Cannot login to Help/Support ONLY

ChickenFarmerMA · April 8

I cannot log in to help.elderscrollsonline.com and this was never resolved from last year. I can log in to the account/store/forums/game, but cannot log in to help to put in a ticket to get crown store gifting. So can we go ahead and resolve both of these problems? Cleared cache, data, different browsers, safe modes/incognito etc. Help page cannot login, click over to account and you'll take my money as I'm logged in there. Click back over... "login failed"

previous that went unresolved: https://forums.elderscrollsonline.com/en/discussion/625827/access-code-login-problems-in-some-areas

ZOS_Bill · April 9

@ChickenFarmerMA

Thanks for sharing the steps you've taken and the previous thread you had open. You can open a ticket without logging in by using our account recovery page. You can click HERE to do so.

ChickenFarmerMA · April 9

Ok. I'll post on this one again if it's not closed of the status. Ticket submitted that way so far.

ZOS_Bill · April 10

@ChickenFarmerMA

You can share your ticket number in this thread if you need any updates.

ChickenFarmerMA · April 10

They sorted it out but blamed ad-blocking/browser to not having access (I didn't change anything). They said I had to submit a ticket as the only resolution for the crown store gifting and since I now have access to it I did so. Theoretically this can be closed. Thanks.

ChickenFarmerMA · April 10

This is my old ticket that never went resolved now that I can access my support page

230212-001723

ZOS_Phoenix · April 10

Thank you for the update! As this has been resolved and you now have access, we will go ahead and close out this thread.