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Missing Auroran Warhorse Mount from Twitch Drops

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Last'One
Last'One
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Where’s my Auroran Warhorse Mount?

I received and claimed the Imperial War Mastiff Pet, Ouroboros Crown Crate, and the Auroran Warhorse Mount from Twitch drops. I can see them listed in my account’s Billing History.
hzxt4h4g7py0.jpg

I already have the War Mastiff Pet, and I opened the Ouroboros Crown Crate, but the Auroran Warhorse Mount isn’t in my account.
5hxazsy5y5nj.jpg


@ZOS_Kevin

Edited by Last'One on 15 October 2025 16:08
  • Lylith
    Lylith
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    got nothing. <shrug>

    so it goes.
  • JeroenB
    JeroenB
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    IIRC for me it took a few hours for it to appear in-game yesterday after Claiming it on the Twitch website.
  • Corbiel
    Corbiel
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    Same for me, claimed it but didn't show up, hours after claiming it.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi folks. Thanks for the ping. If could you provide your account name, we can take it to Customer Service to check in on the mounts being granted.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Last'One
    Last'One
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    ZOS_Kevin wrote: »
    Hi folks. Thanks for the ping. If could you provide your account name, we can take it to Customer Service to check in on the mounts being granted.

    PC-EU

    @Zaan's
  • Magrat
    Magrat
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    ZOS_Kevin wrote: »
    Hi folks. Thanks for the ping. If could you provide your account name, we can take it to Customer Service to check in on the mounts being granted.

    I didn't get the Mastiff on either EU or NA. Got the horse and crate but no puppy. Magrat.Q EU/NA
  • virtus753
    virtus753
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    ZOS_Kevin wrote: »
    Hi folks. Thanks for the ping. If could you provide your account name, we can take it to Customer Service to check in on the mounts being granted.

    On a related note, drops progress completely stopped on Twitch on my partner's account about 2-3 hours ago mid-stream. Now we can't get hers to continue or mine to even start (on my own account). I've checked that we're each watching an eligible channel. Been at this for a couple of hours on her account and about half an hour on mine with no luck. She should have earned the pet over an hour ago, but her progress hasn't moved from 64% or 65% (depending which device you ask, which is extremely weird).

    Can you check whether Twitch is having problems again with registering progress? This happened the last time we tried to get drops too. It's particularly frustrating when the campaign is quite short and the main drops require 4-8 hours but Twitch is having hours' worth of drops outages/progress-blocking problems. This is a recurring problem with Twitch that makes it hard to want to continue to engage with drops.

    Thank you!

    @ZOS_Kevin
  • Last'One
    Last'One
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    5cbggaibqr5i.jpg


    Is this my lost mount? How do I get it back???
  • Celysa
    Celysa
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    ZOS_Kevin wrote: »
    Hi folks. Thanks for the ping. If could you provide your account name, we can take it to Customer Service to check in on the mounts being granted.

    Celysaify
    NA Server
    got the crate but no sign of dog or horse
    Edited by Celysa on 16 October 2025 15:45
  • Mithgil
    Mithgil
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    ZOS_Kevin wrote: »
    Hi folks. Thanks for the ping. If could you provide your account name, we can take it to Customer Service to check in on the mounts being granted.

    @ZOS_Kevin

    @Mithgil
    PC NA
    I have not received the Auroran Warhorse Mount in-game (it shows on my Billing History dated 10/15/2025)

    Thanks in advance
    PC NA Yes, I use add-ons.
  • Lakis
    Lakis
    Soul Shriven
    Hello , i have been watching Twitch ESO drop eligible channels but Auroran Warhorse Mount stuck at 79% for hours
    Thanks

    Theodoulakis
    PC/EU

    @ZOS_Kevin
    @Mithgil
  • Mithgil
    Mithgil
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    Mithgil wrote: »
    ZOS_Kevin wrote: »
    Hi folks. Thanks for the ping. If could you provide your account name, we can take it to Customer Service to check in on the mounts being granted.

    @ZOS_Kevin

    @Mithgil
    PC NA
    I have not received the Auroran Warhorse Mount in-game (it shows on my Billing History dated 10/15/2025)

    Thanks in advance

    Just an update that my Auroran Warhorse Mount did finally show up in game late on 10/16/2025. Thank you for any backend effort to address this.
    PC NA Yes, I use add-ons.
  • Sharalei
    Sharalei
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    ZOS_Kevin wrote: »
    Hi folks. Thanks for the ping. If could you provide your account name, we can take it to Customer Service to check in on the mounts being granted.

    Hi the same has happened to me.
    I have earned and accepted all 3 rewards for watching Streamers. But no sign of the dog, horse, or crate, and it's been more than a few days.

    Sharalei
    PC-NA
  • aetherial_heavenn
    aetherial_heavenn
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    @aetherial_heavenn
    Have qualified for rewards. They are listed in Twitch inventory page but can't claim any of the 3 rewards. Account is linked to Twitch.
    @ZOS_Kevin
    Quoted for truth
    "In my experience, the elite ones have not been very toxic, and the toxic ones not very elite." WrathOfInnos
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