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Are we still not allowed to buy unavailable items through customer support?

alternatelder
alternatelder
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As the title says, it has been over 2 years since they mysteriously blocked any transactions of unavailable crown store items through the customer support channels. You have houses and many other items that rotate once a year! Sometimes we don't have crowns at that point, or are too busy to play to even consider buying the item. Can we please enable this again.

Fallout 76 still allows you to do this for very many things, and even gift unavailable items to other players. (They're both under Microsoft, which soon after acquisition is when this policy seemed to take effect) Can I pester customer service until one of them gives in? /s...👀
Why deny people who still want to spend money on the game?

@ZOS_Kevin or @ZOS_GinaBruno
Any update to this policy?
Edited by alternatelder on 28 June 2025 14:42
  • Gadamlub14_ESO
    Gadamlub14_ESO
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    i too, would like to give Zos money for a house they only have sold twice.
  • Elsonso
    Elsonso
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    I recommend opening a ticket for any and all items not in the Crown Store to see if customer support will allow purchase.

    If nothing else, it will show up in their customer support metrics. Maybe that will give them reason to make it reappear in the store, or they will craft some method to purchase items that are no longer available.

    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Cooperharley
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    I'm sure they really have plenty of space to put tons of stuff in the crown store, but that removes FOMO, which is a common tactic that companies due to zoom up sales during certain times. I don't forsee them just opening up the bank and letting us purchase anything that's been available in the past at any point.

    The sales tactics have only gotten worse over time - more and more expensive bundles, less in-game rewards in favor of more monetization (eg, personalities no longer being in dungeon achievements but rather sold in the store and then now placed in crown crates, skill styles in crown crates).

    Not meant as a jab necessarily because it is what it is, but I don't forsee them implementing consumer-friendly tactics in regards to microtransactions. It's been heading in the opposite direction actually. Wish that weren't the case though.
    PS5-NA. For The Queen!
  • Eternity_Was
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    Elsonso wrote: »
    I recommend opening a ticket for any and all items not in the Crown Store to see if customer support will allow purchase.

    If nothing else, it will show up in their customer support metrics. Maybe that will give them reason to make it reappear in the store, or they will craft some method to purchase items that are no longer available.

    I’ve done this a handful of times and they never let me. It must boil down to the psychological effect of FOMO to make players spend more. I feel like I’m spending the money either way… I just have to wait less if they unlock it for me. Plus.. they’d actually get more money because I don’t have time to wait for a crown sale.
  • wisewolfgirl
    I too wish for this to return as well. There are a few wolf related mounts & pets I haven't gotten yet. This is due to them not being available because I was new to the game when they weren't up grabs or I was on a break. I tried asking as well via ticket & it didn't work either.
    Isodicentric chromosome 15 is rare & I was born with it. It might not look like I have a disability, but it was discovered from a blood test in my childhood. Please have patience with me.
  • Cellithor
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    Sometimes we don't have crowns at that point, or are too busy to play to even consider buying the item

    You see, that's actually the point.

    I'll leave it at that and let you decide what that means.
  • alternatelder
    alternatelder
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    Welp, lost my interest in sticking around for now. I had the urge to spend time and money on housing, but without being able to spend that money on an item, you've lost my playtime due to your own silly reasons. Customer service wouldn't budge. See how fomo kills it for you?
    Cellithor wrote: »
    Sometimes we don't have crowns at that point, or are too busy to play to even consider buying the item

    You see, that's actually the point.

    I'll leave it at that and let you decide what that means.

    If I have money then, but don't feel like playing, I'm not going to buy it. If I have no time to play, but I have money, why would I buy it hoping I'll feel like playing later...? I'll spend elsewhere. 🤦 They lose more money not making it available all the time, or at least opening up this option to purchase via CS.
  • adriant1978
    adriant1978
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    As the title says, it has been over 2 years since they mysteriously blocked any transactions of unavailable crown store items through the customer support channels.

