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Can we please do something about mass reporting players?

Danse_Mayhem
Danse_Mayhem
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At the moment, if a group of players decide to gang up and report someone, it tends to just result in an automatic ban without any review from a real person, is this some kind of AI feature based on report numbers?

Sure this can catch people who deserve it, but what about the salty groups / guilds that just want to troll someone?

Someone on my friends list was banned this week. Reason; They picked up a scroll from a keep, after a Zerg of us (60+ players) swarmed the keep. There were smaller groups of other factions near the keep but we had the numbers, so the safe play is to stick with the Zerg and play it careful right?

Apparently not. They got bombarded with hate whispers / angry zone chat messages and even salty messages in one of their guild chats, telling them to move faster and book it rather than playing it safe. Labelling them a troll and threatening to report unless they moved faster.

There’s some pressure when running a scroll, and even more so when being spammed that way, so they responded by saying “<snip>f I’m playing it safe” whilst moving with the Zerg.

They ended up being ganked by a pretty successful stealth build, but because of staying with the Zerg, we had no issues recovering and securing the scroll. That didn’t stop the trash talkers though, and the guild in question went on a rant about how the siege was ‘their’ siege, and ‘their’ scroll, and banded together to report this person, who was successfully banned for the use of the F word in zone chat, for an undisclosed amount of time.

That’s just one example, and sure, using that language in zone chat is against TOS, however we have all seen much worse in text, and we have a profanity filter for a reason; the bigger issue here is context, and the fact that a guild could band together and mass report for an easy ban. There’s people abusing / harassing this person get no punishment, and successfully witch hunted someone into a ban.

That is very concerning. I don’t believe people should lose access to their account over an automatic system or something that lacks context.

Any thoughts? (I don’t know how to tag staff, if someone could)

<snipped for profanity/cursing>
Edited by ZOS_Hadeostry on 15 December 2025 22:34
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YouTube.com/DarkProjectMayhem
  • DragonRacer
    DragonRacer
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    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • DragonRacer
    DragonRacer
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • YandereGirlfriend
    YandereGirlfriend
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.
  • Danse_Mayhem
    Danse_Mayhem
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.

    Typically, I would 100% agree with you, and personally I play that way myself.
    However, in the example given, the player in question is extremely anonymous aside from this one incident. I doubt this kind of thing happens too often, but I also know very well that certain guilds/groups are very aware that mass reporting is a surefire way to have someone lose their account, whether they deserve it or not.
    ▬▬▬▬▬▬▬▬▬▬ஜ۩۞۩ஜ▬▬▬▬▬▬▬▬▬▬
    DAMN THIS COMMENT IS FANCY!
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    YouTube.com/DarkProjectMayhem
  • Lord_Hev
    Lord_Hev
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.


    Their AI moderation 100% is knee-jerk responding to mass reports. Shoot first, review later type of deal. And there are numerous other accounts of this happening. If ZoS wants to maintain their AI moderation in this manner, they need to update their TOS to hold mass report abusers all equally accountable.

    And no, no DM interaction is necessary, you underestimate the lengths some people will go to goad or rage-bait. I stay -permanently offline for the last 3 years because I got tired of people trying to start drama. And every time I PvP with a friend, THEY end up getting whispers of salt/hate directed at ME, all because they were unable to whisper me directly. Rarely some send me hate-mails which is whatever, I can at least reason out that if they took the time to do that, it also gives them time to take a breather and chill-out and move-on.
    Qaevir/Qaevira Av Morilye/Molag
    Tri-Faction @Lord_Hevnoraak ingame
    PC NA
  • edward_frigidhands
    edward_frigidhands
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    Lord_Hev wrote: »
    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.


    Their AI moderation 100% is knee-jerk responding to mass reports. Shoot first, review later type of deal.

    I don't know if a review later is guaranteed or even an expectation in practice.

    This is pretty concerning because if enough people get together to report someone as prompted by a popular streamer, player or guild you could lose your account and years of progress and purchases with an AI-managed decision.
  • JavaRen
    JavaRen
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    ZOS has claimed several times that AI cannot ban someone, it only flags offenses for human reps to review, has a new policy been announced or is there some evidence that those statements were lies?
  • frogthroat
    frogthroat
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    banded together to report this person, who was successfully banned for the use of the F word in zone chat, for an undisclosed amount of time.

    Yeah, these automated things, especially if one word can trigger a ban, are not what they attempt to be. They are tools for bullies. But many companies do not want change because a naughty word is worse than bullying, even if there are profanity filters in place. As default.

