Consistent disconnects for multiple people, lag spikes

guarstompemoji · September 11

Disconnects, rubberbanding, ping spikes continue. Reconnecting temporarily helps, then it happens, again.

Happened to 8 of a 12 person group, yesterday. Group called it after an hour and a half.

Happened to most of a 12 person group this weekend.

Again previous week, theb week previous. Trials were Rockgrove and Lucent.

Grp is getting ready to disband if it happens again, tonight.

Anything to do with this? https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com#latest

Members tried turning pcs, routers on and off, toggling addons. Thank you...

ZOS_Bill · September 11

@guarstompemoji

There are some additional steps to try in our FAQ linked below.

Latency / Lag - Technical Support - The Elder Scrolls Online

guarstompemoji · September 11

I'm afraid folks tried this. I appreciate the response but we're seeing a majority of ppl in trial groups suffering these rubberbands, disconnects, etc. People are forced to cancel runs.

If there was a client-side solution, trials folk would zero on it, word would spread, etc. There'd be how to videos.

I'm hoping you have an answer. RL just messaged me. What do I tell them?

ZOS_Bill · September 12

@guarstompemoji

Thank you for the update. You are welcome to start a ticket with customer support for further assistance with this issue.