Something really bad happened.
Hello.
Sorry for my English, I'm using a translator.
Something really bad happened.
On April 14th, between 8:00 and 9:00 AM, my Steam account was hacked. Steam support restored access to my account on April 15th at 2:07 PM.
I logged into my favorite game and discovered I was permanently blocked. Friends reported that someone had accessed my character while I was locked out. Whatever that person did on my character, I had nothing to do with it.
My account is blocked not only for accessing the game but also for the website. I can't contact support from it. My id Hatehouse-x
I created a new account to contact them, but support immediately closed it as a backup. Below, I'll attach screenshots of my conversations with Steam support, confirming my story. However, I communicated with Steam support in Russian.
Please help me understand the situation and restore access to my account.
Edited by Hatehouse on 17 April 2026 15:31 Sorry for my English, I'm using a translator.
Something really bad happened.
On April 14th, between 8:00 and 9:00 AM, my Steam account was hacked. Steam support restored access to my account on April 15th at 2:07 PM.
I logged into my favorite game and discovered I was permanently blocked. Friends reported that someone had accessed my character while I was locked out. Whatever that person did on my character, I had nothing to do with it.
My account is blocked not only for accessing the game but also for the website. I can't contact support from it. My id Hatehouse-x
I created a new account to contact them, but support immediately closed it as a backup. Below, I'll attach screenshots of my conversations with Steam support, confirming my story. However, I communicated with Steam support in Russian.
Please help me understand the situation and restore access to my account.
0
-
Also asked Steam support for my account login history.
Edited by Hatehouse on 17 April 2026 16:370