all, I solved it after 3 weeks!

Go to Settings>Users and Accounts>Other>Restore Licenses>ESO.

Upon restarting ESO, I got my cache tomes, crowns, and a notification for craft bag.

ChatGPT ftw. Can't believe no mods, ZoS, or Sony suggested this. Holy f!

I tried that when my ESO+ benefits weren't active. Never worked for me. But still doesn't fix the fact that you bought something and lost time for what you paid for.

TheWolfGrey · May 7

Im back boys and girls it magically started working again!

TheWolfGrey · May 7

They must be working on the issues we've been having.

cheance · May 7

I also reinstalled game due to an unrelated corrupted save file a few days ago. Maybe reinstalling and restoring licenses may fix for some.

iameh · May 7

cheance wrote: »

Hey all, I solved it after 3 weeks!

Go to Settings>Users and Accounts>Other>Restore Licenses>ESO.

Upon restarting ESO, I got my cache tomes, crowns, and a notification for craft bag.

ChatGPT ftw. Can't believe no mods, ZoS, or Sony suggested this. Holy f!

Oh my god this worked for me!!! Got everything back. I’m still keeping my ticket open in case I lose plus again, but also because I want to see some compensation for all the time lost and the frustrating lack of answers.

ZOS_JessicaFolsom · May 7

Hi everyone,

We have an update on this, and are happy to see that some of you are already sharing that this issue has been resolved for you. We have been working with the PlayStation team for several weeks to investigate, troubleshoot, and understand the issue that was resulting in some of our PlayStation players not getting their ESO Plus perks and/or having other ESO Plus-related problems.

We’re happy to share that, together with the PlayStation team, we’ve been able to get to the bottom of the issue and gain more clarity on what’s been happening.

Earlier this year, there was a change on the PlayStation side in how memberships are handled behind the scenes on PlayStation Network. While the initial issue related to this change was addressed for many players who were affected in early April, we discovered that a smaller group of players continued to experience problems.

This primarily affects players who purchased ESO Plus while an existing ESO Plus membership was still active, rather than waiting for the automatic renewal. In these cases, the new membership didn’t always align correctly with the existing one, which could leave the account in an unexpected state and result in missing ESO Plus perks.

Thank you all again for your patience. We recognize this issue was frustrating and took longer than usual to unravel, and greatly appreciate the understanding as we worked with the PlayStation team on a resolution. If you are still having this issue and have no yet submitted a support ticket, please submit one with us here: https://help.elderscrollsonline.com/

twisttop138 · May 7

Thank you Jessica. I know guildmates who will breath a sigh of relief.

Bobby_Digital81 · May 7

@ZOS_JessicaFolsom I'm glad you guys found the problem and hope it has been completely resolved so the issue doesn't happen again. But one thing it doesn't solve is the money we paid for the time we lost on ESO+ benefits. Is there going to be any compensation for the players that lost time? Or are the customers gonna just eat the mistake?

Appreciate you updating us on the issue.