Maintenance for the week of September 8:
• PC/Mac: No maintenance – September 8
• PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT) https://forums.elderscrollsonline.com/en/discussion/682784

stuck in character load

  • SonOfSoma
    SonOfSoma
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    As a paying customer, surely I have rights if the product is faulty and not of a satisfactory quality.

    I'm asking myself why AM I paying a monthly subscription to this failing product?

    I think ALL the EU server customers should be given a decent compensation for your inadequacy.

    Otherwise I think I may just cancel my subscription.
  • ClericPro
    ClericPro
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    This game has some of the worst community management I've seen.
  • heinousmoz
    heinousmoz
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    I see we finally have a banner but not actually anything in this thread. How about some comments as to why this issue keeps recurring and why it's only the EU server that has the issue?
  • langewapper
    langewapper
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    if you are in dont use any door/portal/wayshrine/etc or you are stuck again
    and waiting for 5 min or more
  • P0PuPnP0P0uT
    RANT OF THE DAY

    1 whole week of instabilities and disconnects... when will it end

    WE ARE CURRENTLY INVESTIGATING CONNECTION ISSUES.........Are you sure????

    What is the results of this investigation????.........Nothing to report

    {Zos maintenance team} ....we will clear the log queue and hopefully the game will fix itself......Agreed we will do this and hope for the best. (we can always tell the customer to reboot their system and reconnect if all else fails.

    Why are we not being informed of the real problem here if its faulty components/hardware remove it from the system and replace with working equipment, surely cant be software related as NA server is running smooth as with no reported problems or drops as far as I'm aware from my own experience.

    Edited by P0PuPnP0P0uT on 17 July 2025 09:30
  • Mathius_Mordred
    Mathius_Mordred
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    The European megaserver is owned and operated by Amazon Web Services (AWS). Maybe ZOS didn't pay for Prime.
    Skyrim Red Shirts. Join us at https://skyrimredshirts.co.ukJoin Skyrim Red Shirts. Free trader. We welcome all, from new players to Vets. A mature drama-free social group enjoying PVE questing, PvP, Dungeons, trials and arenas. Web, FB Group & Discord. Guild Hall, trial dummy, crafting, transmutation, banker & merchant. You may invite your friends. No requirements
  • msetten
    msetten
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    @ZOS_Kevin with regard to the promised better communication with the player community, isn't it time that someone from ZOS explains to us why this same issue is happening so often the past months on the EU megaservers and what is being done about it?

    As we are kept in the dark, it is only making us more annoyed with it. If we know why, we at least understand why these issues are happening.
  • Klingenlied
    Klingenlied
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    This really needs to improve :/ If we need more capacity, then they should get the capacity. If not, the problem will solve itself with players quitting the game. But I have a hard time imagening that you would want to loose paying customers.
  • Jesho
    Jesho
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    Meridiano wrote: »
    One more and we have a full 5 piece set :-)
  • Waseem
    Waseem
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    Have you tried to restart your computer?

    xxz9nyqks7ui.png
  • Stella_dArgento
    Same on xbox EU
  • Aylish
    Aylish
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    Meridiano wrote: »
    I did look into past forum threads (til around page 35 of recent discussions) and it started June 21 with almost daily issues. There was just one week (between July 3 and July 10) with less or zero issues on EU servers.
  • AnduinTryggva
    AnduinTryggva
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    PC EU


    Attempt 1:
    Login: Normal
    Character loading: Stuck

    Attempt 2:
    Login: Stuck (stuck while "connection establishing")

    Attempt 3:
    Playing something else: successful
    Edited by AnduinTryggva on 17 July 2025 09:58
  • Waseem
    Waseem
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    Meridiano wrote: »

    You will get a warning/ban before the issue is fixed
  • Tyralbin
    Tyralbin
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    @ZOS_Kevin

    Some info that might help.

    Changing districts in Imp City causes no issues.

    Going from Imp City to sewers is either a 5 minute loading screen or a kick.
    Live a little love a lot send all your gold to this Imperials pot.
  • Waseem
    Waseem
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    Ya'll need some patience.

    y48nf0nqssx5.png
  • Tyralbin
    Tyralbin
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    Waseem wrote: »
    Ya'll need some patience.

    y48nf0nqssx5.png

    It shouldn't take 5 minutes to load from IC to sewers.

    Also, one shouldn't be kicked doing this either which has just happened again to me the 4th time today.

