Mine didn't show up until the next day. If it's been longer than that I'd submit a ticket.

ZOS_Phoenix wrote: »

@jrfk2
@Marigold1

If the pet and mount do not show up within the day, I would recommend opening a ticket here so that our team can take a closer look at your accounts.

Thanks, I created ticket 240121-004648.

Support asked for a screen shot of the purchase which I provided, they then said to reach out to the merchant (cdkeys) to ask for a new code to redeem that will include the missing items.

jrfk2 wrote: »

Support asked for a screen shot of the purchase which I provided, they then said to reach out to the merchant (cdkeys) to ask for a new code to redeem that will include the missing items.

For me I am on the same boat. Same retailer “CDKeys” and same advice. I have already created ticket to retailer, however I am still surprised that ZOS did provide to retailer’s wrong keys which should be in circulation after release.
I am wondering if we get NEW code if the system will accept it.

tsaescishoeshiner wrote: »

I've been having this exact same situation with the same vendor--it's worked previous years with no issue at all. If anyone else hears back and the issue is or isn't resolved, please update! I'll try to remember to do the same after checking when I log in tonight.

I've submitted a ticket on both sites. I heard from ESO support that it's an issue with the vendor's code, but the vendor is still looking into it.

Same here for me. I have tickets on both sides as well. CDkeys are checking on their side and solution provided by ZOS I have refused. As a customer I don't care whose error it was... what I found most troubling is that retailers were probably provided by wrong codes or were not provided by pre-purchase (separate code) like in the past.
From customer point of view every purchase prior release should be considered automatically as a pre-purchase because product was not yet released.

Let's wait a bit to see what will happen.

ZOS_Bill wrote: »

@tsaescishoeshiner - What is your current ticket number?

@Hch2611 - Have you tried starting a support ticket yet?

Not yet. I wrote first CDKeys after i read the comments here but CDKeys have actually no answer.
CDKeys will look at this but i think CDKeys knows about the wrong keys and continue sells the wrong keys.

I wish i found the comments here first before i bought the key.

cdkeys told my friend with the same problem to go back o the URL that had the original key .. there should be 3 keys now .. use the other 2 keys for the pre-purchase items. I logged in and they were there immediately.

cool... just checked them out and redeemed mine

going to close my ticket now...