Hi all,

Recently, my daughter tried to play on ESO on the Xbox and was told ESO received a signal that the account belong to a child and could no longer login. She also received an email within a few minutes stating that her account would be auto deleted in 30 days.

A few comments.

Her account was instabanned before the game loaded and therefore didn't see the new policies informing of the change.

I've checked the ESO website and reviewed the ToS, CoC, and the EULA and there is no mention of this policy change. I also couldn't find the signal error on the support site.

Previously, I don't think there were any issues with child accounts other than the blurb below.

By purchasing, accessing, receiving, or using any Services, You agree to these Terms of Service and represent and affirm that You are at least 18 years of age (or have reached the age of majority if that is not 18 years of age where You live) OR You have reviewed these Terms of Service with Your parent or guardian and he or she assents to them on Your behalf and takes full responsibility for Your compliance with them. If you are the parent or legal guardian of a minor, You and the minor agree to these Terms of Service and are responsible for all use of the Services, including purchases, whether the minor's Account or Memberships are open now or created later.

I reviewed the ToS with her and since parental controls are enabled on my console, I had to give her permission to allow her to play the game. Most of the time we play together.

So what are her options?

Fortunately, we haven't invested much money into the account, but it would be a shame to lose all the stuff she invested her time into getting.

Also, if the account is deleted would she be prevented to recreating an account when she's older.

Thanks
BowD