Banned again

Didgik · April 18

The account created instead of the main one was banned. I'm shocked!

barney2525 · April 18

on the upside, maybe 2 compensations

Didgik · April 19

Since the main account has not been unblocked soon, I want to understand why my new account was banned?
@didg75 Question Reference # 240418-005620

Ingel_Riday · April 19

I can only venture a guess here: did you use the same address/personal information/IP address/etc. for the new account?

I was always under the impression that if I ever got banned (which I hope never happens), I'd be banned. If I tried to start a new account with the same name, address, credit card, IP address, and so on... nope. They'd block that new account, too. "Done is done, kid. Get on outta here. Shouldn't a' done what you done, son."

I'm not saying you've done anything wrong, mind you. I realize it might come across that way. But since they had to temporarily ban your main account to "lock it" while they do their PTS review, I wonder if the system is treating you as if you are a delinquent and stopping your new account accordingly.

That's my guess.

Wolfkeks · April 19

@ZOS_Kevin looks like someone from the PTS group that got banned had their gifted account banned too.
Could you look into it?

Didgik · April 19

Ingel_Riday wrote: »

I can only venture a guess here: did you use the same address/personal information/IP address/etc. for the new account?

Of course, the email and user ID are new, but I do not know the IP address, it could well have changed, it is also dynamic for the provider.

Hodgkin · April 19

Ingel_Riday wrote: »

I can only venture a guess here: did you use the same address/personal information/IP address/etc. for the new account?

I was always under the impression that if I ever got banned (which I hope never happens), I'd be banned. If I tried to start a new account with the same name, address, credit card, IP address, and so on... nope. They'd block that new account, too. "Done is done, kid. Get on outta here. Shouldn't a' done what you done, son."

I'm not saying you've done anything wrong, mind you. I realize it might come across that way. But since they had to temporarily ban your main account to "lock it" while they do their PTS review, I wonder if the system is treating you as if you are a delinquent and stopping your new account accordingly.

That's my guess.

Just some insight, but once upon a time I accidentally left my VPN on when I launched the game and nothing happened. If you enable it while the game is running it will simply boot you out until you restart the game. So while I believe that there is some connection between the IP address and the game, but I don't believe that it has anything to do with the account side of things.

So, my guess is that the accounts were never activated to begin with - Since ZOS said in their recent post about the whole incident that inactive or non-activated accounts are shown as "Banned," when you login, right? So... Doesn't that mean they just didn't activate the account? @Didgik

Hodgkin · April 19

Correction: They said it was only for locked accounts, but I'm assuming it falls over into the same category if the account was never activated either.

Didgik · April 19

Hodgkin wrote: »

Doesn't that mean they just didn't activate the account? @Didgik

The account is activated. I've been playing for about half a day now. Both on Live EU and on PTS. But usually, after changing the IP address, you receive a message about its change and confirmation by email.