Unable to login at "MySupport"

Zonk88 · March 4

Hello there Forum,

currently, since last Wednesday, i am trying to login at "MySupport" https://help.elderscrollsonline.com/#en/my-support to create a support Ticket. (no matter which language i tried, pref. ger/en)
I am able to login to the Forum (different Accountcredentials), to the Game and to my Account https://account.elderscrollsonline.com just fine.

i tried different Browser (chromiumbased and non chromium), multiple times deleted cache/cookies, no ad-/scriptblocker, i even tested this via my smartphones Dataplan to exclude any problem with my default ISP connection (PC, all wired).

Any Idea?

The reason i am trying to reach out to the SupportTeam is the following:

After the ~2014 beta, I purchased the game ~2015 in the form of "The Elder Scrolls® Online: Tamriel Unlimited", as well as the "Greymoor™ Digital Collector's Edition" in 2020.

I recently became aware of the game again and, as it is more convenient for me, I have now purchased a Steam licence for the game in the form of "The Elder Scrolls Online Deluxe Collection: Necrom"

Do I currently have access to all game content (chapters?) except "Gold Road" - The account page still only shows Greymor and TESO Steam Ed. as shown in the attached image.
https://i.imgur.com/U0S8OLJ.png

Thanks for reading

Have a nice Day and stay Hydrated!

ZOS_Bill · March 5

@Zonk88

Thanks for providing details of what you've tried so far. You can submit a ticket through account recovery without needing to login. The link below will provide information on how to do so.

How do I submit a support ticket for The Elder Scrolls Online?

Zonk88 · March 6

Thank you!

Done and solved. My Password was "too strong" and some of its specialcharakter are getting translate into html code
which result into a wrong send password.

Example:

>

will be translated to

&gt;

ZOS_Phoenix · March 6

Thank you very much for updating us on this! As the issue has been resolved, we will go ahead and close out this thread.