Can support help with getting an item from past crate if you have the currency?

Mr_Madness · June 1

So, basically, I am making a leprechaun druid, but I am missing two pieces of Stonelore outfit style: the Jack and Guards.
I thought I wait since I don't recall being it in store this or last year, though it turns out it was in December.

I have to wait more then a year for it so

December 8, 2022 - March 30, 2023
December 19, 2024 - January 2, 2025
These are the dates so based on this I have to wait next year for the crate to return.

I really want this and I have plenty of gems and endeavors to buy both the jack and guards. Tried the other styles I have but does not look good compared to the stonelore style.

francesinhalover · June 2

I would say no, but you should still try!

Good luck

janitoria · June 2

From what I hear, support used to help with stuff like that, but not anymore. You're probably gonna have to wait until the crates return.

Ragnork · June 2

A long time ago I asked for help with an item, it was a no then. Luckily for me the correct crates came around in cycle soon after.

M_Volsung · June 2

It's been my personal experience that if the crate was recently in the crown store there's as chance you can get support to help, but if it's been a while they can't/won't do anything.

I was able to get an item from the Dwemer crates less than a month after they'd been removed...

That being said, YMMV.

Askys94 · June 2

You may be out of luck sadly, when ive asked ive gotten the following response.

Greetings,

Thank you for contacting The Elder Scrolls Online Team.

We regretfully are unable to grant all requests we receive but may be able to make an exception. If this item was available for purchase in the Crown Store within the last 7 days, please let us know and we will review your request.

If you would like to provide feedback regarding the Crown Store you can do so on our help portal here: Feedback and suggestions about ESO

Regards,
The Elder Scrolls Online Team

Wuduwasa13 · June 2

It’s worth sending in a ticket. They very kindly helped me recently with a transaction for a furnishing statue that I’d missed, a few days after it had left the crown store.

Sordidfairytale · June 2

Mr_Madness wrote: »

So, basically, I am making a leprechaun druid, but I am missing two pieces of Stonelore outfit style: the Jack and Guards.
I thought I wait since I don't recall being it in store this or last year, though it turns out it was in December.

I have to wait more then a year for it so

December 8, 2022 - March 30, 2023
December 19, 2024 - January 2, 2025
These are the dates so based on this I have to wait next year for the crate to return.

I really want this and I have plenty of gems and endeavors to buy both the jack and guards. Tried the other styles I have but does not look good compared to the stonelore style.

Ask. I will say that from personal experience the only time I have been denied a request is when the item I was after was going to become available relatively soon in the cycle and it hadn't been published yet.

Silaf · June 2

From the crates probably not unless you want to purchase the item with gems.

I'm trying to do the same ting with past event items.

ZOS should implement an in game section of the store to purchase past items after all they are getting more and more numerous with time passing and the rotation becoming slower and slower.

I really dislike the fact that past event and store items may disappear forever from the game after all is unreasonable to ask to a player not to have missed an event or sale in 11 years.

Gadamlub14_ESO · June 2

Silaf wrote: »

From the crates probably not unless you want to purchase the item with gems.

I'm trying to do the same ting with past event items.

ZOS should implement an in game section of the store to purchase past items after all they are getting more and more numerous with time passing and the rotation becoming slower and slower.

I really dislike the fact that past event and store items may disappear forever from the game after all is unreasonable to ask to a player not to have missed an event or sale in 11 years.

that would be nice, but sadly FOMO is a main part of their monetization strategy.

OP, cant hurt to ask nicely as a just in case. perhaps you will get lucky! Just dont tell anyone if they accept your request

Mr_Madness · June 2

Alrighty, I asked so I hope it works. None of existing styles fit well except Yfre's will but that is way too bulky.