Unjustified Social Ban in Sequence

Tcholl · July 9

Dear @ZOS_Adrikoth and @ZOS_Bill , please help! I apologize if I am not tagging the correct gamemasters for this issue, but I do not know what else to do.

I have been receiving social bans for no reason. I have no idea on why this is happening or what is causing the issue. I do not use mail add ons or send many mails at all. I have played ESO for many years, currently signing ESO+ and bought the new chapter.

This makes the game impossible to be played, for many reasons. For example, I cannot buy any mats on guild stores to craft basic stuff like potions or use scribing. Also is a total embarassment, because I have to keep explaining why I cannot interact with the guild members or fullfill my dues.

I opened the ticket 240706-006035 on the 6th of july and did not receive any attention so far. I has been almost 3 days.

Also, have tickets: 240622-000287, 240617-004830, 240301-002032, 230703-003089, which were all opened to deal with the same issue.

Please, help!

ZOS_Bill · July 9

@Tcholl

We have sent you a forum PM with an update.

Tcholl · July 9

Hi Bill, thanks for your reply, but this is very sad to say the least. Not the personal message I was hoping for. I am going to the 4th day without playing and to be honest the message forum was my last resort. Not mentioning that this is happening with aburd frequency.

I had in game events scheduled this week, specially PvP runs and will have to cancel because I cannot even buy mats.

I will just leave as it is for now, but this is no way to treat a long time customer.

This kind of issue takes all the desire to play this game away...

Tcholl · July 11

Dear @ZOS_Bill, my social ban was removed earlier today, however after a trial raid could not trade gear with the group.

Yes, I am social banned again, a few hours after the previous ban was removed. I have been dealing with this issue now since the 6th of july.

I need assistance please, not only to get the social features back, but also to find out what is triggering the social ban. I receive the same generic answer all the time:

Greetings,

Thank you for your patience during our investigation! After a review of the account, we have made a slight adjustment and you should be able to engage in normal social functions once again. If you have any questions, please let us know.

Warm Regards,
The Elder Scrolls Online Support

Tnx in advance, Tcholl

Kappachi · July 11

would probly help if you just had one ticket for your issue. in addition to that try disabling all addons. if the problem stops (after the ban is lifted) then it was a problem with an addon you were using. go 1 by 1 until you figure it out, then never use that addon again/request it to be updated/etc.

Tcholl · July 11

Dear @Kappachi, tnx for your attention. I had only one ticket opened: 240706-006035. The other ones are from previous issues relating to social bans.

It seems that the problem is not an add on, since the ban was lifted, along with the following message:

Greetings,

Your account was automatically muted as a precautionary measure due to the detection of unusual IP activity. This step is taken to prevent any potential fraudulent behavior and to ensure the security of your account.

We recommend contacting your Internet Service Provider (ISP) to discuss the possibility of obtaining a static IP address, which can help avoid such issues in the future.

Thank you for your understanding and cooperation.

Regards,
The Elder Scrolls Online Team

I was using an app called ExitLag, started using it after I was crashing too much in cyro, which I believe might have caused the problem.

Tnx again and hope you all have a great day!

Veinblood1965 · July 11

Tcholl wrote: »

Dear @Kappachi, tnx for your attention. I had only one ticket opened: 240706-006035. The other ones are from previous issues relating to social bans.

It seems that the problem is not an add on, since the ban was lifted, along with the following message:

Greetings,

Your account was automatically muted as a precautionary measure due to the detection of unusual IP activity. This step is taken to prevent any potential fraudulent behavior and to ensure the security of your account.

We recommend contacting your Internet Service Provider (ISP) to discuss the possibility of obtaining a static IP address, which can help avoid such issues in the future.

Thank you for your understanding and cooperation.

Regards,
The Elder Scrolls Online Team

I was using an app called ExitLag, started using it after I was crashing too much in cyro, which I believe might have caused the problem.

Tnx again and hope you all have a great day!

unusual IP activity<<<This can be caused by and add on. Most likely that it what it is as it keep happening over and over. As the other posted stated disable them all and add them back one by one. An automated program with ZoS is flagging something with an add on.

Also four days is very quick for a response considering how many tickets ZoS gets per day.

Tcholl · July 11

Tnx! Willl check the add ons too.

ZOS_Bill · July 11

Our help articles below can help if you run into any issues with removing add-ons.

Tcholl · July 11

Tnx Bill!

ZOS_Bill · July 12

@Tcholl

You're welcome!