I have a question due to something new with a conversation that I have had with Sony and it is this: If I remove my credit card from my PSN account now, would I face any punitive action? They're making it sound like I have to keep my card on file or "else".

I'm giving an update: I was actually able to talk to phone support for Sony and not a contractor (so my understanding is for certain hours Sony has their own customer support and then they outsource it after certain hours) so I was actually able to deal with someone verbally who looked into this a little bit more. The things that were being said on chat were not appropriate and all they had to say was that I had to deal with zos: instead, the chat support was taking its time gaslighting in confusing the issue.

The technician I just spoke to made it clear under no uncertain terms that no one can make threats about me taking the credit card off file. He clarified that the only time they can sanction your account for taking the credit card off file is If someone goes to their bank first without contacting the publisher and requesting a charge back and creating a negative balance as a result.

To zos employees reading this: I'm just giving an update. I don't know if this is the proper place to do that. I apologize if not please understand. I'm just trying to be sincere about this. I am not in any way trying to break the bash rule; I'm trying to be informative if you read the ticket, I still have the same proof in the same screenshots and I truly hope that you're willing to look at them all before making a decision for what I requested on the ticket. Just understand. I went through a lot of stress dealing with the chat support with Sony as well as technical issues with my account with unauthorized charges. I just want to mention this here that there are people at Sony now in contrast to what I was mentioning in the ticket that are actually helping my case on the technical side but on the refund side I was told I have to request that from ZOS.

Hoping that I can contribute to community knowledge base with my case. I want to make it clear that when Sony makes a charge for elder scrolls online, they do so on behalf of the publisher and are unable to process refund requests. To do that it would be like Sony reaching into zo's pockets and taking money out.

I want to say thank you for investigating this in players chiming in and getting the attention of others that I didn't know and should get the attention from . However, I still have the issue at hand and I hope you look at my ticket. (I don't want to give a false impression that my issues resolved accidentally. It's not, It's just that there are now Sony employees that have spoken to that indicated that they do want to help and they want to investigate the bad behavior I was reporting and they do take that sort of thing very seriously)