Mouse positioning is wrong on external monitor since update

vgabor · June 2023

It's off by quite a big margin on my external 4k monitor, when the pointer shown in the highlighted position the game thinks it's over the version button... This makes pretty much impossible to click on anything.

Update: after more testing it looks like the 4k what the game unable to handle since update.

- if I pull the game window over to the laptop internal screen, it works fine
- if I set the external monitor to mirror the laptop internal screen, it works fine
- if I set the external monitor resolution to anything less then 4k (even if it's a scaled 3360x1890), it works fine
- if I set the external monitor to 4k resolution, the mouse position broken

Xuderis · June 2023

I have a similar issue. My MacBook's screen resolution is 3024x1964. My external monitor resolution is 2560x1440. If I mirror either display, I can play without my other screen normally. But when I extend my external monitor, it's like it's using the resolution from my MacBook display for mouse movement and using the external monitor's native resolution. The result being that I can't select the "Play" button on the character selection screen.

Update: changing my screen resolution does not provide a more normal experience. It's still trying to interact with objects in the wrong location.

Update 2: booting the game while mirroring my displays, then stopping the mirror after the game is running allows me to run the game normally with both monitors. Kinda hacky, but it works.

Fireslasher · June 2023

Hey all, I have the same issue, MBP M1, worked fine until the Necrom, now the mouse is offset on my external display and I can't really play like that

ballertron69 · June 2023

Exact same issue on 2017 Intel MBP. Made a forum account just to try and boost visibility on this in hopes something will be done...it would be nice to not have to mirror both displays just to be able to play ESO...

Xuderis · June 2023

I wanted to point out that eso.live.9.0.6.2699128 2023/06/14 did not fix this issue for me.

vgabor · July 2023

while the "sliding" issue had been fixed in patch 9.0.7, this one still broken

vgabor · July 2023

@ZOS_Kevin are you guys looking into this?

vgabor · July 2023

Just to extend on this, if you somehow manage to log in (which I did by moving the game window to the laptop screen, log in then move it back to the external monitor) then the mouse movement and character view is broken, you cannot turn around the camera and it keeps drifting around uncontrollably.

So in short, external monitor handling currently entirely broken on Mac (Intel Mac, I have a 2016 Macbook Pro)

Xuderis · July 2023

You can still play on an external monitor with the following steps:

- With the game shut down, open your mac's system settings (Note: you may not be able to select the Apple icon if you have the game launcher as the current window. Click on another program if you cannot proceed).
- Select "Displays" from the left column.
- Select the "Built-in Display" (or whatever monitor you do NOT want to play on. If you have more monitors let me know and we can test together)
- Under the "Use as" section, select the "Mirror for [display name]" option for the display you'd like to play on where [display name] is the name of your external display.
- Load the game from the launcher. From my testing, as soon as the game boots a black screen or further, it should be ready. If you see a loading screen or the character select screen, you're definitely good to go.
- Go back to your System Settings window and change your Built-in Display to "Stop Mirroring". It should be set to "Extended Display" after you select it.

This works for me on macOS Ventura. You have to do this every time you boot the game from the launcher, but it works. I've been playing significantly less because of this.

Necrotech_Master · July 2023

not sure if this would help, but i had a laptop with a base 1920x1080 screen hooked up to a 4k tv

when i went into the display settings the normal screen was 100% scaling, but the 4k screen was 300% scaling, and for whatever reason windows was scaling all applications (even if they were only on the normal laptop screen with 100% scaling, but it was being treated like 300% scaling)

so when i was in game on the main laptop monitor everything was fuzzy and pixelated (because it was rendering at 1920x1080 with 300% scaling)

when i set the 4k monitor back to 100% scaling, everything looked correct on the main laptop screen

so tl;dr, check your display settings and see if its doing anything weird with the window scaling lol

vgabor · December 2023

It's now December half year later, the mouse position on external monitor still broken.

vgabor · March 27

After U41 (and 9 months later) it's still broken.

vgabor · August 31

More than one year now (and after update 43) and it's still bugged.

vgabor · November 16

Still broken, an as matter of fact even more broken, the new terms of condition screen impossible to scroll and accept.