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Cannot log in today

AlwaysDancing
AlwaysDancing
✭✭✭
I have commented on a couple other posts, but feel I need to start my own, as communication has dropped off.

I am unable to log into the game today. I first tried at 7:30am my time. I have followed the advice given in the launcher and repaired my game files. I tried that three times, restarting the PC between attempts. I saw a comment about addons so have tried deleting my addons, then repairing the game installation and no luck. I have uninstalled the game and reinstalled - no luck.

It is now 4pm my time and I have wasted a lot of my day on this issue. I want to do my crafting, do some event stuff for tickets and coffers, and participate in my trial group this evening.

@ZOS_Kevin @ZOS_JessicaFolsom - since you two were trying to help people earlier.
This is what I see, regardless of what I do...
pue7e7uft50o.png



Edited by ZOS_Bill on 2 August 2024 16:52
  • Wolf_Punk
    Wolf_Punk
    ✭✭
    I can't even get the launcher to open after the update, tried a ton of fixes ranging from changing my anti-virus & firewall permissions regarding ESO to disabling it entirely. No fixes currently posted online work, just constantly getting a "Time out while waiting for window to load." when trying to run the launcher.
  • AlwaysDancing
    AlwaysDancing
    ✭✭✭
    Wolf_Punk wrote: »
    I can't even get the launcher to open after the update, tried a ton of fixes ranging from changing my anti-virus & firewall permissions regarding ESO to disabling it entirely. No fixes currently posted online work, just constantly getting a "Time out while waiting for window to load." when trying to run the launcher.

    That is even worse than mine. At least I can partially read the News...

    Hope (for everyone affected) they get this resolved quickly.
  • TaSheen
    TaSheen
    ✭✭✭✭✭
    ✭✭✭✭✭
    @AlwaysDancing - are you able to run the eso64.exe directly (if so, be sure you are using run as administrator) instead of using steam or the launcher?
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • AlwaysDancing
    AlwaysDancing
    ✭✭✭
    TaSheen wrote: »
    @AlwaysDancing - are you able to run the eso64.exe directly (if so, be sure you are using run as administrator) instead of using steam or the launcher?

    Add one more line to the list of things I have tried - and failed.

    Thank you for the suggestion
  • gariondavey
    gariondavey
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    ✭✭
    This happened to me yesterday
    PC NA @gariondavey, BG, IC & Cyrodiil Focused Since October 2017 Stamplar (main), Magplar, Magsorc, Stamsorc, StamDK, MagDK, Stamblade, Magblade, Magden, Stamden
  • TaSheen
    TaSheen
    ✭✭✭✭✭
    ✭✭✭✭✭
    TaSheen wrote: »
    @AlwaysDancing - are you able to run the eso64.exe directly (if so, be sure you are using run as administrator) instead of using steam or the launcher?

    Add one more line to the list of things I have tried - and failed.

    Thank you for the suggestion

    Ouch. I'm sorry.... that's the only thing I could think of....
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • AlwaysDancing
    AlwaysDancing
    ✭✭✭
    Good morning everyone.

    Update - still cannot log in. Tried another repair with the same results.
  • AlwaysDancing
    AlwaysDancing
    ✭✭✭
    Update - still cannot log in. I know I am not the only one with this problem.

    @ZOS_Kevin @ZOS_JessicaFolsom
  • SpellSlingerTaz
    Related, though not quite as severe - I get the crash message after logging out of the game. Have never loaded PTS, went thru steps from other posts with no change.
    (Win11, NOT Steam, PC/NA)
  • AlwaysDancing
    AlwaysDancing
    ✭✭✭
    It is now noon in my part of the world - still unable to play.
  • pizzamanub17_ESO
    I've been unable to login for a few days too, but my problem seems similar but different to every else's.

    A few days ago the launcher gave some messages about needing an update, or repair, or something, I don't remember exactly. After that finished, it just does this same thing over and over - The launcher window opens with this message:

    uzejlsw59kuu.png

    Then it quits.

    I did figure out that I can run the game from the eso64.exe though. I just have to login instead of letting Steam login for me.
  • ZOS_Bill
    ZOS_Bill
    admin
    Our FAQ linked below has troubleshooting if this error persists in the ESO Launcher.

    What do I do if my ESO Launcher won't start or gets stuck at “looking for launcher updates"?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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