Update: https://forums.elderscrollsonline.com/en/discussion/comment/8089804/#Comment_8089804

ZOS_GinaBruno: (2:05am EDT)

"Hi everyone,

Thanks for your patience while we investigated the issues affecting PC NA and the PTS. As some of you discovered, we ran into a problem where character saves on the PTS were affecting PC NA, and we locked both PTS and PC NA immediately. We have temporarily locked the affected accounts until we can restore them to a good state and will be notifying those players via email, and will be rolling back progress on PC NA from those accounts to April 15th at 9:30am EDT. This will take several days to complete and we will alert any affected players when their account is accessible again.

To be clear, the rollback will primarily affect accounts that logged onto the PTS after maintenance on April 15th.

Please note if your account is affected, when you attempt to log into your account on any realm you will see a message saying your account was suspended/banned. Rest assured this is not the case and it is simply how our system identifies locked accounts.

The current plan is to bring PC NA back online within the hour, followed by the PTS later in the day.

We will follow up in the coming days with more details summarizing what happened and will share any additional information at that time. We sincerely apologize for this inconvenience and thank you again for your patience during this matter."

CheeseTuber wrote: »

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server?

Yes i have currently no character in America server and my account just got locked. Everything i have is in Europe server.

ZOS_GinaBruno wrote: »

CheeseTuber wrote: »

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server?


EDIT: Nevermind. Got confirmation from a friend who got his account locked and got the email even though he only logged into PTS and not NA .... RIP you poor buggers. I hope you guys get a decent compensation out of this ... All those style pages and tickets lost.

PC EU players should not be affected.

Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

That doesn't seem to match with what is happening though. As I mentioned, a guild member logged into PTS and purchased stuff from the crown store on PTS and nothing else. They still got the message. Is it linked to crown store transaction on the PTS?

ZOS_GinaBruno wrote: »

CheeseTuber wrote: »

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server?


EDIT: Nevermind. Got confirmation from a friend who got his account locked and got the email even though he only logged into PTS and not NA .... RIP you poor buggers. I hope you guys get a decent compensation out of this ... All those style pages and tickets lost.

PC EU players should not be affected.

Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Hi Gina,

Thank you for the update, however PC/EU players are most definitely affected if they logged in on the PTS yesterday.

A couple of members of our guild that jumped on the PTS to have a poke around with the new furnishings and stuff just got the 'suspended' message.

I have a feeling that more reports like that will follow as people try to log in today, I know that some hopped in to check the new trial.

So I think is fair to say that any account that logged in on the PTS yesterday will be flagged, regardless of what server they play in.

This is extremely disruptive for players considering the nature of the current event. I do hope you do right by these players.

I'm affected by this. Play mostly EU and a tiny bit NA. Logged NA when PTS went down just for daily there and saw the issue, immediately reported, now this....

So let's see:
- I'll lose the 60k+ archival fortunes worth of fortunes and stuff bought with them that I earned in IA on monday night on EU.
- I'll lose the IA set parts I have been farming.
- I'll lose everything from the couple hundred anniversary boxes I farmed monday afternoon on EU (got very lucky with them too).
- I'll lose monday's 3 event tickets + the daily part of the horse achievement.
- I'll lose 2 or 3 days more worth of event tickets + horse achievement pieces (since we already needed tickets to buy 5 parts and get the horse... this is a bit of a problem!!)
- I'll lose the 100 something endeavors from the thieves guild daily and whatever extra endeavor rewards will be there in the next 2 or 3 days. This is likely to add up to quite a lot of endeavors the way things are looking.
- I'm assuming this also means I can't access PTS, which means I will lose my spot in my trial blind run group, and possibly any chance to do a proper blind run of the new trial with an un-spoilered group. (This is basically the most important event of the year for me in ESO).

I understand that the priority is getting the server back up for people ASAP but this feels like an unnecessarily amount of punishment when all I did was notice a problem and immediately ticket it.

I'm losing progress too. Everyone is that's getting rolled back. I really hope we get an extension and the daily login in rewards for what we are forced to miss.

Either way I'm never using the PTS again. I dont' think a lot of folk will want to use the PTS after this

I can confirm that I can't log into EU (says suspended, got the email).
I imagine there are no tools for logging an account on one server only.
Will the affected accounts be rolled back for only the NA server, or for EU aswell? I hope the backup you are restoring from will be server specific

ZOS_GinaBruno wrote: »

PC EU players should not be affected.

Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Can we please get some more clarification? I'm an affected EU player. Logged NA just to get the daily reward, saw the issue and immediately ticketed it. I then moved back to EU and spent the night playing with some friends. Will what I did on EU be safe or rolled back?

Also there are events running at the moment. Being locked out of an account right now is a huge a loss. It's already necessary to buy 5 parts toward the anniversary horse mount achievement with event tickets. If people are unable to log in for the next 2 or 3 days, due to loss of event vouchers too, that is losing us 4 to 6 parts of the mount. It's also going to mean losing all the bonus endeavors from the thieves guild event.

Is anything going to be done to help those effected recover from this (those of us who did not try to exploit it at least)?

If you are on PC, you are technically always NA and EU player, because you have access to both servers with your account, whether you use it or not. They might filter for players who don't have any character on NA, but those who are active enough to go on the PTS right when it goes live, are also the most likely to have characters on both servers.
The problem is that you could change things on NA without logging in on NA, so filtering by last login on NA would not work.

ZOS_GinaBruno wrote: »

Ezhh wrote: »

ZOS_GinaBruno wrote: »

PC EU players should not be affected.

Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Can we please get some more clarification? I'm an affected EU player. Logged NA just to get the daily reward, saw the issue and immediately ticketed it. I then moved back to EU and spent the night playing with some friends. Will what I did on EU be safe or rolled back?

Also there are events running at the moment. Being locked out of an account right now is a huge a loss. It's already necessary to buy 5 parts toward the anniversary horse mount achievement with event tickets. If people are unable to log in for the next 2 or 3 days, due to loss of event vouchers too, that is losing us 4 to 6 parts of the mount. It's also going to mean losing all the bonus endeavors from the thieves guild event.

Is anything going to be done to help those effected recover from this (those of us who did not try to exploit it at least)?

Just to reiterate what was posted above, the accounts that have been temporarily locked include anyone that logged onto the PTS after maintenance completed on April 15 (regardless if you play on NA or EU). However, the rollbacks mentioned in the update are primarily affecting PC NA accounts.

This doesn't tell us if progress on EU is safe or not.

My only activity on NA today was to log in for the daily reward, then send a ticket when I saw the issue. Nothing else. I would think it would be understandable that I don't want to lose quite many hours of progress, (including event rewards that have a limited time in which the can be collected and some very lucky drops!) on EU because I happened to log into NA, or because I happen to also have an NA character.

ZOS_Kevin wrote: »

What you did on EU will be safe.

Thanks Kevin - that's what I was hoping to hear. I very much appreciate the straight answer.

Will look forward to hearing more once you can share it.

I think at the minimum for compensation the event should be extended after all the accounts that were affected have been fixed.

acastanza_ESO wrote: »

ZOS_Kevin wrote: »

Ezhh wrote: »

Can we please get some more clarification? I'm an affected EU player. Logged NA just to get the daily reward, saw the issue and immediately ticketed it. I then moved back to EU and spent the night playing with some friends. Will what I did on EU be safe or rolled back?

Also there are events running at the moment. Being locked out of an account right now is a huge a loss. It's already necessary to buy 5 parts toward the anniversary horse mount achievement with event tickets. If people are unable to log in for the next 2 or 3 days, due to loss of event vouchers too, that is losing us 4 to 6 parts of the mount. It's also going to mean losing all the bonus endeavors from the thieves guild event.

Is anything going to be done to help those effected recover from this (those of us who did not try to exploit it at least)?

What you did on EU will be safe. As Gina mentioned, rollback is only impacting some on PC NA. As for everything else, we are focusing one thing at a time. We need to make sure we go through all steps of rollback for those involved and work out a few other things. As the update stated, we'll have more to share once we get through these next few steps.

Communicating a plan for full and complete compensation needs to be the #1 priority now.

I'd think restoring accounts to the way they should be would probably be the #1 priority tbh.

Why is everybody being so entitled and demanding? They've extended events for extended maintenance times in the past.

This is only applying to PC correct? In Gina's update post it said "Please note if your account is affected, when you attempt to log into your account on any realm you will see a message saying your account was suspended/banned." By "any realm" is that isolated to just PC? Because it sounds like it implies every mega server.