    ...which by the way is my pet peeve in this game. As a Finn I chat with my Finnish guild and other Finnish friends in Finnish. Which gets censored all the time because some letter combinations can be bad words in English. For example, if I were to type "coffee and pastry" in the chat in Finnish, it would be displayed as "coffee ****astry" because Finnish sounds like cursing, I guess? I mean yeah, some people say Finnish sounds like Klingon but I disagree. Finnish doesn't sound as poetic.
  • edges_endgame
    edges_endgame
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    @Lord_Hev 41 months to be precise here.

  • CameraBeardThePirate
    CameraBeardThePirate
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.

    Typically, I would 100% agree with you, and personally I play that way myself.
    However, in the example given, the player in question is extremely anonymous aside from this one incident. I doubt this kind of thing happens too often, but I also know very well that certain guilds/groups are very aware that mass reporting is a surefire way to have someone lose their account, whether they deserve it or not.

    But they did type in chat.

    I'm not saying it was right at all to get banned for what they said, but if you don't say anything in chat, you will not get banned. Ignore everything that comes through in chat, don't t-bag, and you will never get banned as there is nothing to ban you for at that point.

    Players have weaponized the ban system, and that's a huge problem, but it always starts with chatting. If you never reply or simply reply with a simple : ) then you will never get banned for something you said.
  • BXR_Lonestar
    BXR_Lonestar
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.

    I wish that was all that was to it, but its not. Unfortunately, there is a lot of drama in some campaigns about who gets crowned Emperor for your alliance. The reality is that there are some players who are just on a LOT more than others, and thus, if someone outside their circle wants to Emp, there is a price to be paid (typically gold). If you don't suck up to these people or play nice, they tend to ban together to report bomb you, and people have gotten banned just due to the sheer number of reports that were sent. Players get a "free vacation" so to speak while they take a deeper look into the matter.

    This situation DOES lead to some salty exchanges, but not always. But the whole Emp mechanic does lead to a lot of toxicity in PVP when it comes to Emp popularity politics, and if you offend the powers that be, you could find yourself wrongfully on the end of a report bomb.

    It's actually pushed a lot of quality players out of the game on Xbox NA.
  • YandereGirlfriend
    YandereGirlfriend
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.

    Typically, I would 100% agree with you, and personally I play that way myself.
    However, in the example given, the player in question is extremely anonymous aside from this one incident. I doubt this kind of thing happens too often, but I also know very well that certain guilds/groups are very aware that mass reporting is a surefire way to have someone lose their account, whether they deserve it or not.

    But they did type in chat.

    I'm not saying it was right at all to get banned for what they said, but if you don't say anything in chat, you will not get banned. Ignore everything that comes through in chat, don't t-bag, and you will never get banned as there is nothing to ban you for at that point.

    Players have weaponized the ban system, and that's a huge problem, but it always starts with chatting. If you never reply or simply reply with a simple : ) then you will never get banned for something you said.

    These are basically my thoughts as well.

    There's like that old Cardinal Richelieu quote to the effect of: "Give me ten words written by the hand of an honest man and I will find three that will hang him" that is wise advice in basically any online setting. Why type anything? Nobody ever has to type anything. It's not always easy to do, of course, but it is a nearly peerless defense against this sort of thing.
    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.

    I wish that was all that was to it, but its not. Unfortunately, there is a lot of drama in some campaigns about who gets crowned Emperor for your alliance. The reality is that there are some players who are just on a LOT more than others, and thus, if someone outside their circle wants to Emp, there is a price to be paid (typically gold). If you don't suck up to these people or play nice, they tend to ban together to report bomb you, and people have gotten banned just due to the sheer number of reports that were sent. Players get a "free vacation" so to speak while they take a deeper look into the matter.

    This situation DOES lead to some salty exchanges, but not always. But the whole Emp mechanic does lead to a lot of toxicity in PVP when it comes to Emp popularity politics, and if you offend the powers that be, you could find yourself wrongfully on the end of a report bomb.

    It's actually pushed a lot of quality players out of the game on Xbox NA.

    IMO, there should be some sort of statistical threshold set for player-initiated actions such as Vote Kicks and Reports. If someone is like a Vote Kick or Reporting poweruser then that person ought to be investigated for abuse or weaponization.

    It's like another quote: "If you wake up in the morning and meet someone who is a jerk then that person is probably a jerk; if you wake up in the morning and EVERYONE you meet is a jerk... the jerk is probably YOU."

    Normal players simply aren't out there constantly Vote Kicking and Reporting.
    Edited by YandereGirlfriend on 16 December 2025 22:10
  • edward_frigidhands
    edward_frigidhands
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    JavaRen wrote: »
    ZOS has claimed several times that AI cannot ban someone, it only flags offenses for human reps to review, has a new policy been announced or is there some evidence that those statements were lies?

    I don't know to what extent this is true in practice today after all of the recent layoffs.

