Jubilee mount missing ps5

fizl101 · June 18

With the gold road update my jubilee achievement has been reset to zero

Bug report ID in pic

ZOS_JessicaFolsom · June 18

Thanks, @fizl101 - we have one more report of this and are looking into it. Just as an FYI, I see you submitted the issue as feedback. We'd suggest you submit this as a support ticket if you'd like a response to something. We'll follow up here as we have more information on this.

msetten · June 18

I have the same issue, and so have at least two other players in my guild.

ZOS_JessicaFolsom · June 18

msetten wrote: »

I have the same issue, and so have at least two other players in my guild.

Thank you @msetten

Are you all also on PlayStation?

ZOS_JessicaFolsom · June 18

As an update for anyone checking in on this thread, we do have at least one report of this on Xbox as well, so it's not just PlayStation. Active investigation is ongoing.

SeaWoodStage · June 18

Just to add mine - my Jubilee Confetti Conveyor achievement has also been reset to zero, and my Jubilee Steed removed from my Mounts Collection.

I'm on Xbox EU.

ZOS_JessicaFolsom · June 18

SeaWoodStage wrote: »

Just to add mine - my Jubilee Confetti Conveyor achievement has also been reset to zero, and my Jubilee Steed removed from my Mounts Collection.

I'm on Xbox EU.

Thank you, @SeaWoodStage!

If anyone notices other achievements missing that you had before today's update, please let us know? We are still investigating.

ZOS_JessicaFolsom · June 18

If you are experiencing this issue, may we get your PSN ID or Xbox Gamer Tag associated with the affected account, to aid with our ongoing investigation? Thank you!

SeaWoodStage · June 18

Hi Jessica,

As far as I can tell none of my other in-game achievements have been affected, just the Jubilee Confetti one. My Xbox Gamertag is also SeaWoodStage.

Thank you

SerafinaWaterstar · June 18

PS5

Jubilee Confetti to 0 & mount removed.

Psn - Hallothiel
And on alt account - Serafina50

ZOS_JessicaFolsom · June 18

Thank you @SeaWoodStage and @SerafinaWaterstar!

msetten · June 18

Here a list of others from my guild who are now missing the mount: shoroe4, thatnewcatsmell, LadyJulena, Beccy_Attacky, geekgrrrl

Two other members who didn't have the mount but had some of the achievement count for the mount reset: JayTeah and Agaroth1984

ZOS_JessicaFolsom · June 18

msetten wrote: »

Here a list of others from my guild who are now missing the mount: shoroe4, thatnewcatsmell, LadyJulena, Beccy_Attacky, geekgrrrl

Two other members who didn't have the mount but had some of the achievement count for the mount reset: JayTeah and Agaroth1984

Thanks! What platform, please?

Josh3133 · June 18

Same for me on Xbox NA. The achievement is at 0/25 and mount is gone. GT same as username.

Gormghlas · June 18

PS5, PSN Gormghlas
Also been reset to 0/25 on jubilee confetti achievement and the mount is gone from my collections.

ZOS_JessicaFolsom · June 18

Thank you all for the PSN IDs and Xbox Gamer Tags!

greenmachine86 · June 18

Xbox NA Green Machine86

erdYrrson · June 18

Same here, Xbox EU, erd9956

Thanks for looking into it.

Edit: added server

Trevelyan_1998 · June 18

PS5 EU PSN Trevelyan_1998
Jubilee Confetti Conveyor achievement reset to 0 and mount taken away from my collections.

queenlarxene · June 18

Another xbox NA here, queenlarxene

msetten · June 18

ZOS_JessicaFolsom wrote: »

msetten wrote: »

Here a list of others from my guild who are now missing the mount: shoroe4, thatnewcatsmell, LadyJulena, Beccy_Attacky, geekgrrrl

Two other members who didn't have the mount but had some of the achievement count for the mount reset: JayTeah and Agaroth1984

Thanks! What platform, please?

All Playstation EU

Tiath · June 18

Same issue.

"Jubilee Confetti Conveyor" Jubilee Confetti Pack progress has reset to 0/25

PS5 EU. PSN: Tenzarian

ZOS_JessicaFolsom · June 18

Thanks, everyone! We have all the PSN IDs and Xbox Gamer Tags we need now. Much appreciated. We're continuing to investigate this.

Poss · June 18

Same for me Xbox EU gamertag: Poss

fizl101 · June 18

Just to say my tag on PS5 is Fizl rather than fizl101, my forum account is my old beta account

Sergen · June 18

PSN ID: Sergen-The-Boss I have also lost my Jubilee Steed mount achievement and the mount from the collections after the update on PlayStation EU.

HPOTTER85 · June 18

Me too on xbox na HPOTTER85

ZOS_JessicaFolsom · June 18

Hey all, while we are still investigating this, we want you to know that we will ensure any players missing this mount/achievement today after previously earning it will get it back. We'll continue to follow-up as we have more information to share.

lillybit · June 18

I'm missing mine too, mount is gone and the achievement reset to zero. I play on PS5

DirtyDeeds765 · June 18

After downloading update 42, on PS NA, I am also missing my Jubilee Steed Mount and the associated achievement.

I have submitted an in-game bug report.

My PSN is DirtyDeeds765

@DirtyDeeds765

LunaFlora · June 18

my Jubilee Steed and the achievement on ps5 have also vanished.
my psn is LunaLolaBlossom