Maintenance for the week of October 6:
• PC/Mac: No maintenance – October 6
• ESO Store and Account System for maintenance – October 7, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
• PC/Mac: No maintenance – October 6
• ESO Store and Account System for maintenance – October 7, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
We are currently investigating connection issues some players are having on the North American and European PC/Mac megaservers. We will update as new information becomes available.
Game Crashing since last maintenance
shadoza
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Since the last maintenance shut down, my game crashes without an apparent cause or notice. There is no lag / latency issues; just shuts down.
The error message says the launch failed. (Launch failing in the middle of playing rather than at launching the game confuses me.)
The error message says the launch failed. (Launch failing in the middle of playing rather than at launching the game confuses me.)
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shadoza✭✭✭✭ZOS_CouchTato wrote: »
I do not run in compatibility mode for Win 7 because I was told the game isn't supporting WIN 7 anymore. (I don't understand why this would work and do not want to make things worse.)
I did set the launcher to Admin mode.
Everything else was cleared before commenting.
I'll let you know how it goes later when I can play for more than a few moments.0 -
shadoza✭✭✭✭ZOS_CouchTato wrote: »
The trouble shooting did not work. Crashed out after about 3 hours of play this day, just after completing a dragon. While it may not be related, this makes the third time the game crashed after or while fighting a dragon.0 -
shadoza✭✭✭✭@ZOS_CouchTato Crashed again. Same notice. Launch failed after about 1 hour of play. Did you stop caring? I am not hearing from you again.
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Lucifer_Sam✭✭✭You'll need to submit a ticket if you want more help. Then post that ticket number here. The only thing I can suggest is try closing the launcher after the game starts and see what happens.0 -
shadoza✭✭✭✭Lucifer_Sam wrote: »You'll need to submit a ticket if you want more help. Then post that ticket number here. The only thing I can suggest is try closing the launcher after the game starts and see what happens.
Thank you for the suggestion. I have tried that but it still crashes with the statement that the launch failed.
I was hoping for an easy fix since I have had no trouble until the last maintenance.0 -
ZOS_CouchTatoadmin@shadoza
Apologies for the silence, I have just gotten back from my weekend. As mentioned, at this point it would be best to submit a ticket.0 -
ToddIngram✭✭✭I had a lot of issues and did a bunch of traceroutes.
The problem in my case was Akamai. (a service ZOS pays for to keep various online mischief)
If you use a proxy server you can get around Akami and then the problem went away for me.
Edited by ToddIngram on 5 October 2025 16:170 -
shadoza✭✭✭✭ZOS_CouchTato wrote: »@shadoza
Apologies for the silence, I have just gotten back from my weekend. As mentioned, at this point it would be best to submit a ticket.
Ticket is completed0 -
shadoza✭✭✭✭ToddIngram wrote: »I had a lot of issues and did a bunch of traceroutes.
The problem in my case was Akamai. (a service ZOS pays for to keep various online mischief)
If you use a proxy server you can get around Akami and then the problem went away for me.
I understand what you are saying; however, working around a security service seems like a bad idea to me.0 -
shadoza✭✭✭✭ZOS_CouchTato wrote: »@shadoza
Apologies for the silence, I have just gotten back from my weekend. As mentioned, at this point it would be best to submit a ticket.
The instructions / suggestions provided in the emails didn't work. Perhaps an overhaul of the support service is needed. The emails kept telling me to do things that I already did. The gave me instructions for a OS that I wasn't using. And in the end it offered a sad standard of uninstall and reinstall advice. I removed the launcher as suggested and now I have no launcher at all because reinstalling the game did not reinstall the launcher.
I am not meaning to sound curt but this is a very frustrating and impersonal process. I can not be certain that a human was even involved in the email trouble-shooting. I am hoping not since the majority of the content was not applicable and the rest referenced information already provided.0 -
OldManJim✭✭✭✭✭I've been getting random crashes on PC/NA / Win11 as well.
I couldn't be bothered going through the troubleshooting. I just restart the launcher & game.PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!0 -
shadoza✭✭✭✭I have three PCs that have ESO on for me to play. Now, NONE of them will run. What did you do?
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