I sent an in game support request for 12 missing mudcrab chitins and got what as a response?

ClowdyAllDay · January 21

So outside vivec city i bought 12 mudcrab chitins from a guild vendor when i opened the mail to collect the chitins they disappeared. *POOF* gone from the mail. Gone from my inventory. So immediately i sent a support ticket. Then a friend was onlnne who i told my problem to and they sent me 25 chitins. Those i received and went into my craft bag. Now the 12 i paid for are still gone and i'm out the 12k i paid for them because you know they are 1k each on pc/eu.

THEN i got a response from support that says "i see you received 25 they are in your inventory i hope this helps"

No that doesn't help. where are the 12 i paid for from the vendor? Vendor are selling fake mudcrab chitin that disappear when you open the mail and never make it into inventory and the only thing support has to say is i see you received 25?

What nonsense is this? How is this an acceptable response from support team?

fizl101 · January 21

Reply back that those 25 were sent by your friend etc

Balastar · January 21

ClowdyAllDay wrote: »

So outside vivec city i bought 12 mudcrab chitins from a guild vendor when i opened the mail to collect the chitins they disappeared.

There is now free ESO+ trial. Have you activated it, and the mudcrab chitin went to your crafting bag?
Open your inventory and crafting bag tab to check it out.

valenwood_vegan · January 21

So... respond to the support ticket and explain?

And as suggested above, it's possible the crab chitins went into your crafting bag because of the eso plus trial.

ClowdyAllDay · January 21

Balastar wrote: »

ClowdyAllDay wrote: »

So outside vivec city i bought 12 mudcrab chitins from a guild vendor when i opened the mail to collect the chitins they disappeared.

There is now free ESO+ trial. Have you activated it, and the mudcrab chitin went to your crafting bag?
Open your inventory and crafting bag tab to check it out.

yes. i know how to look in my inventory and my craft bag for the 12 missing items. As stated they are gone. Vaporized.

vsrs_au · January 21

ESO tech support don't read these threads. If you want them to fix your problem, you need to follow up on the ticket, and keep replying to them. Their policy is that if you don't reply to them within a certain time period (I forget how long), the ticket is assumed fixed and is closed.

ClowdyAllDay · January 21

Some new person informed me i bought 12 gloomspire chitins not mudcrab chitins. clearly i'm dumb and shouldnt be on the internet.

ADarklore · January 23

ClowdyAllDay wrote: »

Some new person informed me i bought 12 gloomspire chitins not mudcrab chitins. clearly i'm dumb and shouldnt be on the internet.

It's OK... happens to us all. Glad you got it figured out!!

ZOS_Bill · March 21

Thank you for keeping us updated. Since this issue has now been resolved, this thread is being closed from further comments.