Is anyone else's account page weird?

gangyzgirl · January 2024

I made a payment for the new expansion and it said the payment on my thing went through but did not get the confirmation in my email from ZOS. Also my online account on the site seems to be in a neverending loading screen. I can't see my billing or basically anything in regards to my account. Is it just me getting the never ending ouroboros wheel of death on their account page?

Elsonso · January 2024

Web site traffic.

gangyzgirl · January 2024

Website traffic is why my account page won't load and I'm not getting confirmation that the money I spent has actually purchased something?

Rondur_Sidriel · January 2024

If you log into the game you should have the pre-purchase stuff available. At least I did.

gangyzgirl · January 2024

OH! you're right it's there! THANK YOU!

ADarklore · January 2024

I can log in, but the icon keeps spinning and account details do not show up. However, I can get to the STORE page without a problem. However, I'm not about to purchase anything when the website seems to be having issues. I'll just wait until later to preorder when the website actual functions and displays my account information.

dannymcgr81b14_ESO · January 2024

My icon is spinning also. I haven't played in a while and wanted to check on which expansions I have but I can't get any details from the page.

ZOS_Hadeostry · January 2024

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's account/payment related.

Thank you for your understanding

ZOS_Bill · January 2024

The issue with the account page is now resolved. For this reason we will be closing the discussion. If you are still having any issues, please go ahead and start a new thread for assistance.