Getting Kicked Off During PvP

Zama666 · November 11

Hello,

Here is what I have noticed.

"Unable to connect to the server"

In Cyrodiil I get kicked when...

It is a huge battle in PvP. Lots of Action and tons of players.

My ping might be good or not (<100ms to 999ms).

I am not always in combat.

I noticed freezing, inability to go thru doors (no option comes up to go in) or I click A to go in an nothing happens then go in and appear outside again.

What sucks beside getting kicked, I get 0 AP for any offense or defense. Sometimes it is 15 - 30 minutes of a really good fight, and I get kicked.

PVE, it has never happened to me.

My internet connection is solid. I have tons of bandwidth, and local computer use is low.

I have logged tickets in the past, nothing helps. If it is busy, I get kicked.

Anyhow, it almost a regular thing now.

Is this related to my Geography? ie. My proximity to an ESO server?

Just venting....

Z

moderatelyfatman · November 11

Welcome to Cyrodiil. What you're experiencing is pretty much everyone experiences who doesn't have a mainland USA high speed broad band. Even US players are having real problems.

A major component is on ESO's side with the servers. There's nothing we can do about that but here are some things you can do...

Basically, avoid going to Cyrodiil when there are ball groups running around. You can ask on the faction chat about ball groups but you will lag out or get logged out around ball groups. Avoid is in US primetime if you are on PC-NA or Euro primetime when you are on PC-EU.

There are additional commercial programs such as ExitLag and Mudfish that can help some users.

This is an old video but still relevant....

https://www.youtube.com/watch?v=HyvZLJ7PL7E

Sarannah · November 11

Zama666 wrote: »

I have logged tickets in the past, nothing helps. If it is busy, I get kicked.

This is most likely caused by one of these two things:
1: Your network or computer is unable to process the large amounts of internet packages in time, causing you to disconnect. Check all network equipment on what load they can handle, and place all internet cables in the fastest ports. (Keep in mind, MMO's require a much larger loadprocessing than anything else. So the network equipment may be working fine with everything else, except MMO gaming.)
2: Your GPU or CPU is unable to process the large load in time to show it on screen. Causing you to disconnect. Try lowering your graphic settings, to take some of the load off of these. And see if that solves the issue.

I've actually had the first happen before on my own computer, which caused me to get a gaming router. As the original router was unable to process large loads fast enough, causing disconnects.

Goodluck!

Aurielle · November 11

Sarannah wrote: »

Zama666 wrote: »

I have logged tickets in the past, nothing helps. If it is busy, I get kicked.

This is most likely caused by one of these two things:
1: Your network or computer is unable to process the large amounts of internet packages in time, causing you to disconnect. Check all network equipment on what load they can handle, and place all internet cables in the fastest ports. (Keep in mind, MMO's require a much larger loadprocessing than anything else. So the network equipment may be working fine with everything else, except MMO gaming.)
2: Your GPU or CPU is unable to process the large load in time to show it on screen. Causing you to disconnect. Try lowering your graphic settings, to take some of the load off of these. And see if that solves the issue.

I've actually had the first happen before on my own computer, which caused me to get a gaming router. As the original router was unable to process large loads fast enough, causing disconnects.

Goodluck!

Alternatively, OP, this could have nothing at all to do with your computer or Internet connection, as has been the case for many ESO players over the last several months. Here’s a very long thread to bring you up to speed: https://forums.elderscrollsonline.com/en/discussion/658253/zos-massive-spike-in-ping-lag-in-recent-days-what-gives

Sarannah · November 11

Aurielle wrote: »

Sarannah wrote: »

Zama666 wrote: »

I have logged tickets in the past, nothing helps. If it is busy, I get kicked.

This is most likely caused by one of these two things:
1: Your network or computer is unable to process the large amounts of internet packages in time, causing you to disconnect. Check all network equipment on what load they can handle, and place all internet cables in the fastest ports. (Keep in mind, MMO's require a much larger loadprocessing than anything else. So the network equipment may be working fine with everything else, except MMO gaming.)
2: Your GPU or CPU is unable to process the large load in time to show it on screen. Causing you to disconnect. Try lowering your graphic settings, to take some of the load off of these. And see if that solves the issue.

I've actually had the first happen before on my own computer, which caused me to get a gaming router. As the original router was unable to process large loads fast enough, causing disconnects.

Goodluck!

Alternatively, OP, this could have nothing at all to do with your computer or Internet connection, as has been the case for many ESO players over the last several months. Here’s a very long thread to bring you up to speed: https://forums.elderscrollsonline.com/en/discussion/658253/zos-massive-spike-in-ping-lag-in-recent-days-what-gives

That would be the case if it wasn't ONLY happening under heavy load. The issue as described by the OP points to a specific problem on the system itself. Which seems unrelated to the ping spikes many are experiencing, as those ping spikes also happen without any heavy load. Now it could be extreme coincidence that the ping spikes always happened for the OP exactly while the OP was under heavy load, but that would be a very negligible chance.

