I have a complex issue that I've tried addressing with a ticket submission and it became very clear to me that just with text; I don't think it's very easy for support staff to truly comprehend my situation as well as it is difficult for me to explain it because it always translates to a wall of text that can be very cumbersome for someone dealing with an intense workload. By no means am I saying that support staff is being negligent or anything of that nature. While I do have an initial request for a refund in my initial ticket for a particular purchase; The reason being for that as more to do with a much larger issue with my account with PSN that is not going to get resolved on its own. Though I have reached out to PlayStation technical support and I have received genuine concern and help from employees at PSN, the structure of how Sony deals with its own technical support is leading to a great deal of impedance with me resolving my issue.
If I can say this in the most simplistic terms: I'm in a position where I am prevented from buying chapters or subscribing to ESO plus through PSN. There is a long history with me having issues with PSN and its store. Notably what happens is when I make a purchase it sometimes won't get recognized and I'm out of that money that I put into it. Likewise when I try to cancel ESO plus The system just won't take the cancellation and will Auto renewal until I take the credit card off file. Even when I take the credit card off file sometimes I get a negative balance and then I got a call PSN to get him to fix it after days of them looking into it ( I got a temporary ban for a negative balance for something I am not buying)

When the elsewyre chapter came out; I already pre- Purchased it before And I actually had to buy it again because PSN couldn't detect the privileges of the chapter and wouldn't refund the purchase already made. These are just couple of examples of a long list of problems that I have been having and it's really locking me into a corner of me taking enormous risks when it comes to making purchases on ESO. The only way to really do this as risk-free as possible is to get gift cards to as close as the purchasing price as possible and just hope for the best and even then it's risky.

I have a very good suspicion on why I get treated the way I do with PSN in comparison with other PSN customers but I'm not going to say it here on the forums as its personal identifying information; other customers from PSN have since left ESO over the same complaint that I have come to suspect to be the reason.
As can be said; This just seems like a very complex issue to be explaining all in text and I believe that there was some sort of phone number or maybe there's an address I could write a letter to so that someone can actually investigate this a little more thoroughly than what is normal. And again I say that not as a insult towards zoss employees. This is just not a normal issue that I can even see buy a quick search through the forums. It's complex and even I'm at a loss.

I'm not writing this to be obtuse: I want to be a paying customer and these obstacles are preventing that from happening.