The Elder Scrolls Online

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Seriously, this crap agian? Can't log in

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Petoften
Petoften
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Game gives a 'sent you a code' block, no code sent, same thing as a couple weeks ago.
Edited by ZOS_Bill on 7 September 2023 17:00
  • Petoften
    Petoften
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    And we can't edit a post?
  • Petoften
    Petoften
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    I think on the 4th try it finally sent a code. By then I'd given up and quit without checking. When I went back to try to use it, it wouldn't take it. But got another code.
  • Petoften
    Petoften
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    Then after logging in, in the *same session*, I log out and back in in a second account, demands a new code, no code sent.
  • Rohamad_Ali
    Rohamad_Ali
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    Petoften wrote: »
    And we can't edit a post?

    click by the post number till you see the wheel symbol. That allows edits.
  • Caligamy_ESO
    Caligamy_ESO
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    Did you try just completely ignoring the message on your screen and manually typing in the password carefully?

    Because this same stupid bug keeps coming around and around over and over again.. its getting kinda sad.
    love is love
  • wilykcat
    wilykcat
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    Sometimes I'll run into that bug too. It happens when a password is mistyped.
  • Petoften
    Petoften
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    "Did you try just completely ignoring the message on your screen and manually typing in the password carefully?"

    It was when I entered the password that the popup demanded a code.
  • Petoften
    Petoften
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    " It happens when a password is mistyped."

    Password wasn't mistyped, it said device had a new IP address.
  • wilykcat
    wilykcat
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    Ah ok. Now I understand 👍.

    Customer support can help.
  • ZOS_Hadeostry
    ZOS_Hadeostry
    mod
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic, as this is an account issue.

    Thank you for your understanding
    Staff Post
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @Petoften

    Hello, please try the steps in this article to see if they allow the emails to come through.

    If the issue persists, please open a ticket here and our team will be happy to assist further!
    Staff Post
  • Petoften
    Petoften
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    Got the same problem again tonight.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Petoften

    Have you started a ticket?

    If so, you can post your ticket number here.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Petoften
    Petoften
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    Yes, nearly 48 hours ago, no response. 230903-009489
  • Petoften
    Petoften
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    Problem still happening.
  • Petoften
    Petoften
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    To be clear, I have two accounts. It was happening with both, now with one.
  • ZOS_Kraken
    ZOS_Kraken
    admin
    @Petoften I left you a message about the status of your ticket.
    Staff Post
  • Petoften
    Petoften
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    Thanks, but I didn't get a message. However, tonight the problem was gone on its own.
  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for the update!

    Since the problem has resolved itself, we are going to go ahead and close this discussion.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.