Maintenance for the week of September 22:
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
Packet loss on server side ((((((((((((((((((((((((((((((((((((((((((((((((((((((
Hello everyone.
Sorry for my English, I use a translator.
I encountered a very unpleasant problem. Technical support has not responded for 10 days, so I am here.
Abilities are not pressed, textures take a long time to load, the loading screen is in the center of the locations, the sound does not keep up with the actions.
We will immediately skip the moments with updating the drivers. All these stages have already been passed and everything is ok with this.
This problem appears only on the European server. If I choose the American one, then everything is fine there, although it should be the other way around in the logic of life, because America is far away (in America).
I made a traceroute. I found that at the end of the path, on jumps 8 and 10, packet loss. Not from my equipment and my provider, but from the server and some other node in front of the server.
Besides, I asked a friend who doesn't have this problem to also do a trace and he has a different IP in the final jump. And everything is ok with him. How can I make sure that I connect to the same IP as him and nothing lags for me?
Edited by Hatehouse on 12 January 2025 11:23 Sorry for my English, I use a translator.
I encountered a very unpleasant problem. Technical support has not responded for 10 days, so I am here.
Abilities are not pressed, textures take a long time to load, the loading screen is in the center of the locations, the sound does not keep up with the actions.
We will immediately skip the moments with updating the drivers. All these stages have already been passed and everything is ok with this.
This problem appears only on the European server. If I choose the American one, then everything is fine there, although it should be the other way around in the logic of life, because America is far away (in America).
I made a traceroute. I found that at the end of the path, on jumps 8 and 10, packet loss. Not from my equipment and my provider, but from the server and some other node in front of the server.
Besides, I asked a friend who doesn't have this problem to also do a trace and he has a different IP in the final jump. And everything is ok with him. How can I make sure that I connect to the same IP as him and nothing lags for me?
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aleksandr_ESO✭✭✭✭this is not the server ip. The servers are located in this subnet 159.100.224.0/20
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aleksandr_ESO wrote: »this is not the server ip. The servers are located in this subnet 159.100.224.0/20
I'm sorry. Somewhere I received information that this is the server’s IP.
But I did the tracing as you indicated. The situation there is even worse. There are a lot of jumps and also loss of packets, not on my side or my equipment.0 -
LootAllTheStuff✭✭✭✭It looks like a couple of servers are playing ping pong...
@ZOS_Kevin - any chance you could bring that last traceroute to the attention of the relevant person(s)? That seems a bit beyond 1st tier customer support.0 -
davidtk✭✭✭✭✭aleksandr_ESO wrote: »this is not the server ip. The servers are located in this subnet 159.100.224.0/20
I'm sorry. Somewhere I received information that this is the server’s IP.
But I did the tracing as you indicated. The situation there is even worse. There are a lot of jumps and also loss of packets, not on my side or my equipment.
https://help.elderscrollsonline.com/#en/answer/30903
NA IP Addresses: 198.20.200.1 for game connection/disconnect issues and 198.20.198.110 for login issues.
EU IP Addresses: 159.100.230.1 for game connection/disconnect issues and 195.122.154.1 for login issues.Really sorry for my english0 -
aleksandr_ESO wrote: »this is not the server ip. The servers are located in this subnet 159.100.224.0/20
I'm sorry. Somewhere I received information that this is the server’s IP.
But I did the tracing as you indicated. The situation there is even worse. There are a lot of jumps and also loss of packets, not on my side or my equipment.
https://help.elderscrollsonline.com/#en/answer/30903
NA IP Addresses: 198.20.200.1 for game connection/disconnect issues and 198.20.198.110 for login issues.
EU IP Addresses: 159.100.230.1 for game connection/disconnect issues and 195.122.154.1 for login issues.
It's clear. Thank you. In any case, I have problems with both IPs. I'm waiting for the administration to get in touch.0
