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• Xbox: NA and EU megaservers for patch maintenance – November 12, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
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Authentication Emails not being recieved
snips86x
✭
Much like THIS thread going back to 2016, there is still an issue with authentication codes not coming through via email.
My wife has been waiting for a code all day and so far, nothing has come through. We even changed the email on her account in the hope the situation may change...it did not, but the activation email for changing email address came through instantly...go figure.
When will she get to play?
Also:
My wife has been waiting for a code all day and so far, nothing has come through. We even changed the email on her account in the hope the situation may change...it did not, but the activation email for changing email address came through instantly...go figure.
When will she get to play?
Also:
- How can an issue going back 9 years, still be an issue?
- Why aren't you using an alternative MFA solution?
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snips86x✭Oh, and how can I get a reply here within 2 mins but it takes over 48 hours using the "ticket system"?0
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hiyde✭✭✭✭✭
✭Much like THIS thread going back to 2016, there is still an issue with authentication codes not coming through via email.
My wife has been waiting for a code all day and so far, nothing has come through. We even changed the email on her account in the hope the situation may change...it did not, but the activation email for changing email address came through instantly...go figure.
When will she get to play?
Also:- How can an issue going back 9 years, still be an issue?
- Why aren't you using an alternative MFA solution?
Possible workarounds:
- Cancel the code box and try to log in again. This often works for me.
- Log into Elderscrolls website and if you get a code prompt there, see if you get the e-mail. That has gotten me into the game as well.
If you're already tried those things, apologies!@Hiyde GM/Founder - Bleakrock Barter Co (Trade Guild - PC/NA) | Blackbriar Barter Co (Trade Guild-PC/NA)0 -
ZOS_Billadmin@snips86x
What is your current ticket number?
We can take a look at your ticket and ensure it is being handled correctly.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
snips86x✭Much like THIS thread going back to 2016, there is still an issue with authentication codes not coming through via email.
My wife has been waiting for a code all day and so far, nothing has come through. We even changed the email on her account in the hope the situation may change...it did not, but the activation email for changing email address came through instantly...go figure.
When will she get to play?
Also:- How can an issue going back 9 years, still be an issue?
- Why aren't you using an alternative MFA solution?
Possible workarounds:
- Cancel the code box and try to log in again. This often works for me.
- Log into Elderscrolls website and if you get a code prompt there, see if you get the e-mail. That has gotten me into the game as well.
If you're already tried those things, apologies!
The cancel one is a neat trick, just didn't work this time around. We were already logged into the account on a browser but appreciate the suggestion, the former was unknown to us.0 -
snips86x✭ZOS_Kraken wrote: »@snips86x I have left you a forums message about the status of your ticket.
Any news?0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0