    How much time does an actual person have to review each case and what measures are in place to ensure that a secondary human review isn't just one person having to quickly go through a 100 ai reports only to okay most of them for expedience?
  • edward_frigidhands
    edward_frigidhands
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.

    Typically, I would 100% agree with you, and personally I play that way myself.
    However, in the example given, the player in question is extremely anonymous aside from this one incident. I doubt this kind of thing happens too often, but I also know very well that certain guilds/groups are very aware that mass reporting is a surefire way to have someone lose their account, whether they deserve it or not.

    But they did type in chat.

    I'm not saying it was right at all to get banned for what they said, but if you don't say anything in chat, you will not get banned. Ignore everything that comes through in chat, don't t-bag, and you will never get banned as there is nothing to ban you for at that point.

    Players have weaponized the ban system, and that's a huge problem, but it always starts with chatting. If you never reply or simply reply with a simple : ) then you will never get banned for something you said.

    These are basically my thoughts as well.

    There's like that old Cardinal Richelieu quote to the effect of: "Give me ten words written by the hand of an honest man and I will find three that will hang him" that is wise advice in basically any online setting. Why type anything? Nobody ever has to type anything. It's not always easy to do, of course, but it is a nearly peerless defense against this sort of thing.
    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.

    I wish that was all that was to it, but its not. Unfortunately, there is a lot of drama in some campaigns about who gets crowned Emperor for your alliance. The reality is that there are some players who are just on a LOT more than others, and thus, if someone outside their circle wants to Emp, there is a price to be paid (typically gold). If you don't suck up to these people or play nice, they tend to ban together to report bomb you, and people have gotten banned just due to the sheer number of reports that were sent. Players get a "free vacation" so to speak while they take a deeper look into the matter.

    This situation DOES lead to some salty exchanges, but not always. But the whole Emp mechanic does lead to a lot of toxicity in PVP when it comes to Emp popularity politics, and if you offend the powers that be, you could find yourself wrongfully on the end of a report bomb.

    It's actually pushed a lot of quality players out of the game on Xbox NA.

    IMO, there should be some sort of statistical threshold set for player-initiated actions such as Vote Kicks and Reports. If someone is like a Vote Kick or Reporting poweruser then that person ought to be investigated for abuse or weaponization.

    It's like another quote: "If you wake up in the morning and meet someone who is a jerk then that person is probably a jerk; if you wake up in the morning and EVERYONE you meet is a jerk... the jerk is probably YOU."

    Normal players simply aren't out there constantly Vote Kicking and Reporting.

    Couldn't agree more with this.
    Edited by edward_frigidhands on 24 December 2025 04:35
  • Vulkunne
    Vulkunne
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    Stay out of zone chat and don't assume everyone on your DMs can understand your definition of 'pleasant conversation'. Keep your mouth shut tight. Put a guard over your keyboard and another one over the sneeze guard on the buffet line. Keep things fresh, silence will do you better than trying to explain yourself to an abusive drunk. Never give them anymore ammo to throw at you.
    Edited by Vulkunne on 24 December 2025 07:03
    Today Victory is mines. Long Live the Imperial Empire. -Grand Admiral Vulkunne
  • SwordOfSagas
    SwordOfSagas
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    I've seen countless people in pvp on Xbox NA get banned then come back on a fresh account only to be banned again. They always say its everyone else's fault for reporting them, but the fact is if you really didn't do anything against tos you wouldn't be banned no matter how many report you.
  • heimdall14_9
    heimdall14_9
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    speaking from an 19x emp's point of view PVP is toxic and thats part of the FUN sometimes but at the same time PVP in ESO goes to an EXSTREM LVL of out right DISRESPECT and HARASSMENT more times then not if your not part of the in crowd ( i aint ) trying to gatekeep EMP/scrolls/score , YES GUILDS GATEKEEP THESE THINGS TO SALE TO HIGHEST BIDDER ( been KICKED from guilds for NOT being willing to SALE OFF emp to another alliance ) so miss mr with the THAT DONT HAPPEN BIT and its 100% known fact that if 1 player is BETTER then AN GUILD/ GROUP OF PVP PLAYER the best way to beat them is with REPORTS and get them banned ( main reason ive stopped PVPing in ESO on an large LVL other then PVP being old and buggy ) even if it means harassing the player to get an reaction to report ..the fact that ESO DEVS let this type of activities go on by not looking into the root of the issue is beyond me as the TOS can be twisted to make anything another player dose an bannable action if CONTEXT aint looked at
    Nordic-Knights (PSN)/Sir-A-Crowley (PSN)/Sir_Crowley ( PC) 16 account holder !!!!!!!!!!!!! 19x emperor , 98% full game all vet HM SR ND release day ESO VET !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • heimdall14_9
    heimdall14_9
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    JavaRen wrote: »
    ZOS has claimed several times that AI cannot ban someone, it only flags offenses for human reps to review, has a new policy been announced or is there some evidence that those statements were lies?

