Can't install from disc?

karolynnsmithub17_ESO · May 2014

Okay so I can't seem to get the game to even install. I have the four discs, just bought them today, the first disc went fine, it asked me to put in the second disc, so I did. It continued installing and them suddenly the installing just...stopped. Everything was gone. The ESO folder says "empty" when I click on it and it did not put the icon onto my desktop. I went into add and remove programs, and it is listed there but it refuses to allow me to uninstall it. When I try to get the disc to read it says the error about adobe air having an error or not being available for windows.

"E:\Adobe AIR\Versions\1.0\Adobe AIR.dll is either not designed to run on windows or it contains an error"

I uninstalled it, reinstalled it, installed earlier versions, ran it in various ways that the adobe help forums told me too and no matter what I can not get my computer to read the disc. I don't really understand what is happening and I'm really bummed that I spent all this money on the game and now it seems like my discs are completely messed up or something. I've been checking around for help on this but I couldn't find any answer to this specific question. If someone could help me out that would be great...

BrassRazoo · May 2014

What operating system are you using?
So is Adobe AIR installed ok now?
What happens when you run the executable (setup) from the disk.

Try deleting the folder "C:\Program Files\Zenimax Online" then run the setup again as Administrator.
So navigate to the disk and right click on the setup.exe or whatever it is on the disk and select "Run as administrator".

Perhaps also turn off your Virus Software during the installation.
So if you have an Icon for your Virus Software in the Task Bar (lower right hand corner) Right Click on that and select Exit or Turn Off.

karolynnsmithub17_ESO · May 2014

Windows 7 64bit
Adobe AIR is installed and everything is up to date, on their help forums they assured me that everything had to be working fine and directed me to check out the help forums for the game since it's the only game that gives me this error.

It still gives me the error. I manually removed all the files and reinstalled the game. I went through the entire process for the install, it said it installed everything fine (mind you it did everything off disc one so I don't know if I missed files and it was running off what I already had or not because it never asked me to switch the discs).

I was given no desktop icon, the folder that was created in my proframs for The Elder Scrolls Online is still 'empty' and if I try to run a disc it either gives me the error about adobe air or takes me into the disc to look through all the files.

It isn't showing that it is actually installing any files which I find really confusing. I know i can run the game and have space for it, I had absolutely no problems with any versions of the beta. The entire message says

"install.exe - Bad Image"
- E:/AdobeAir/Versions/1.0/AdobeAir.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

I'm using a laptop that hasn't had any issues with this with any other games I've played and like I said I had absolutely no problems with the beta. I don't know if it's actually the game (obviously the problem is with adobe air but they assure me it's not them).

ZOS_HugoP · May 2014

Greetings @karolynnsmithub17_ESO‌ ,

We are sorry to hear that you're encountering an issue when installing the game.

Could you please try to download the game from our website ? you can find the download link in your account page.