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Launcher stops working

doctorosen
After the update, when I launch the launcher it hangs for 3 seconds and then stops working.
It is not displayed during the process. I reinstalled the client, checked the files, everything is fine. But the launcher still stops working without allowing the game to start
Edited by ZOS_Bill on 4 January 2024 17:21
  • ZOS_Kraken
    ZOS_Kraken
    admin
    @doctorosen What platform are you playing on?
    Staff Post
  • doctorosen
    PC
  • Torryn_Woodsrunner
    Torryn_Woodsrunner
    ✭✭✭
    I'm having the same problem. Try to launch the launcher, it looks like it's thinking, then nothing. Launcher never shows up, yet hangs around in the background doing nothing.
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @doctorosen
    @Torryn_Woodsrunner

    We would recommend trying the steps in this article to see if they can resolve the issue for you. Please let us know how it goes!
    Staff Post
  • Mycelius
    Mycelius
    ✭✭✭
    Having same issue.

    The last time I had this problem, deleting the programdata folder and numbered devlogs worked. Not this time.
    None of the steps, outlined at the support page, work.

    Another issue:
    My account page show I have no crowns, which isn't true. Unfortunately, I'm not able to log in and see crowns status ingame.

    Very late where I am, so off to bed. Hopefully to see all these issues sorted in the morning.

    PC/NA.
  • Dr_Rektar
    Dr_Rektar
    ✭✭✭
    just reloged to EU. i have less CPs than i had, also i got 5500 crowns, and all my friends i added the last weak are gone
    Engine guardian - best set ever
  • Torryn_Woodsrunner
    Torryn_Woodsrunner
    ✭✭✭
    @doctorosen
    @Torryn_Woodsrunner

    We would recommend trying the steps in this article to see if they can resolve the issue for you. Please let us know how it goes!

    Went there, tried everything on the list, no joy. Launcher is still remaining in the background, doing nothing.

    Any other suggestions? I'm losing login days, and I don't want to miss out on Mizzik!
  • Photosniper89
    Photosniper89
    ✭✭✭✭✭
    @doctorosen
    @Torryn_Woodsrunner

    We would recommend trying the steps in this article to see if they can resolve the issue for you. Please let us know how it goes!

    Went there, tried everything on the list, no joy. Launcher is still remaining in the background, doing nothing.

    Any other suggestions? I'm losing login days, and I don't want to miss out on Mizzik!

    This happens to me from time to time. What I have to do is just leave the launcher open for about an hour and then it "fixes" itself. It's stupid - I know.
  • Torryn_Woodsrunner
    Torryn_Woodsrunner
    ✭✭✭
    @doctorosen
    @Torryn_Woodsrunner

    We would recommend trying the steps in this article to see if they can resolve the issue for you. Please let us know how it goes!

    Went there, tried everything on the list, no joy. Launcher is still remaining in the background, doing nothing.

    Any other suggestions? I'm losing login days, and I don't want to miss out on Mizzik!

    This happens to me from time to time. What I have to do is just leave the launcher open for about an hour and then it "fixes" itself. It's stupid - I know.

    I'll give that a shot, see what happens...it ain't crazy if it works...
  • Messi
    Messi
    doctorosen wrote: »
    After the update, when I launch the launcher it hangs for 3 seconds and then stops working.
    It is not displayed during the process. I reinstalled the client, checked the files, everything is fine. But the launcher still stops working without allowing the game to start

    Hi, this most likely has to do with the pathing of your game. Please uninstall OneDrive and try a clean install once OneDrive is removed. Goodluck
  • ZOS_Bill
    ZOS_Bill
    admin
    For anyone still having issues after exhausting the troubleshooting posted above, please go ahead and open a ticket with customer support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
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