Packet loss on server side
Hello everyone.
Sorry for my English, I use a translator.
I encountered a very unpleasant problem. Technical support has not responded for 10 days, so I am here.
Abilities are not pressed, textures take a long time to load, the loading screen is in the center of the locations, the sound does not keep up with the actions.
We will immediately skip the moments with updating the drivers. All these stages have already been passed and everything is ok with this.
This problem appears only on the European server. If I choose the American one, then everything is fine there, although it should be the other way around in the logic of life, because America is far away (in America).
I made a traceroute. I found that at the end of the path, on jumps 8 and 10, packet loss. Not from my equipment and my provider, but from the server and some other node in front of the server.
Besides, I asked a friend who doesn't have this problem to also do a trace and he has a different IP in the final jump. And everything is ok with him. How can I make sure that I connect to the same IP as him and nothing lags for me?
Edited by Hatehouse on 12 January 2025 11:23 Sorry for my English, I use a translator.
I encountered a very unpleasant problem. Technical support has not responded for 10 days, so I am here.
Abilities are not pressed, textures take a long time to load, the loading screen is in the center of the locations, the sound does not keep up with the actions.
We will immediately skip the moments with updating the drivers. All these stages have already been passed and everything is ok with this.
This problem appears only on the European server. If I choose the American one, then everything is fine there, although it should be the other way around in the logic of life, because America is far away (in America).
I made a traceroute. I found that at the end of the path, on jumps 8 and 10, packet loss. Not from my equipment and my provider, but from the server and some other node in front of the server.
Besides, I asked a friend who doesn't have this problem to also do a trace and he has a different IP in the final jump. And everything is ok with him. How can I make sure that I connect to the same IP as him and nothing lags for me?
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ZOS_Phoenixadmin@Hatehouse
Hello! Can you provide your ticket number so that we can take a look at your ticket's status?0 -
ZOS_Phoenix wrote: »@Hatehouse
Hello! Can you provide your ticket number so that we can take a look at your ticket's status?
250102-0021060 -
ZOS_Phoenix wrote: »
Hi @ZOS_Phoenix
My request has not been answered.
I have been waiting for half a month and have lost half of my subscription.
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Morvan✭✭✭✭✭It's happening to me too, probably a side effect of the server protections they have put in place in response to the DDoS attacks.
I get a singular packet loss every few minutes, so it's not overly annoying but it can be terrible when it happens in the middle of a boss fight.@MorvanClaude on PC/NA, don't try to trap me with lore subjects, it will work1 -
It's happening to me too, probably a side effect of the server protections they have put in place in response to the DDoS attacks.
I get a singular packet loss every few minutes, so it's not overly annoying but it can be terrible when it happens in the middle of a boss fight.
This happens to me all the time. Every time I fight an enemy, some button is skipped when pressed. The sounds don't keep up with the effects. It's impossible to play.
And as I found out, this is connected specifically with my account, because VPN doesn't change anything. It's as if my account is constantly being skipped from one IP to another.
This doesn't happen on the American server. Everything is fine there.0 -
Tech support recommends deleting addons that I deleted long ago. As if they don't read what I write to them. I need a network administrator, but I get an answering machine.
Horrible.Edited by Hatehouse on 16 January 2025 08:103 -
Everything became even more interesting.
Based on the fact that I don't have such problems on the American server, I asked a friend for an account.
That is, I didn't understand anything except the account. The same equipment, the same game client, the same provider, but on another account the European server works fine.
I don't know what to think.
Maybe the server's hard drive, where my account data is stored, is faulty? Or is it damaged? What do you think?
@ZOS_Phoenix3 -
LadyGP✭✭✭✭✭
✭Everything became even more interesting.
Based on the fact that I don't have such problems on the American server, I asked a friend for an account.
That is, I didn't understand anything except the account. The same equipment, the same game client, the same provider, but on another account the European server works fine.
I don't know what to think.
Maybe the server's hard drive, where my account data is stored, is faulty? Or is it damaged? What do you think?
@ZOS_Phoenix
you might have better luck in this thread. Packet loss and stuff like that is being addressed here.
https://forums.elderscrollsonline.com/en/discussion/658253/zos-massive-spike-in-ping-lag-in-recent-days-what-gives#latestLadyGP/xCatGuy0 -
you might have better luck in this thread. Packet loss and stuff like that is being addressed here.
https://forums.elderscrollsonline.com/en/discussion/658253/zos-massive-spike-in-ping-lag-in-recent-days-what-gives#latest
I'm not entirely sure if my issue is due to packet loss. I'm just going by what I see. I'm mostly concerned about audio latency. I recorded a video to illustrate:
https://youtu.be/x_b-mgdd68A 0 -
ZOS_KevinCommunity ManagerOkay, thank you. I have sent the ticket number off to customer service to get a check on your ticket.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0 -
Okay, thank you. I have sent the ticket number off to customer service to get a check on your ticket.
I don't know what to tell you, Kevin, but there seems to be some kind of trolling going on in tech support. I've been waiting for answers for a very long time and I'm waiting for them so that they can tell me once again to try deleting addons and the like. Although I've told them many times that they've been deleted and this can be seen in the video.
It's obvious that they don't know the solution. And as it seems to me, the local tech support for my region is busy sorting out the problem.
Is there any way to send or redirect the request to the normal... English tech support?3 -
CrazyKitty✭✭✭✭✭
I don't know what to tell you, Kevin, but there seems to be some kind of trolling going on in tech support. I've been waiting for answers for a very long time and I'm waiting for them so that they can tell me once again to try deleting addons and the like. Although I've told them many times that they've been deleted and this can be seen in the video.
It's obvious that they don't know the solution. And as it seems to me, the local tech support for my region is busy sorting out the problem.
Is there any way to send or redirect the request to the normal... English tech support?
You'll have to keep replying to the automated replies from "tech support" 3 or 4 times before you actually get the attention of a real live agent. It's just how ZOS does it. And yes, it's very frustrating.1 -
CrazyKitty wrote: »
You'll have to keep replying to the automated replies from "tech support" 3 or 4 times before you actually get the attention of a real live agent. It's just how ZOS does it. And yes, it's very frustrating.
This is sad. I lost a month of subscription.: (0 -
ZOS_KevinCommunity Manager
I don't know what to tell you, Kevin, but there seems to be some kind of trolling going on in tech support. I've been waiting for answers for a very long time and I'm waiting for them so that they can tell me once again to try deleting addons and the like. Although I've told them many times that they've been deleted and this can be seen in the video.
It's obvious that they don't know the solution. And as it seems to me, the local tech support for my region is busy sorting out the problem.
Is there any way to send or redirect the request to the normal... English tech support?
My understanding is they followed up with you on Tuesday with troubleshooting and you followed up noting that those follow up steps did not work. It seems like this ticket will need to be escalated to do more investigations. Just wanted to outline to highlight that there is no attempt at trolling here and the team is working to address the issue. It seems like we may need to get dev work done to resolve this, so a fix might take awhile. Customer service is escalating your ticket now and will follow up with next steps.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter1
