What's wrong with with purchase? cant buy, strange error

Sugram22 · May 12

tried to buy necrom

in past i used my own master card but dumb new rules made it impossible for me to buy stuff online made it 2complicated, with my disability i need old simple sys so i asked my brother, i took out cash to pay him back for the DLC, so he used hes credit card data

here i talked about it
https://forums.elderscrollsonline.com/en-gb/discussion/612442/cant-make-payment-cause-of-stupid-change-of-payment-sys/p1

new we added hes data and we get this

then i tried to add my data and got same stuff on the picture, ofc i removed the card number from the picture

and after when i tried again i got this instead of where i can enter the card data picture above

on steam i got this far with adding cash to steam wallet
https://us.v-cdn.net/5020507/uploads/editor/zs/sz0vz9z63crs.png
so issue in with ESO site

or does zenimax has issue with my bank?
https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcT3RIUhhGS3_HbKWDcd0S4u5hRZJTYMNp_pb2RfLYahoA&s

first i did it in brave then tried in chrome no difference

Sugram22 · May 12

i feel like rage quitting the game if this u won't get solved

Sugram22 · May 12

ZOS_Bill wrote: »

We are receiving reports of players getting the error "The card whose details you have entered is not supported. Please enter the details of another card or try another payment method", when attempting to purchase Crowns or ESO Plus on the website. While we are investigating this error, please attempt to use a different payment method. Our FAQ below has some additional information that may help.

Why am I getting a "The card whose details you have entered is not supported" error when trying to make a purchase on the ESO website?

this doesn't help me, and its first time in my new rig/pc
https://help.elderscrollsonline.com/#en/answer/65632

on steam i got this far with adding cash to steam wallet
https://us.v-cdn.net/5020507/uploads/editor/zs/sz0vz9z63crs.png
if issue were something blocking javascript then i wouldn't have gotten that far with steam

also did it in 2browsers

source where u posted this
https://forums.elderscrollsonline.com/en/discussion/658370/unable-to-purchase-crowns

furiouslog · May 12

It's been less than an hour on a Sunday, which is also Mother's Day. Maybe give them some time to see this and tag someone so that they know?

If you're buying the crowns so that you can gift your mom a mount or something, might need to head over to the flower shop instead.

One thing to try: delete all cookies and turn off any extensions that block marketing stuff, like adblock. Sometimes those scripts mess with my shopping carts - or try installing a fresh browser if you haven't already?

Sugram22 · May 12

furiouslog wrote: »

It's been less than an hour on a Sunday, which is also Mother's Day. Maybe give them some time to see this and tag someone so that they know?

If you're buying the crowns so that you can gift your mom a mount or something, might need to head over to the flower shop instead.

i didn't know its known eso site issue when i made this thread

that its been a issue sins may 9, as far as i know, maybe some1 had before to, don't knows, this person posted about this may 9
https://forums.elderscrollsonline.com/en/discussion/658370/unable-to-purchase-crowns
he had issues buying crowns i have issue buying Necrom + crowns, couldn't even buy DLC

its new rig so i doubt clearing cookies will help, its more likely to create more work for me, back in a game for a week now, was away for bit before, 1y or so

also tried this with other browser with what i haven't logged in to eso until today and same issue, if same issue is in other browser then cookie issue is ruled out

first i was bit mad to, cause i had w8 a week before my brother could help me and come and use hes card data cause of this
https://forums.elderscrollsonline.com/en-gb/discussion/612442/cant-make-payment-cause-of-stupid-change-of-payment-sys/p1
hes work can have ferry buzzy periods, and then when he finally comes he cant use hes card data cause of this issue and then i tested my card and same issue not this usual issue, this pic:
https://us.v-cdn.net/5020507/uploads/editor/zs/sz0vz9z63crs.png

Sakiri · May 12

It was an issue for me, too, setting up an account for my husband with his Visa.

I had to use my Mastercard.

ZOS_Icy · May 12

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

Sugram22 · May 12

ZOS_Icy wrote: »

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

i assume this is about that same issue:
ESO Store and Account System for maintenance – May 14, 9:00AM EDT

ZOS_Bill · May 14

As there are already threads on this topic, we've decided to close this discussion. We are receiving reports of players getting the error "The card whose details you have entered is not supported. Please enter the details of another card or try another payment method", when attempting to purchase Crowns or ESO Plus on the website. While we are investigating this error, please attempt to use a different payment method. Our FAQ below has some additional information that may help. You can use this thread for additional discussion.

Why am I getting a "The card whose details you have entered is not supported" error when trying to make a purchase on the ESO website?