    I don't know to what extent this is true in practice today after all of the recent layoffs.

    How much time does an actual person have to review each case and what measures are in place to ensure that a secondary human review isn't just one person having to quickly go through a 100 ai reports only to okay most of them for expedience?

    its not how much time do they got but what info , lot of the time they get the back end of the issue not the WHOLE issue and just see X did Y and its TOS XYZ

    now if they had seen the reporting party had done XY&Z to X then they might be able to BANN the right party of the ISSUE
    Nordic-Knights (PSN)/Sir-A-Crowley (PSN)/Sir_Crowley ( PC) 16 account holder !!!!!!!!!!!!! 19x emperor , 98% full game all vet HM SR ND release day ESO VET !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • heimdall14_9
    heimdall14_9
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    Also, just all the more reason to largely avoid PvP, feels like, which is a real shame. But from watching threads, a lot of the mass report drama seems to happen there. :/

    I have no comment on this thread's content but what you say is definitely not a genuine concern to have about PvP.

    Nearly all drama in PvP starts with getting into someone's DMs. If you stay out of people's DMs then you stay out of drama. You can even put yourself in Offline Mode so that nobody can DM you.

    Especially if you are just a casual player surfing along with your zone zerg or something, you are basically anonymous and people will leave you completely alone.

    I wish that was all that was to it, but its not. Unfortunately, there is a lot of drama in some campaigns about who gets crowned Emperor for your alliance. The reality is that there are some players who are just on a LOT more than others, and thus, if someone outside their circle wants to Emp, there is a price to be paid (typically gold). If you don't suck up to these people or play nice, they tend to ban together to report bomb you, and people have gotten banned just due to the sheer number of reports that were sent. Players get a "free vacation" so to speak while they take a deeper look into the matter.

    This situation DOES lead to some salty exchanges, but not always. But the whole Emp mechanic does lead to a lot of toxicity in PVP when it comes to Emp popularity politics, and if you offend the powers that be, you could find yourself wrongfully on the end of a report bomb.

    It's actually pushed a lot of quality players out of the game on Xbox NA.

    try being an emp that wont sale their title lmao , you get your own alliance hating on you along with the enemy lol
    Nordic-Knights (PSN)/Sir-A-Crowley (PSN)/Sir_Crowley ( PC) 16 account holder !!!!!!!!!!!!! 19x emperor , 98% full game all vet HM SR ND release day ESO VET !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • CameraBeardThePirate
    CameraBeardThePirate
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    They always say its everyone else's fault for reporting them, but the fact is if you really didn't do anything against tos you wouldn't be banned no matter how many report you.

    I mean I get what you're saying but this is definitely not true just based on how many people get unjustly banned only to get their bans reverted once an actual human reviews their ticket.

    Yes, you're going to greatly reduce your chance of getting banned if you don't take the bait and respond to hate tells, don't tbag, etc..., but there are plenty of instances of people being banned for seemingly no reason only to finally get someone to review their ticket and reverse the ban.
  • heimdall14_9
    heimdall14_9
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    They always say its everyone else's fault for reporting them, but the fact is if you really didn't do anything against tos you wouldn't be banned no matter how many report you.

    I mean I get what you're saying but this is definitely not true just based on how many people get unjustly banned only to get their bans reverted once an actual human reviews their ticket.

    Yes, you're going to greatly reduce your chance of getting banned if you don't take the bait and respond to hate tells, don't tbag, etc..., but there are plenty of instances of people being banned for seemingly no reason only to finally get someone to review their ticket and reverse the ban.

    DEMANING an phone call and talking with an rep is about the only way to get an account unbaned once support fail to see the true issue or lack of one
    Nordic-Knights (PSN)/Sir-A-Crowley (PSN)/Sir_Crowley ( PC) 16 account holder !!!!!!!!!!!!! 19x emperor , 98% full game all vet HM SR ND release day ESO VET !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • imPDA
    imPDA
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    Any thoughts? (I don’t know how to tag staff, if someone could)

    False reporting is against TOS (and threatening too, if they DM'd you beforehand). Make your account unbanned cooperating with support as much as possible (in most cases you will be unbanned pretty easily if it is not related to behavior in chat) and report this massreporting behavior afterwards (if you are somehow sure you were automatically banned by massreport). Screenshots of threatening can help a lot. I remember story of person who managed to ban massreporting person (on reddit if I remember right), but it is hard to find.

    Qy00OwW.png

    ¯\_(ツ)_/¯
    If ZOS don't want to prevent people from abusing it, turn it your side and use it.

    ueviX0G.png
    Edited by imPDA on 26 December 2025 12:41
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