FORUM REPORT FEAUTRE BEEN BROKEN FOR 10 YEARS, PLEASE FIX

Djennku · January 2025

The report feature on the firums have been broken ever since the ESO forums have existed. No one on any mobile platform has ever been able to submit a report here. I have tried MANY times to get the attention of the devs over the past 10 years to bring this to their attention, and never once had a response.

@ZOS_GinaBruno @ZOS_JessicaFolsom
@ZOS_Kevin
Or any other dev, please respond and let me know you are aware of this issue, and that you are capable of fixing it, ty!

spartaxoxo · January 2025

You can use desktop mode (phone feature) as a work around in the meantime.

Reverb · January 2025

Are you talking about reporting posts/comments? Or about the big report sub forum to report game issues?

FWIW both work for me on mobile.

AcadianPaladin · January 2025

The report reason options are lacking the primary reasons I most commonly would like to report posts: Thread necromancy and duplicate thread.

the1andonlyskwex · January 2025

Reverb wrote: »

Are you talking about reporting posts/comments? Or about the big report sub forum to report game issues?

FWIW both work for me on mobile.

I assume it's the option for reporting posts/comments. On every Android version I've used since I joined the forum, the "Flag" option brings up a popup for describing why you want to report the post, but the actual submit button is inaccessible because it's off the edge of the screen and not properly scrollable.

WhiteCoatSyndrome · January 2025

the1andonlyskwex wrote: »

Reverb wrote: »

Are you talking about reporting posts/comments? Or about the big report sub forum to report game issues?

FWIW both work for me on mobile.

I assume it's the option for reporting posts/comments. On every Android version I've used since I joined the forum, the "Flag" option brings up a popup for describing why you want to report the post, but the actual submit button is inaccessible because it's off the edge of the screen and not properly scrollable.

I’m not on Android but I’ll post this in case it’s helpful: if you’re looking at it in a landscape orientation try rotating to portrait. I still have to scroll to see the submit button but that makes it accessible to me.

Djennku · January 2025

WhiteCoatSyndrome wrote: »

the1andonlyskwex wrote: »

Reverb wrote: »

Are you talking about reporting posts/comments? Or about the big report sub forum to report game issues?

FWIW both work for me on mobile.

I assume it's the option for reporting posts/comments. On every Android version I've used since I joined the forum, the "Flag" option brings up a popup for describing why you want to report the post, but the actual submit button is inaccessible because it's off the edge of the screen and not properly scrollable.

I’m not on Android but I’ll post this in case it’s helpful: if you’re looking at it in a landscape orientation try rotating to portrait. I still have to scroll to see the submit button but that makes it accessible to me.

That has failed to work for me on IOS, as rotating it does not change the layout and I still cannot access the bottom half and part of the right side of the report window.

Djennku · January 2025

Portrait and landscape on IOS, and no, you cannot access any othwr part of this window.

.

Sakiri · January 2025

Agreed. I do most of my foruming on mobile.

the1andonlyskwex · January 2025

Djennku wrote: »

Portrait and landscape on IOS, and no, you cannot access any othwr part of this window.

.

Rotating doesn't help on Android either.

alternatelder · January 2025

I do remember there was a very, very small window years ago when it actually worked on mobile without having to enable desktop mode. This is long overdue a fix though. If it's anything like how game bugs are addressed, it'll be a few more years before it's fixed.

Djennku · March 2025

@ZOS_Kevin @ZOS_GinaBruno or anyone from ZOS, please let me know if you guys are aware of this long term broken feature or if you even intend on fixing it.

EDIT: I've desperately trying for so long to get SOMEONE'S attention to this issue, only to be completely ignored, and someone else brought up a different issue about the forums and it got attention immediately.

TaSheen · March 2025

I get that the report feature is not very usable on mobile.... but if the report is seriously necessary, why not just access on desktop?

Amottica · March 2025

It did work on the mobile version a while back. However, the company Zenimax contracts to manage the forums broke it a while back, and it was never picked up in what should have been testing before changes went live.

ZOS_Kevin · March 2025

Djennku wrote: »

please let me know if you guys are aware of this long term broken feature or if you even intend on fixing it.

We have reported this to our forum vendor, Vanilla forums a few times now. We will follow up with them with another report today. We are aware, but this fix needs to come from the vendor. We will reach out again to note user frustration with this.

Djennku · March 2025

ZOS_Kevin wrote: »

Djennku wrote: »

please let me know if you guys are aware of this long term broken feature or if you even intend on fixing it.

We have reported this to our forum vendor, Vanilla forums a few times now. We will follow up with them with another report today. We are aware, but this fix needs to come from the vendor. We will reach out again to note user frustration with this.

Thank you

Grizzbeorn · March 2025

ZOS_Kevin wrote: »

Djennku wrote: »

please let me know if you guys are aware of this long term broken feature or if you even intend on fixing it.

We have reported this to our forum vendor, Vanilla forums a few times now. We will follow up with them with another report today. We are aware, but this fix needs to come from the vendor. We will reach out again to note user frustration with this.

Sounds like it's taking the typical amount of time to get a response from Vanilla: Almost Forever.

DragonRacer · March 2025

TaSheen wrote: »

I get that the report feature is not very usable on mobile.... but if the report is seriously necessary, why not just access on desktop?

Not everyone has a desktop these days, especially when so much can be done via mobile.

(I mean, I'm a Millennial so I feel lost without having my "small Internet" aka smart phone and my "big Internet" aka my laptop for the super serious Internet stuff, but I know a looooot of younger folk whose only device is a phone.)

spartaxoxo · March 2025

DragonRacer wrote: »

TaSheen wrote: »

I get that the report feature is not very usable on mobile.... but if the report is seriously necessary, why not just access on desktop?

Not everyone has a desktop these days, especially when so much can be done via mobile.

(I mean, I'm a Millennial so I feel lost without having my "small Internet" aka smart phone and my "big Internet" aka my laptop for the super serious Internet stuff, but I know a looooot of younger folk whose only device is a phone.)

Very true. Many phones have "view as desktop" or something like that, that you can use to call up the desktop version of the site. You can use this to make reports on mobile.

Like mine is the three dot settings thingy, where I access my bookmarks.

It's obviously better if it works right and I'm glad that Kevin is passing this feedback along. But, this workaround can help users in the meantime.

Djennku · March 2025

spartaxoxo wrote: »

DragonRacer wrote: »

TaSheen wrote: »

I get that the report feature is not very usable on mobile.... but if the report is seriously necessary, why not just access on desktop?

Not everyone has a desktop these days, especially when so much can be done via mobile.

(I mean, I'm a Millennial so I feel lost without having my "small Internet" aka smart phone and my "big Internet" aka my laptop for the super serious Internet stuff, but I know a looooot of younger folk whose only device is a phone.)

Very true. Many phones have "view as desktop" or something like that, that you can use to call up the desktop version of the site. You can use this to make reports on mobile.

Like mine is the three dot settings thingy, where I access my bookmarks.

It's obviously better if it works right and I'm glad that Kevin is passing this feedback along. But, this workaround can help users in the meantime.

The thing is quite often, at least on iphone, it just directs you back to the mobile site, and even when it does work in the case of the eso forums, that window in a window formatting error on mobile affects it too.