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Gifting is locked
ColonialPancake
Soul Shriven
TL;DR please help unlock gifting for my account @ZOS_Kevin . Reference # 251117-000039
I recently bought the 14k crowns for $100 pack so that I could buy the Summerset DLC for myself, my wife, and her brother. We have a little guild and we've played the game together for years, some of us over a decade. I'd been thinking about getting Summerset for a while, but when I saw there was a 30% off sale, I decided to buy the crowns and gift the DLC to the other two. But then, like several other posters on this forum, I was surprised to find that gifting was disabled on my account. There was no indication of this before I bought the crowns.
My brother in law is a huge fan of the game and has been itching to play Summerset for a long time. He got super hyped up when I told him I was getting it for us all, so you can imagine how disappointed he was that he wouldn't get to play it, even though I already spent the money. I followed the instructions to submit a support request, which was denied because it said I needed to play more consistently and be involved in an online community. Surely that couldn't be right, but by this point, the sale was over. I appealed the denial and was again denied. I saw other people have success posting on the forum, so here I am.
TBH this process has been very frustrating. It turned what should have been a fun evening playing our new DLC into a multi-day back-and-forth with customer support. I understand that fraud is a real problem, so it makes sense that there would be limitations around gifting. I understand you can't reveal all the specifics. Maybe I can believe that some algorithm would say I play inconsistently or that my family guild isn't a "community". But then to get a human involved and still be rejected with a copy/paste response twice feels disrespectful.
I would still like to be able to gift the DLC, though it stings a bit that even if my gifting is unlocked, I'm paying full price for the 2 gifts, which is an extra 2100 crowns (2 gifts * 3500 crowns * 30% discount = 2100 crowns). I know whoever is reading this probably isn't the one who made up the rules about gifting, so thank you for reading this far and for any intervention you can make on my behalf.
I recently bought the 14k crowns for $100 pack so that I could buy the Summerset DLC for myself, my wife, and her brother. We have a little guild and we've played the game together for years, some of us over a decade. I'd been thinking about getting Summerset for a while, but when I saw there was a 30% off sale, I decided to buy the crowns and gift the DLC to the other two. But then, like several other posters on this forum, I was surprised to find that gifting was disabled on my account. There was no indication of this before I bought the crowns.
My brother in law is a huge fan of the game and has been itching to play Summerset for a long time. He got super hyped up when I told him I was getting it for us all, so you can imagine how disappointed he was that he wouldn't get to play it, even though I already spent the money. I followed the instructions to submit a support request, which was denied because it said I needed to play more consistently and be involved in an online community. Surely that couldn't be right, but by this point, the sale was over. I appealed the denial and was again denied. I saw other people have success posting on the forum, so here I am.
TBH this process has been very frustrating. It turned what should have been a fun evening playing our new DLC into a multi-day back-and-forth with customer support. I understand that fraud is a real problem, so it makes sense that there would be limitations around gifting. I understand you can't reveal all the specifics. Maybe I can believe that some algorithm would say I play inconsistently or that my family guild isn't a "community". But then to get a human involved and still be rejected with a copy/paste response twice feels disrespectful.
I would still like to be able to gift the DLC, though it stings a bit that even if my gifting is unlocked, I'm paying full price for the 2 gifts, which is an extra 2100 crowns (2 gifts * 3500 crowns * 30% discount = 2100 crowns). I know whoever is reading this probably isn't the one who made up the rules about gifting, so thank you for reading this far and for any intervention you can make on my behalf.
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Necrotech_Master✭✭✭✭✭
✭✭✭✭✭i think it was about a year or 2 ago now that they did the whole lockdown on gifting (turned off for everyone) to really crack down on gold sellers and fraud and have been rolling the gifting back out on kind of an as needed basis
the only real process they have right now is to submit the ticket for it to request gifting enabled again
if its been denied already, it might be better to send a DM to zos_kevin to get more details
plays PC/NA
handle @Necrotech_Master
active player since april 2014
i have my main house (grand topal hideaway) listed in the housing tours, it has multiple target dummies, scribing altar, and grandmaster stations (in progress being filled out), as well as almost every antiquity furnishing on display to preview them
feel free to stop by and use the facilities0 -
ToddIngram✭✭✭You can request a refund for your crowns based on not having the ability to gift crowns, which is why you made the purchase in the first place.
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ColonialPancakeSoul ShrivenToddIngram wrote: »You can request a refund for your crowns based on not having the ability to gift crowns, which is why you made the purchase in the first place.
I got them through the Steam store and it was very clear about no refunds. But either way I spent some of them on Summerset for myself (which I'm enjoying) before finding out about the gifting restriction. I don't really want to unwind the whole transaction. It seems like I'm not the only one who has had this problem so I'm sure it's solvable.0