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Daily crash with errors 103/201

Mesonyx
Mesonyx
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Since this week, every day now my game crashes at least once a day, giving me error 103 ("Failed to obtain Server Information), followed by error 201 ("Login failed, please try again") after which I can't play the game for 10 mins or so. Usually this happens when in group doing a dungeon which is very annoying cause by the time I get back online the session is over/disbanded. Anyone else having this issue frequently? I do not have problems with my internet connection/speed, drivers are up to date and PC is brand new. I haven't logged a ticked with Support as I haven't really found that option very useful in the past, so it's basically hoping it'll improve at some stage, but just wondering if other people are seeing a return of these issues also very recently?
Edited by ZOS_Icy on 26 September 2025 14:51
  • Sarannah
    Sarannah
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    As this issue only started recently for you, I would suggest looking into your router maybe being broken, or maybe a broken internet cable somewhere. Sadly hardware can break. (Note: Just because your internet works and is fast/reaches high speeds, does not mean your router can't be broken, or that your connection isn't unstable)

    PS: It usually takes a few minutes for you to be able to log back in, as the server first has to detect you have lost your connection to it before finally logging you off.
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the PC Technical Support section, as it is better suited there.

    The Elder Scrolls Online Team
    Staff Post
  • Strangerlove
    Strangerlove
    Soul Shriven
    Exactly the same happens to me too. The game simply closes completely when i am in specific dungeons, public dungeons, raids, group events. It happens if i am alone in a public dungeon and in group. It is not depending on being in a group, but it rather appears at specific places. Like for ex. the new public dungeon in eastern Solstice. If i run eastwards at some spot i just get disconnected. When i log back in and do some steps forward i disconnect again. I have to teleport out. If i run westwards all is fine. Same in raids. Some raids i can not do. In AA i get this constantly. Bastion Nymic before the end boss. Which is utterly frustrating cause by the time i am back on the group has disbanded and i did the run for nothing. I never crash outside of instances.
    And i checked everything, the problem is not on my side. Something is wrong with those spots in the game. I repaired the game, i disabled addons, i set graphics all to the lowest (since the error is connected with a graphic error).
    And just on a side note: the same happened years ago in Southern Elsweyr at a specific spot on the road. The game crashed every time i road over it. Which is now fixed.
  • S_Northman
    S_Northman
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    Don't know if it is related.
    Two days ago I had a severe crash when I was exiting the game.
    ESO crashed and the PC restarted.
    After that, I lost the saving of my login name, and at the next ESO start I got the starting cinematic. Then I had to accept again the licence contract and the other similar stuff. I had to recalibrate the gamma.
    Exactly as if I started the game for the first time.
    After thet, I was able to login as usual, and I hadn't lost anything.
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