Can't install the game, stuck in an install loop

Boxman · May 2014

I've downloaded the installler and after three hours or so, once it downloads the game and applies the patches, it starts all over again. A "Play" button never appears, it just loops back to where I can download and install the game all over again. This happened in beta and I was never able to get in.

Basic info: Digital Imperial Edition, Windows 7 Home Edition

I'm at work and don't have the rest of the specs but they exceed the minimum. I did submit a ticket but haven't heard back yet.

Thanks!

Boxman · May 2014

Shameless bump. Won't do it again. I just would really like to play tonight.

ZOS_HugoP · May 2014

Greetings @Boxman‌

Can you try repairing your client ?

If the "Play" button reads "Install":
1. Click the install button, and start downloading
2. Once the download beings, shutdown the launcher
3. Restart the launcher
4. Expand the Game Options menu (Cog wheel located above the News Feed)
5. It should say Updating…., under that it should say Cancel. Click Cancel
6. The expanded tab should now change to include "Repair". Click repair, and wait for it to finish.
If "Play" button reads "Pause" during the download process:
1. Expand the Game Options menu (Cog wheel located above the News Feed)
2. If the tab says "Installing…", restart the launcher
3. When the tab says "Updating….", Click Cancel
4. The expanded tab should now change to include "Repair". Click repair, and wait for it to finish.

grumblecake · May 2014

I'm running into the same problem, but can't get the installer to show a "repair" function no matter what I do.

Side note: Why isn't this function available by default?

Moonraker · May 2014

grumblecake wrote: »

I'm running into the same problem, but can't get the installer to show a "repair" function no matter what I do.

Side note: Why isn't this function available by default?

Usually Cancelling the process will make the Repair show under Game Options as above instructions. If not, try switching off Auto Update under Settings in the same Games Options and relaunch. That can create the Repair option.