Getting extreme latency regularly - not possible to play atm

Majzkatten · February 25

Hi, i recently came back after a break so the game is freshly installed. No addons or anything. Ping is good but i get latency 999+ every 5-10 minutes and it holds for about 15 sec. It was like this before this pvp event too (char is lvl 10 now). I dont crash, i just freeze. I tried to change setting for SET RequestedNumJobThreads "0" and it didnt help. Game is repaired and installed on main drive C:/ Connection is cable and I run the game as administrator. 500 megabit up and down.
Desktop: CPU: 11th Gen Intel(R) Core(TM) i7-11700KF @ 3.60GHz (3600 MHz)
Memory: 32505 MB
OS Version: Microsoft Windows 10/11 64-bit (Build 22631.3155)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce RTX 3080/PCIe/SSE2
Windows Graphics Driver Version: 31.0.15.5161
OpenGL Version: 4.6.0 NVIDIA 551.61
Window size: 2560x1369

I dont have this problem while playing other graphic heavy games or mmo. I had to cancel my sub today as of this issue but i will renew it again if i can have this solved.

Thanks in advance

Best regards, Xan

colossalvoids · February 25

Would recommend/tracert - there's a guide in ESO support with correct server addresses to see where exactly your added ping situated, be it you router, country, different country or eso server.

Majzkatten · February 25

colossalvoids wrote: »

Would recommend/tracert - there's a guide in ESO support with correct server addresses to see where exactly your added ping situated, be it you router, country, different country or eso server.

Thanks, but I have been through that already. I dont have problems with other games or my computer in general, this only appears when i try to play ESO...

colossalvoids · February 25

Majzkatten wrote: »

colossalvoids wrote: »

Would recommend/tracert - there's a guide in ESO support with correct server addresses to see where exactly your added ping situated, be it you router, country, different country or eso server.

Thanks, but I have been through that already. I dont have problems with other games or my computer in general, this only appears when i try to play ESO...

I mean that if you'd submit a ticket with your tracert report pointing on ESO's side they'd be redirecting your ticket to the different team who aren't "making sure you have your pc on" but actually doing some job.

ZOS_Suserial · February 25

Hi. Here are some links with help info that may resolve your issue:
https://help.elderscrollsonline.com/#en/answer/9094
https://help.elderscrollsonline.com/#en/answer/6482

Additional links: https://help.elderscrollsonline.com/#en/search/lag

You can submit a tech-support ticket for additional help: https://help.elderscrollsonline.com/#en/home/category/8#home-web-assist

Morvan · February 26

I've been having the same issue, ping perfectly fine until I get a lag spike that lasts a few seconds, sometimes even disconnects me, but then goes back to normal for another 10-20 minutes, whenever I do use VPN it stops happening tho, so definitely another problem with the connection path.

ZOS_Bill · February 27

@Morvan

Have you tried going through any of the troubleshooting steps posted above?

If you have and already have a ticket open, you can share your ticket number here.

Majzkatten · February 28

ZOS_Bill wrote: »

@Morvan

Have you tried going through any of the troubleshooting steps posted above?

If you have and already have a ticket open, you can share your ticket number here.

Thank you. I still need to try port forwarding, iv gone through all other steps. I have no ticket open.

ZOS_Bill · February 28

@Majzkatten

Thanks for the update!

If you have any issues with the remaining steps or with starting a ticket please let us know.

Majzkatten · March 3

My bad, it was an issue with my cable. Everything is fine now, thanks for the feedback!

ZOS_Bill · March 5

We are glad to hear back that everything is fine after finding the issue was cable related. With the issue resolved, we are going to close this discussion.