    Is this your first time logging in today?

    Sorry if that was a sarcastic post. Sarcasim is hard to portray in text :smile:
    Edited by Tyralbin on 17 July 2025 10:04
    Live a little love a lot send all your gold to this Imperials pot.
  • heinousmoz
    heinousmoz
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    It's been nearly two hours since the issues were first reported and still no comments as to what is going on, why and any sort of timeline for a fix...
  • Waseem
    Waseem
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    Tyralbin wrote: »
    Waseem wrote: »
    Ya'll need some patience.

    y48nf0nqssx5.png

    It shouldn't take 5 minutes to load from IC to sewers.

    Also, one shouldn't be kicked doing this either which has just happened again to me the 4th time today.

    Is this your first time logging in today?

    2nd. Logged my main to do writs, logged next char took about 20 minutes total
    Update:

    9oo4plqvl4pe.png


    It takes about 20 minutes from log-in screen to reach your character in-game
    you guys need to have some patience if you want to survive around

    Zenimax is working effectively to free up space in ESO Servers in favor of other project. you have to get used and tolerate that
  • The_Boggart
    The_Boggart
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    Pc eu slower than my sinclair spectrum
  • old_scopie1945
    old_scopie1945
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    Is there a reason it is always the EU server? I am starting to get an inferiority complex over it.
  • Phartos
    Phartos
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    if I look at the time in US, i don´t think anyone inspekting anything at this time, I think we have to wait until it´s morning there
  • BrierTOG
    BrierTOG
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    oh well guess i will take the shower i needed to do and try after lunch or so. Also stuck on loading screen.
  • old_scopie1945
    old_scopie1945
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    Phartos wrote: »
    if I look at the time in US, i don´t think anyone inspekting anything at this time, I think we have to wait until it´s morning there

    In that case it is even worse than I thought. No cover for a large percentage of their player base. :s
  • S2RDK
    S2RDK
    ✭✭
    PC - EU
    Logon took a long time, and then I got kicked of mega server while I was entering a delve.

    well tried again: Delves are a no go - got error 334...
    Edited by S2RDK on 17 July 2025 10:36
  • Abelon
    Abelon
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    And then people will say that 8 hour maintenances weekly, that happen during prime time, shouldn't be criticized. "Maintenance and working servers, or no maintenance and broken servers! Hurr durr!"

    All we get is constant downtime. All week every week there is downtime. Not a single other MMO gets even close to the amount of downtime ESO gets, not a single one. And that we get these kinds of problems, misse out on subscription, events, log in rewards, endeavors, etc, etc, REGULARLY... and then get no compensation and usually not even acknowledgment... Business as usual really. Pay for a month of ESO Plus, get to use 20 days at most really. For god knows which month in a row, literally can't get to final day of login rewards purely because ZoS constantly messes up and locks EU out of entire days.
    Edited by Abelon on 17 July 2025 10:27
  • exiars10
    exiars10
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    Meridiano wrote: »
    Yesterday (16.07.) was fine AFAIK.
    That #3 thread is actually from 15th on the late night as problems started after 22.30.
    Aldmeri Dominion (PC Europe via Steam)

    The cowardly Wood Elves are best noted for their unwillingness to engage in a face-to-face attack; a Bosmer will strike at you from every side except the front. You won't cross swords with a Bosmer, but you might catch an arrow in the throat. Be wary in forests and jungles, and watch your back.
  • Tyralbin
    Tyralbin
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    It's getting worse.

    Can't even look at my guild bank.
    jz2qp7ojxoai.png

    Items placed for sale are stuck.
    yyorr40ctzmi.png

    I don't think the issue is with some players. The issue is the server.

    There's hardly anyone in the guilds.

    The players that are on aren't zoning.
    Edited by Tyralbin on 17 July 2025 10:40
    Live a little love a lot send all your gold to this Imperials pot.
  • BlackAxiom
    BlackAxiom
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    Tyralbin wrote: »
    It's getting worse.

    Can't even look at my guild bank.
    jz2qp7ojxoai.png

    Items placed for sale are stuck.
    yyorr40ctzmi.png

    I don't think the issue is with some players. The issue is the server.

    There's hardly anyone in the guilds.

    The players that are on aren't zoning.

    Cyrodiil didnt work either when i tried 1 hour ago. Just stuck on "Please wait" when joining campaign.
This discussion has been closed.