ESO Freeze During Loading

c363b · May 30

Frequently ESO will freeze on the loading screen between signing in and character selection screen. If I Alt-Tab to any other open app I have only a black screen. The only way I can close the frozen ESO is by signing off with the Task Manager menu. PC NA, Windows 11.

furiouslog · May 30

Did you do a rebuild from the launcher?

c363b · May 30

I have not tried a rebuild, as the problem is intermittent. Has no one else reported this issue?

ZOS_Suserial · May 30

HI. Here is some info related to you issue:
https://help.elderscrollsonline.com/#en/answer/36187
https://help.elderscrollsonline.com/#en/answer/23566

If you need additional help, please review the steps listed here https://help.elderscrollsonline.com/#en/home/category/8/platform/6/techissuetype/587#home-web-assist and submit a ticket if the additional steps do not resolve your issue.

oldbobdude · May 30

Same for leaving the game. The last few weeks shutdown results in black screen. Give it a minute or 2 and it will close. Otherwise force close through task manager. Same machine I’ve been playing on for more than a year. Annoying.

ZOS_Icy · May 31

Greetings,

This thread has been moved to the PC Technical Support section, as it is better suited there.

Thank you for your understanding.