An unexpected internal error has occured

Caligamy_ESO · October 2023

Got booted DURING the Thoat arc2 fight, and again immediately afterward except now it doesnt even try to login, just spams this message

EDIT: I should note this did eventually resolve itself but it occurred multiple times through the evening and caused on one of my deaths in the Archives during a very long run into mid Arc3. Not cool at all.

adamsmith42 · October 2023

I got the same error while swapping toons; I rebooted the game; then launcher, then steam, then my computer - now an hour later i am still getting the same message... tried to go to the help site, but cant remember my password and when i do the recovery i don't get the follow up email after answering the secret question

freespirit · October 2023

adamsmith42 wrote: »

I got the same error while swapping toons; I rebooted the game; then launcher, then steam, then my computer - now an hour later i am still getting the same message... tried to go to the help site, but cant remember my password and when i do the recovery i don't get the follow up email after answering the secret question

Your password for the support page should be your normal game password, shouldn't it?

Oh just noticed you said Steam, I presume that logs you in to the game without using your password, sorry

vibeborn · October 2023

Same problem here
Was updating my addons and when I went back in the game I was logged out, and when I tried to log in again, I got unexpected internal error or queue followed by an error I don't remember what said

RaddlemanNumber7 · October 2023

Got the "Unexpected Error has occurred" doing Bolgrul's daily quest in a Rivenspire delve.

Shut down ESO and waited a few minutes.

When I re-started ESO and tried to log in again I got "Acoount already logged in". All efforts to log-in after that got "unable to obtain server info".

Smaxx · October 2023

Getting the same thing.

Logging in using UserID/Password instead of Steams gives me "Server information couldn't be retrieved" (or similar; typing from memory). So this seems to be an issue with the login server for whatever reason.

Edit:
It's working again (right now loading into Character Selection using regular ESO login). So I guess it's some login server hiccup.

notyuu · October 2023

Yeah, i got hit with this earlier today and it just kept giving different random error codes every time I tried to log in, sorted itself after about ~5 mins thou

@ZOS_Kevin miiight want to get people to look into this before it becomes a major issue

Susan_Sto · October 2023

Me too, rebooted everything and still get this message.

ZOS_Bill · November 2023

As a starting point we recommend the troubleshooting found below for this error message.

What do I do if I'm getting "An Unexpected internal error has occurred. Please contact customer service..." message when trying to login on PC?