    I actually had no idea you could ever do this. Something else I missed out on along with the time limited items. :D

  • MoonPile
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    Welp, lost my interest in sticking around for now. I had the urge to spend time and money on housing, but without being able to spend that money on an item, you've lost my playtime due to your own silly reasons. Customer service wouldn't budge. See how fomo kills it for you?

    ...

    This is how I am too; FOMO really doesn't work for me. Likewise with bad drop rates: if something is THAT much of a nuisance, I totally lose interest in any ideas I had (like you said: dozens of hours I would've spent playing and building – related thread for example: https://forums.elderscrollsonline.com/en/discussion/677218/solstice-treasure-map-leads-and-lootable-rewards-sources-rng-bugs/p1?new=1) and rather pretend it doesn't exist.

    But I assume Crown store decisions are based on ZOS's data... So I also have to assume these tactics do work for a majority of buyers :/

    I also think it's really strange things are sold outside of the timeframes players would most want them. For example, companion Zerith-var has a pet cat that's a ghost. It would've been perfect to sell the ghost cat pet after players get the companion and learn this... but instead it was in the crown store just a few weeks before! xD Really strange timing!

    Likewise we have a lot of beach themed items for housing now with Solstice. It'd be a great time to bring back houses like the Argonian-beach-themed Grand Topal Hideaway and even Seaveil Spire, while interest in this theme is high! I hope we will see them in August.


  • Silaf
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    I'm begging for the same ting.
    In particular past event items like the ones associated with the "Dragon rise" event.

    And about the "removing fomo argument" by permanently breaking a player collection he will inevitably be less invested in the game and spend less.
    Edited by Silaf on 27 July 2025 22:23
  • alternatelder
    alternatelder
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    Silaf wrote: »
    I'm begging for the same ting.
    In particular past event items like the ones associated with the "Dragon rise" event.

    And about the "removing fomo argument" by permanently breaking a player collection he will inevitably be less invested in the game and spend less.

    That's different from this. I don't want this derailed to that argument-which can be shared in the thread pertaining to that particular item. Personally, the event items should remain locked to those who were there.

    These crown store items aren't locked to anything other than a random once per year release and hold no special value like a community event reward. They'll gain more by keeping them available at all times. But overall, yes, all fomo does is tick people off. As you say, people will be less invested, such as I stated, I have no interest in playing as much when I'm locked out of something I'd otherwise be spending many hours on.
  • M_Volsung
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    I wish they'd undo the change, there's two radiant apex mounts from the dwemer crates that I have the gems for but I have no idea when the crates will come around again.
    "In the Deep Halls, Far from Men;
    Forsaken Red Mountain, Twisted Kin;
    Hail the Mind, Hail the Stone;
    Dwarven Pride, Stronger than Bone"

    —Dwemer Inquiries I-III, Thelwe Ghelein
  • Silaf
    Silaf
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    Silaf wrote: »
    I'm begging for the same ting.
    In particular past event items like the ones associated with the "Dragon rise" event.

    And about the "removing fomo argument" by permanently breaking a player collection he will inevitably be less invested in the game and spend less.

    That's different from this. I don't want this derailed to that argument-which can be shared in the thread pertaining to that particular item. Personally, the event items should remain locked to those who were there.

    These crown store items aren't locked to anything other than a random once per year release and hold no special value like a community event reward. They'll gain more by keeping them available at all times. But overall, yes, all fomo does is tick people off. As you say, people will be less invested, such as I stated, I have no interest in playing as much when I'm locked out of something I'd otherwise be spending many hours on.

    Keep in mind real life exist. What if i had partecipated in the event but was in hospital in the period where you could reedeem the damn ting by clicking a button?
    This is literally the only event i've missed in 11 years for unavoidable reasons.

    This said you have a point and i don't want to derail the thread so let's end this here.

    About the crown store items returning the problem will progressively become worse in the future since with new items introduced the pool is becoming bigger and bigger.
    We should have a couple of "vouchers" for christmas every year allowing us to purchase past items from the store.
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