New Gaming Laptop is set up but can't log in because verification emails are not being sent!

Stefirex · April 6

I checked my email folders including spam and no verification emails are being sent to me. I sent myself email from a google account and it showed up in seconds but nothing from ESO!

@ZOS_GinaBruno @ZOS_Bill @ZOS_Icy

SteveCampsOut · April 6

So apparently the "Free to Play" event has backlogged the verification servers email. I even created a new account to try logging into the free to play event. Received an activation email and an Activation success email, but no Log into Game activation code would arrive to this new account email. I also went so far as to change my email on this my main account from an outlook address to a gmail address and no login verification code arrived.

JustLovely · April 6

Stefirex wrote: »

I checked my email folders including spam and no verification emails are being sent to me. I sent myself email from a google account and it showed up in seconds but nothing from ESO!

@ZOS_GinaBruno @ZOS_Bill @ZOS_Icy

Try to log into your account with the official ZOS account login page, then check to make sure your account has actually been activated. I've made this mistake. I typed in my activation code but you have to triple check that it's actually recorded into the system.

SteveCampsOut · April 6

JustLovely wrote: »

Stefirex wrote: »

I checked my email folders including spam and no verification emails are being sent to me. I sent myself email from a google account and it showed up in seconds but nothing from ESO!

@ZOS_GinaBruno @ZOS_Bill @ZOS_Icy

Try to log into your account with the official ZOS account login page, then check to make sure your account has actually been activated. I've made this mistake. I typed in my activation code but you have to triple check that it's actually recorded into the system.

All accounts are activated, got the login codes around 4am after trying again per the support ticket reply that said they were backlogged. Don't know why the popup that asks for the code says not to try again for 24 hours when their own tech support recommends trying every 10 minutes.

ZOS_Bill · April 9

@Stefirex

If you are still having issues getting the verification email, there are a few additional steps you can try in our FAQ below.

What do I do if I'm not getting the Access Code emails?

Mightymastermagi · April 14

Having the same problem myself. Tried everything on the link ZOS_Bill posted, still not getting anything. I have made a ticket on support, hopefully reply and resolution will be swift.

ZOS_Bill · April 16

@Mightymastermagi

Do you have your support ticket number?

If so, we can check on the status and provide an update.

Mightymastermagi · April 16

240414-005087 is the ticket number. I just made a reply to a response I got.

ZOS_Bill · April 17

@Mightymastermagi

Thank you for the ticket number. We have sent you a forum PM with an update.