Anyone else unable to play? Unexpected internal error

kyngtez · August 12

Last few weeks I’ve been getting random lag spikes then disconnects over and over again. Tested net it’s good, followed all tech help steps including reinstalling the entire game. PC/NA. My usual ping is between 40-80 typically. Lately it random hits 5000-8000 then kicks me with unexpected internal error code. Then I switch to PC/EU there’s no error. Anyone else?

kyngtez · August 12

I’ve been DC about 7 times in the last 2 hours.

ZOS_Phoenix · August 12

@kyngtez

Given all you have tried, please try opening a ticket with our support team here so that they can take a close look at the connection between your machine and the server.

kyngtez · August 13

Hello. I tried to put in a ticket but the submit button is greyed out. I think it wants a file I do not understand it

ZOS_Phoenix · August 13

@kyngtez

You will need a Game Consultant file. Here is an article with information on how to get one. It will also be helpful to have a DxDiag file, which you can find out how to generate here.

kyngtez · August 13

Thank you!

kyngtez · August 13

Now I cannot log in at all

ZOS_Phoenix wrote: »

@kyngtez

You will need a Game Consultant file. Here is an article with information on how to get one. It will also be helpful to have a DxDiag file, which you can find out how to generate here.

ZOS_Bill · August 13

@kyngtez

If you are still having issues with our support site, please try the steps in our FAQ below.

The website is blank and sometimes I receive a 404 error. What should I do?