In any case, it does no harm to troubleshoot these things. If it gets fixed, it gets fixed.

PS: It is easy to blame ZOS for some issues, when they aren't necessarily on their end. This is why I specifically look at the problem as it is presented, and target any possible solutions towards that specific problem.

Aurielle · November 11

Sarannah wrote: »

Aurielle wrote: »

Sarannah wrote: »

Zama666 wrote: »

I have logged tickets in the past, nothing helps. If it is busy, I get kicked.

This is most likely caused by one of these two things:
1: Your network or computer is unable to process the large amounts of internet packages in time, causing you to disconnect. Check all network equipment on what load they can handle, and place all internet cables in the fastest ports. (Keep in mind, MMO's require a much larger loadprocessing than anything else. So the network equipment may be working fine with everything else, except MMO gaming.)
2: Your GPU or CPU is unable to process the large load in time to show it on screen. Causing you to disconnect. Try lowering your graphic settings, to take some of the load off of these. And see if that solves the issue.

I've actually had the first happen before on my own computer, which caused me to get a gaming router. As the original router was unable to process large loads fast enough, causing disconnects.

Goodluck!

Alternatively, OP, this could have nothing at all to do with your computer or Internet connection, as has been the case for many ESO players over the last several months. Here’s a very long thread to bring you up to speed: https://forums.elderscrollsonline.com/en/discussion/658253/zos-massive-spike-in-ping-lag-in-recent-days-what-gives

That would be the case if it wasn't ONLY happening under heavy load. The issue as described by the OP points to a specific problem on the system itself. Which seems unrelated to the ping spikes many are experiencing, as those ping spikes also happen without any heavy load. Now it could be extreme coincidence that the ping spikes always happened for the OP exactly while the OP was under heavy load, but that would be a very negligible chance.

In any case, it does no harm to troubleshoot these things. If it gets fixed, it gets fixed.

PS: It is easy to blame ZOS for some issues, when they aren't necessarily on their end. This is why I specifically look at the problem as it is presented, and target any possible solutions towards that specific problem.

Getting kicked during large battles in Cyrodiil is commonplace whether you’ve got an absolute beast of a system or an average system. It’s not a user-end problem. This has been ongoing for years and has gotten much worse over the last several months.

The only time it doesn’t really happen is during Midyear Mayhem. Gee, wonder why…

Soraka · November 11

This happens to me when I do not have a static IP set. It may not be your problem, but it's the only solution that I ever found so I try to suggest it just in case it can help anybody. There's few things as frustrating as the disconnects in Cyro.

Zama666 · November 11

Sarannah wrote: »

Zama666 wrote: »

I have logged tickets in the past, nothing helps. If it is busy, I get kicked.

This is most likely caused by one of these two things:
1: Your network or computer is unable to process the large amounts of internet packages in time, causing you to disconnect. Check all network equipment on what load they can handle, and place all internet cables in the fastest ports. (Keep in mind, MMO's require a much larger loadprocessing than anything else. So the network equipment may be working fine with everything else, except MMO gaming.)
2: Your GPU or CPU is unable to process the large load in time to show it on screen. Causing you to disconnect. Try lowering your graphic settings, to take some of the load off of these. And see if that solves the issue.

I've actually had the first happen before on my own computer, which caused me to get a gaming router. As the original router was unable to process large loads fast enough, causing disconnects.

Goodluck!

Hey @Sarannah thanks for sharing that.
I doubt it is a local hardware issue as my computer has quite beefy specs and I do a lot of development work at home with video and AI models. The specs on this easily supersede the recommended settings

Why I am confident, my event view shows no errors, and plenty of bandwidth and resources.
However, this is excellent advice over all to check.

Appreciate you taking the time to help!

Zama666 · November 11

Soraka wrote: »

This happens to me when I do not have a static IP set. It may not be your problem, but it's the only solution that I ever found so I try to suggest it just in case it can help anybody. There's few things as frustrating as the disconnects in Cyro.

I think my carrier sets my IP. I did not pay for a static IP.
Is that how you managed the static IP?

LootAllTheStuff · November 11

Zama666 wrote: »

Soraka wrote: »

This happens to me when I do not have a static IP set. It may not be your problem, but it's the only solution that I ever found so I try to suggest it just in case it can help anybody. There's few things as frustrating as the disconnects in Cyro.

I think my carrier sets my IP. I did not pay for a static IP.
Is that how you managed the static IP?

You can effectively get a static IP if your ISP does DHCP with very long lease times and you don't cycle your router/gateway to get a fresh IP address. I don't know if that would be sufficient to reduce PvP disconnects though, as I don't do PvP. (With my ISP I'm generally on the same IP for months at a time provided there's no prolonged power outage.)

manukartofanu · November 11

It seems like everything described is just business as usual in Cyrodiil, isn't it?

Thrasher91604 · November 12

Monkey business maybe.

Xarc · November 12

HELLO

WELCOME TO ESO